IVR Test Lead (Google Dialogflow CX / Contact Center Testing)
- Toronto, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- 5+ years of software testing experience with 3+ years in IVR/Contact Center testing roles.
- Posting language
- English
- Posted
Original job description
Job Description
An IVR Test Lead responsible for leading end-to-end testing of IVR and Conversational AI solutions built on Google Dialogflow CX, Google GECX. The role includes test strategy, automation, defect management, stakeholder coordination, and leading testing teams to ensure high-quality customer experiences.
Mandatory Skills
5+ years of software testing experience with 3+ years in IVR/Contact Center testing roles.
Knowledge of telephony concepts including SIP, ANI, DNIS, CTI, routing, and call transfers.
An IVR Test Lead responsible for leading end-to-end testing of IVR and Conversational AI solutions built on Google Dialogflow CX, Google GECX. The role includes test strategy, automation, defect management, stakeholder coordination, and leading testing teams to ensure high-quality customer experiences.
Mandatory Skills
5+ years of software testing experience with 3+ years in IVR/Contact Center testing roles.
- Strong experience in IVR functional, regression, UAT, and end-to-end testing.
- Hands-on experience with Google Dialogflow CX, Google GECX, or similar platforms.
- Expertise in Cyara Velocity, Botium, or other IVR automation tools.
Knowledge of telephony concepts including SIP, ANI, DNIS, CTI, routing, and call transfers.
- Experience with API testing, data stubbing, test data management, and backend validations.
- Strong experience in test planning, estimation, defect management, and stakeholder communications.
- Excellent analytical, communication, and leadership skills.
- Experience testing Conversational AI, Voice Bots, and Chatbots.
More about this job
Responsibilities
Lead end-to-end testing for IVR and conversational AI solutions, including test strategy, automation, defect management, and coordination with stakeholders. Lead testing teams to ensure high-quality customer experiences.
Requirements
Requires at least five years of software testing experience, including three or more years in IVR or contact center testing, with strong functional, regression, UAT, and end-to-end testing experience. Candidates should have hands-on experience with Dialogflow CX, GECX, or similar platforms and IVR automation tools, along with leadership, communication, and analytical skills.
Skills
- IVR Testing
- Contact Center Testing
- Google Dialogflow CX
- Google GECX
- Test Strategy
- Test Automation
- Functional Testing
- Regression Testing
- User Acceptance Testing
- End-to-End Testing
- Cyara Velocity
- Botium
- Telephony
- API Testing
- Defect Management
- Team Leadership
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Management & Leadership
- Customer Service & Support
Keywords
- IVR
- Contact Center Testing
- Google Dialogflow CX
- Google GECX
- Conversational AI
- Voice Bots
- Chatbots
- Cyara Velocity
- Botium
- IVR Automation
- Functional Testing
- Regression Testing
- User Acceptance Testing
- End-to-End Testing
- Test Planning
- Test Estimation
- Defect Management
- Stakeholder Communications
- SIP
- ANI
- DNIS
- CTI
- Call Routing
- Call Transfers
- API Testing
- Data Stubbing
- Test Data Management
- Backend Validation
- Test Strategy
- Test Automation