Information Technology_CAN - CAN_System Administrator
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 7 years of experience in major incident management, strong ITIL knowledge, and excellent communication and organizational skills required.
- Posting language
- English
- Posted
Original job description
Job Summary (Major Incident Management Specialist)
- Lead and coordinate major incident resolution calls, ensuring effective and rapid incident management.
- Act as the primary scribe during incident calls, accurately documenting discussions, actions, and decisions.
- Communicate incident updates clearly and promptly to all relevant stakeholders, including executives and technical teams.
- Facilitate post-incident review meetings, capture lessons learned, and recommend process improvements.
- Track, analyze, and report on incident metrics, trends, and outcomes to management.
- Maintain and update incident communication templates and protocols for consistency and clarity.
- Drive continuous improvement initiatives in major incident management processes and stay current with industry best practices.
- Collaborate with technical teams and management to prioritize and resolve incidents efficiently.
- Ensure all incident documentation and logs are detailed, organized, and accessible.
- Minimum 7 years of experience in major incident management, strong ITIL knowledge, and excellent communication and organizational skills required.
More about this job
Responsibilities
Lead and coordinate major incident resolution calls, ensuring effective and rapid incident management. Facilitate post-incident review meetings, capture lessons learned, and recommend process improvements.
Requirements
Minimum 7 years of experience in major incident management is required. Strong ITIL knowledge and excellent communication and organizational skills are also necessary.
Skills
- Major Incident Management
- ITIL
- Communication
- Organizational Skills
- Incident Resolution
- Documentation
- Stakeholder Communication
- Post-Incident Review
- Process Improvement
- Incident Metrics
- Trend Analysis
- Collaboration
- Continuous Improvement
- Technical Teams
- Management
- Incident Logs
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Consulting
- Management & Leadership
- Data & Analytics
- Software
Keywords
- Major Incident Management
- ITIL
- Incident Resolution
- Documentation
- Stakeholder Communication
- Post-Incident Review
- Process Improvement
- Incident Metrics
- Trend Analysis
- Collaboration
- Continuous Improvement
- Technical Teams
- Management
- Incident Logs
- Communication Skills
- Organizational Skills