Jobs in Canada

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Added 32 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Prince George, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 32 mins ago
TH
Flooring/Decor Sales Specialist: Part Time - TUSCANY
The Home Depot
Canada
- Part-time
Added 48 mins ago
MI
Jr Weld Technician
Martinrea International
Woodbridge, ON
- Full-time
Reporting to Quality System Specialist and Health & Safety Lead any observed new or changes to product/process/service within their area of responsibility.
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…provider‑to‑MOA ratio is maintained, along with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…provider‑to‑MOA ratio is maintained, along with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…provider‑to‑MOA ratio is maintained, along with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Burnaby, BC
- Full-time
Specialist certification (for specialist applicants)
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…seeking a dedicated and experienced Primary Care Provider, Specialist or medical professional to join our team! Our practice is a well-established primary care clinic and has been in the…
Added 1 hour ago
Engineering - Automotive HVAC Product Engineer
Crestline
Saskatoon, SK
…Saskatoon. This role will serve as Crestline’s subject-matter specialist for automotive HVAC systems and support HVAC design requirements across multiple vehicle-development…
Added 1 hour ago
FS
Salesforce Revenue Cloud Architect
Focus Systems Inc.
Toronto, ON
- Contract
Support enterprise transformation involving SaaS and recurring-revenue models
Added 1 hour ago
HM
Internal Medicine
Health Match BC
Mission, BC
- Full-time
The Medical Clinic (Mission) is seeking a qualified Internal Medicine – Respirology specialist to join our growing multidisciplinary medical practices. This position offers the opportunity…
Added 1 hour ago
HM
Psychiatry
Health Match BC
Mission, BC
- Full-time
Fellowship of the Royal College of Physicians and Surgeons of Canada (FRCPC) in Psychiatry or equivalent specialist qualifications recognized for licensure in British Columbia.
Added 1 hour ago
HM
Obstetrics/Gynecology
Health Match BC
Mission, BC
- Full-time
…Mission, British Columbia. This opportunity is ideal for a specialist seeking to establish or expand a community-based women's health practice in a modern, fully supported…
Added 1 hour ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
…to the delivery. Babies are stabilized including respiratory support and ventilation prior to collection by the Provincial Infant Transport Team. Management of short term infant medical…
Added 1 hour ago
HM
Pediatrics
Health Match BC
New Westminster, BC
- Full-time
Specialist certification (for specialist applicants)
Added 1 hour ago
HM
Pediatrics
Health Match BC
Burnaby, BC
- Full-time
Specialist certification (for specialist applicants)
Added 1 hour ago
HM
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
- Full-time
This modern specialist clinic offers a spacious 3000 square feet, well-designed environment with beautiful views, comfortably accommodating multiple specialists.
Added 1 hour ago
HM
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
- Full-time
Added 1 hour ago
HM
Plastic Surgery
Health Match BC
New Westminster, BC
- Full-time
Specialist certification (for specialist applicants)
Added 1 hour ago
HM
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
- Full-time
This modern specialist clinic offers a spacious 3000 square feet, well-designed environment with beautiful views, comfortably accommodating multiple specialists.
Added 1 hour ago
HM
Neurology
Health Match BC
Burnaby, BC
- Full-time
This modern specialist clinic offers a spacious 3000 square feet, well-designed environment with beautiful views, comfortably accommodating multiple specialists.
Added 1 hour ago
HM
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
- Full-time
Added 1 hour ago
HM
Obstetrics/Gynecology
Health Match BC
New Westminster, BC
- Full-time
Added 1 hour ago
HM
Dermatology
Health Match BC
Burnaby, BC
- Full-time
Multiple Specialist Physician positions, including (but not limited to):
Added 1 hour ago
HM
Neurology
Health Match BC
Burnaby, BC
- Full-time
Specialist certification (for specialist applicants)

J&M Group

Bilingual IVR Automation tester

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

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More about this job

Responsibilities

Design, execute, and maintain automated IVR test cases in Cyara Velocity, validating call flows, menus, prompts, speech recognition, routing, transfers, queues, and fallback scenarios. Plan and run regression and production validation, coordinate test environments, analyze automation results, troubleshoot failures, and support defect triage.

Requirements

The role requires expertise in Cyara Velocity, IVR and contact centre testing, telephony concepts such as SIP and call transfers, QA methodologies, and defect management. Experience with Genesys Cloud CX or similar CCaaS platforms is preferred; additional desirable experience includes Genesys Architect, skills-based routing, API testing, CI/CD, multilingual IVR, and Agile Scrum.

Skills

Cyara Velocity
IVR Testing
Contact Centre Testing
Genesys Cloud CX
Telephony
SIP
Call Routing
Call Transfers
QA Automation
Regression Testing
Integration Testing
End-to-End Testing
Defect Management
API Testing
Agile Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Genesys Cloud CX
Genesys Architect
CCaaS
IVR
Contact Centre
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Customer Journeys
Call Flows
DTMF
Speech Recognition
Call Routing
Agent Handoffs
History Context Data Transfer
SIP
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASR/TTS
Multilingual IVR
Test Planning
Test Data Preparation
Production Validation
Defect Triage
Agile Scrum

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