AWS Solution Designer
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- 8+ years of experience in Solution Design, Cloud Integration, or Contact Center technologies.
- Posting language
- English
- Posted
Original job description
Required Experience
- 8+ years of experience in Solution Design, Cloud Integration, or Contact Center technologies.
- Strong hands-on experience with Amazon Connect.
- Expertise in AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM, and REST APIs.
- Experience with IVR development, contact center modernization, and enterprise integrations.
- Strong understanding of cloud architecture, security, scalability, and integration patterns.
- Excellent stakeholder management and communication skills.
- Design and implement end-to-end Amazon Connect contact center and IVR solutions.
- Build integrations with enterprise applications, APIs, and CIAM/authentication services.
- Develop Agentic AI capabilities using AWS-native services.
- Collaborate with architects, business stakeholders, and delivery teams to deliver secure and scalable solutions.
- Support migration, testing, deployment, and production readiness.
- Provide technical leadership, troubleshooting, and knowledge transfer to engineering teams.
- Experience with Amazon Lex, Amazon Bedrock, Agentic AI, and conversational AI.
- Banking or financial services domain experience.
- AWS Certifications (preferred).
More about this job
Responsibilities
Design and implement end-to-end Amazon Connect contact center and IVR solutions including enterprise application integrations. Provide technical leadership and develop Agentic AI capabilities using AWS-native services.
Requirements
Requires over 8 years of experience in solution design and cloud integration with deep expertise in Amazon Connect and various AWS services. Experience with contact center modernization and strong communication skills are essential.
Skills
- Amazon Connect
- AWS Lambda
- API Gateway
- DynamoDB
- S3
- CloudWatch
- IAM
- REST APIs
- IVR Development
- Cloud Architecture
- Agentic AI
- Amazon Lex
- Amazon Bedrock
- Conversational AI
- Stakeholder Management
- Enterprise Integration
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Engineering
- Consulting
- Customer Service & Support
Keywords
- AWS
- Amazon Connect
- AWS Lambda
- API Gateway
- DynamoDB
- S3
- CloudWatch
- IAM
- REST APIs
- IVR
- Contact Center Modernization
- Cloud Architecture
- Agentic AI
- Amazon Lex
- Amazon Bedrock
- Conversational AI
- Banking
- Financial Services
- AWS Certifications
- Enterprise Integration
- CIAM
- Authentication Services
- Scalability
- Security
- Integration Patterns