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Added 16 hours ago
LI
Contact Center Solution Architect
LanceSoft, Inc.
Toronto, ON
- Contract
IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice(1) Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using…
Added 11 days ago
AI
IVR / Contact Centre Solution Architect
Apptoza Inc.
Toronto, ON
- Contract
IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice(1) Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using…
Added 2 months ago
JG
IVR / Contact Centre Solution Architect
J&M Group
Toronto, ON
- Full-time
Design and implement Salesforce Service Cloud Voice (SCV) and Amazon Connect contact center solutions.
Added 2 months ago
FF
Senior Genesys Systems Engineer
Forward Financing
Remote, Canada
- Full-time
- Remote
As Senior Genesys Systems Engineer, you will shape the future of our contact center platform by leveraging your deep technical expertise as our primary subject matter expert and…
Added 1 month ago
A
CCaaS Engineer
Accenture
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
A hands-on CCaaS Engineer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer…
Added 1 month ago
AW
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Amazon Web Services (AWS)
Toronto, ON
- Full-time
5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and…
Added 1 month ago
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Amazon
Toronto, ON
- 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and…
Added 4 months ago
Solution Consultant - CCaaS, NICE CXone & Cognigy
Connex Telecommunications Inc.
Richmond Hill, Ontario
An hands-on Solution Consultant who designs and delivers next generation contact center and agentic AI experiences on NiCE CXone and Cognigy, with growing depth in Agentic AI platforms. You…
Added 3 months ago
DI
Contact Center AI Platform-Tech Lead
Definity Insurance Company
Toronto, ON
- Full-time
The Contact Center AI (CCAI) Platform Technical Lead is a senior hands-on technology leader responsible for defining the strategy, architecture, and delivery of AI-powered customer…

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J&M Group

IVR / Contact Centre Solution Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 17, 2027
Experience: Experience: 10+ Years Required
Posting language: English · French
Posted: Aug 21, 2026

Original job description

English section of this bilingual listing.

Strong understanding of CRM, IVR, Telephony and Customer Service Operations.
Implement Omni-Channel Routing for voice and digital channels, including Salesforce Agentforce.
Integrate Salesforce with internal/external systems and troubleshoot integrations.
Customize Salesforce using Apex, Flows and Process Builder.
Translate business requirements into scalable contact center architecture and technical designs.
Lead deployments and provide technical guidance to development teams.

Must-Have Skills

Salesforce Service Cloud Voice (SCV)
Amazon Connect & Contact Center IVR
Salesforce integrations & Omni-Channel
IVR, Telephony & CRM
Apex, Flows, Process Builder
IVR Flows, Queues, Routing Profiles, Contact Lens
Solution Architecture & Technical Design
Strong troubleshooting and team leadership

Read the full bilingual original

Experience: 10+ Years Required

Key Responsibilities

Design and implement Salesforce Service Cloud Voice (SCV) and Amazon Connect contact center solutions.
Strong understanding of CRM, IVR, Telephony and Customer Service Operations.
Design IVR flows, queues, routing profiles and Contact Lens.
Implement Omni-Channel Routing for voice and digital channels, including Salesforce Agentforce.
Integrate Salesforce with internal/external systems and troubleshoot integrations.
Customize Salesforce using Apex, Flows and Process Builder.
Translate business requirements into scalable contact center architecture and technical designs.
Lead deployments and provide technical guidance to development teams.

Must-Have Skills

Salesforce Service Cloud Voice (SCV)
Amazon Connect & Contact Center IVR
Salesforce integrations & Omni-Channel
IVR, Telephony & CRM
Apex, Flows, Process Builder
IVR Flows, Queues, Routing Profiles, Contact Lens
Solution Architecture & Technical Design
Strong troubleshooting and team leadership

Apply About employer

More about this job

Requirements

Requires over 10 years of experience with strong expertise in Salesforce SCV, Amazon Connect, and CRM integrations. Must be proficient in Apex, Flows, and the design of routing profiles and queues.

Skills

Salesforce Service Cloud Voice
Amazon Connect
IVR Design
Omni-Channel Routing
Apex
Salesforce Flows
Process Builder
Contact Lens
Solution Architecture
CRM Integration
Telephony
Technical Design
Troubleshooting
Team Leadership
Salesforce Agentforce
Routing Profiles

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Service Cloud Voice
Amazon Connect
IVR
CRM
Telephony
Omni-Channel
Agentforce
Apex
Flows
Process Builder
Contact Lens
Solution Architecture
Routing Profiles
Queues
IT Consulting
Contact Center
Technical Design
Integration

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