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J&M Group

BI Platform Operations Engineer

Toronto, ON, Canada

Job type: Contract
Apply by: Mar 29, 2027
Posting language: English
Posted: Sep 30, 2026

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Original job description

Strong hands-on experience supporting enterprise BI platforms in production environments.
Strong experience with Tableau Server administration and operational support.
Strong hands-on experience with Amazon QuickSight administration, authoring, and production support.
Experience supporting and troubleshooting QuickSight:

Analyses
Dashboards
Datasets
Data Sources
Themes
Folders
Templates
Permissions
Related assets

Experience troubleshooting SPICE ingestion, dataset refreshes, direct queries, data-source connectivity, dashboard publishing, sharing, and access issues.
Experience with Amazon QuickSight APIs / AWS SDKs, including programmatic management of QuickSight assets and permissions.
Working knowledge of Amazon Athena and troubleshooting Athena-based BI workloads.
Working knowledge of the AWS Glue Data Catalog, including databases, tables, schemas, partitions, and metadata.
Understanding of AWS Lake Formation, particularly permissions and data-access management.
Experience with AWS Lambda and troubleshooting serverless application components.
Experience with Amazon API Gateway, particularly Lambda integrations and REST APIs.
Strong understanding of RESTful API concepts and experience troubleshooting API integrations.
Hands-on experience with Amazon CloudWatch, including logs, metrics, dashboards, and alarms.
Strong understanding of AWS IAM, roles, policies, permissions, and service-to-service access.
Experience troubleshooting BI platform infrastructure, data connectivity, authentication, authorization, permissions, and performance issues.
Ability to analyze application, server, API, Lambda, and AWS service logs to troubleshoot issues across multiple technology layers.
Experience with production incident management, problem management, and root-cause analysis.
Experience with scripting or automation using technologies such as Python, PowerShell, Bash, AWS CLI, or similar tools.
Strong troubleshooting, analytical, documentation, and communication skills.

Nice to Have

Experience or familiarity with Amazon Q in QuickSight / Quick Suite, including conversational and generative BI capabilities.
Experience with Amazon Q Topics and semantic configuration for natural-language analytics.
Familiarity with Quick Suite agents, chat/agent experiences, and Spaces.
Understanding of modern web applications and experience with Angular, JavaScript, or TypeScript.
Experience operating a BI Platform-as-a-Service or BI-as-a-Service environment.
Experience supporting custom applications built around Amazon QuickSight APIs.
Experience with embedded QuickSight and programmatic dashboard or asset management.
Experience troubleshooting end-to-end data flows involving QuickSight, Athena, Glue Data Catalog, Lake Formation, S3, and IAM.
Experience supporting serverless architectures involving API Gateway and Lambda.
Experience with Tableau Server infrastructure upgrades, backup/restore, monitoring, and performance tuning.
Familiarity with CI/CD pipelines and application deployment processes.
Familiarity with infrastructure-as-code and cloud deployment practices.
Familiarity with ITIL-based incident, problem, and change-management practices.
Experience supporting enterprise environments with strong security, governance, and access-control requirements.

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More about this job

Responsibilities

Administer and provide production support for Tableau Server and Amazon QuickSight, troubleshooting BI assets, data flows, permissions, connectivity, authentication, and performance. Analyze logs across AWS and application layers, manage incidents and root-cause investigations, and use scripting or APIs to automate platform operations.

Requirements

The role requires hands-on experience supporting enterprise BI platforms, especially Tableau Server and Amazon QuickSight, along with working knowledge of AWS services including Athena, Glue Data Catalog, Lake Formation, Lambda, API Gateway, CloudWatch, and IAM. Candidates should have strong troubleshooting, analytical, documentation, and communication skills, plus experience with production incidents and scripting or automation.

Skills

Tableau Server Administration
Amazon QuickSight
AWS SDKs and QuickSight APIs
Amazon Athena
AWS Glue Data Catalog
AWS Lake Formation
AWS Lambda
Amazon API Gateway
REST APIs
Amazon CloudWatch
AWS IAM
Python, PowerShell, and Bash
Production Incident Management
Root-Cause Analysis
BI Platform Troubleshooting
Data Connectivity and Access Management

Visa sponsorship

Not detected in the job text

Keywords

Business Intelligence
Tableau Server
Amazon QuickSight
QuickSight APIs
AWS SDKs
Amazon Athena
AWS Glue Data Catalog
AWS Lake Formation
Amazon S3
AWS Lambda
Amazon API Gateway
REST APIs
Amazon CloudWatch
AWS IAM
SPICE
Python
PowerShell
Bash
AWS CLI
Production Support
Incident Management
Problem Management
Root-Cause Analysis
Data Connectivity
Access Control
Serverless Architecture
CI/CD
Infrastructure as Code
ITIL
Generative BI

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