M365 Admin Operations Support
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 5-10 years of IT experience with hands-on Microsoft 365 administration and operations support experience.
- Posting language
- English
- Posted
Original job description
The person will be responsible for M365 administration and operations support across SharePoint Online, Power Platform and Copilot Studio. The role requires hands-on operational support, incident and service request resolution, tenant and site administration, access and permissions support, Power Platform monitoring, Copilot Studio agent support, documentation, reporting and coordination with onsite/offshore teams for the M365 application support scope.
Provide day-to-day M365 application operations support for SharePoint Online, Power Platform and Copilot Studio based services.
Handle incidents, service requests, access/permission issues, configuration requests, user support/how-to requests and break-fix items within agreed SLAs.
Administer SharePoint Online sites, hub sites, lists, libraries, pages, metadata, permissions, sharing settings, content types, search and site lifecycle activities.
Support SharePoint migration and content movement activities, including site-to-site content migration, document/library validation, version history checks and post-migration support as applicable.
Monitor and support Power Platform assets including Power Apps, Power Automate flows, connectors, approvals, form-based workflows, environment usage and operational issues.
Provide operational support for Copilot Studio agents, including configuration checks, SharePoint knowledge source support, permission-aware access validation, publishing coordination and issue triage.
Perform daily/weekly health checks, operational readiness checks, ticket queue monitoring, SLA tracking, backlog review, handover updates and shift-left knowledge capture.
Troubleshoot issues related to SharePoint Online permissions, broken workflows, content access, list/library configuration, Power Automate failures, connector errors and Copilot Studio response/knowledge issues.
Coordinate with business users, service desk, technical leads, Microsoft 365 administrators, security teams and application owners for issue resolution and escalations.
Prepare and maintain SOPs, runbooks, system support guides, known error database, knowledge articles, operational dashboards and service reporting inputs.
Support regression testing and validation for Microsoft 365 evergreen updates affecting SharePoint Online, Power Platform and Copilot Studio capabilities.
Identify automation, self-help, FAQ and service catalog improvement opportunities to reduce recurring support tickets and improve end-user experience.
Experience Required
Good communication skills with ability to interact with business users, service desk teams, technical leads, customer stakeholders and offshore support teams.
Minimum 5-10 years of IT experience with hands-on Microsoft 365 administration and operations support experience.
Good experience supporting SharePoint Online, Microsoft 365 collaboration sites, permissions, lists, libraries, metadata, search, pages and document management scenarios.
Experience handling SharePoint Online incidents, service requests, access issues, migration support, content copy/move requests and end-user support queries.
Working experience with Power Platform, including Power Apps, Power Automate, connectors, approvals, workflow troubleshooting and environment monitoring.
Experience supporting Copilot Studio agents, SharePoint knowledge grounding, agent testing, publishing coordination or operational triage is preferred.
Understanding of Microsoft 365 admin center, SharePoint admin center, Power Platform admin center and basic Entra ID user/group concepts.
Experience with ticketing tools and ITIL processes such as incident, service request, problem, change, release and knowledge management.
Experience preparing SOPs, runbooks, technical notes, operational reports, ticket analysis and knowledge articles.
Basic understanding of Microsoft 365 security, compliance, sensitivity labels, DLP, sharing controls and permission-based access is preferred.
Ability to work in an operations support model, follow runbooks, coordinate escalations, document RCA findings and support continuous service improvement.
Technical Skills
Microsoft 365 administration, SharePoint Online administration, Microsoft 365 admin center and SharePoint admin center.
SharePoint Online sites, hub sites, lists, libraries, metadata, content types, permissions, external sharing, search, pages and document management.
Power Platform operations: Power Apps, Power Automate, connectors, approvals, forms, flow monitoring, run history analysis and basic environment administration.
Copilot Studio operations: agent configuration awareness, SharePoint knowledge sources, authentication/permission validation, publishing support and issue troubleshooting.
Microsoft 365 Copilot / agents awareness, self-help automation, FAQ support patterns and knowledge source governance concepts.
PnP PowerShell, SharePoint Online Management Shell, Power Platform CLI or PowerShell scripting awareness for operational support is preferred.
Microsoft Graph API and REST API awareness for troubleshooting and integration coordination is preferred.
Microsoft 365 security and compliance awareness: permissions, sensitivity labels, data loss prevention, audit support and access governance.
ITIL based incident, problem, service request, change, release, knowledge management and SLA reporting.
ServiceNow/Jira/Azure DevOps ticketing or work management tools, operational dashboards, runbooks and SOP documentation.
Provide day-to-day M365 application operations support for SharePoint Online, Power Platform and Copilot Studio based services.
Handle incidents, service requests, access/permission issues, configuration requests, user support/how-to requests and break-fix items within agreed SLAs.
Administer SharePoint Online sites, hub sites, lists, libraries, pages, metadata, permissions, sharing settings, content types, search and site lifecycle activities.
Support SharePoint migration and content movement activities, including site-to-site content migration, document/library validation, version history checks and post-migration support as applicable.
Monitor and support Power Platform assets including Power Apps, Power Automate flows, connectors, approvals, form-based workflows, environment usage and operational issues.
Provide operational support for Copilot Studio agents, including configuration checks, SharePoint knowledge source support, permission-aware access validation, publishing coordination and issue triage.
Perform daily/weekly health checks, operational readiness checks, ticket queue monitoring, SLA tracking, backlog review, handover updates and shift-left knowledge capture.
Troubleshoot issues related to SharePoint Online permissions, broken workflows, content access, list/library configuration, Power Automate failures, connector errors and Copilot Studio response/knowledge issues.
Coordinate with business users, service desk, technical leads, Microsoft 365 administrators, security teams and application owners for issue resolution and escalations.
Prepare and maintain SOPs, runbooks, system support guides, known error database, knowledge articles, operational dashboards and service reporting inputs.
Support regression testing and validation for Microsoft 365 evergreen updates affecting SharePoint Online, Power Platform and Copilot Studio capabilities.
Identify automation, self-help, FAQ and service catalog improvement opportunities to reduce recurring support tickets and improve end-user experience.
Experience Required
Good communication skills with ability to interact with business users, service desk teams, technical leads, customer stakeholders and offshore support teams.
Minimum 5-10 years of IT experience with hands-on Microsoft 365 administration and operations support experience.
Good experience supporting SharePoint Online, Microsoft 365 collaboration sites, permissions, lists, libraries, metadata, search, pages and document management scenarios.
Experience handling SharePoint Online incidents, service requests, access issues, migration support, content copy/move requests and end-user support queries.
Working experience with Power Platform, including Power Apps, Power Automate, connectors, approvals, workflow troubleshooting and environment monitoring.
Experience supporting Copilot Studio agents, SharePoint knowledge grounding, agent testing, publishing coordination or operational triage is preferred.
Understanding of Microsoft 365 admin center, SharePoint admin center, Power Platform admin center and basic Entra ID user/group concepts.
Experience with ticketing tools and ITIL processes such as incident, service request, problem, change, release and knowledge management.
Experience preparing SOPs, runbooks, technical notes, operational reports, ticket analysis and knowledge articles.
Basic understanding of Microsoft 365 security, compliance, sensitivity labels, DLP, sharing controls and permission-based access is preferred.
Ability to work in an operations support model, follow runbooks, coordinate escalations, document RCA findings and support continuous service improvement.
Technical Skills
Microsoft 365 administration, SharePoint Online administration, Microsoft 365 admin center and SharePoint admin center.
SharePoint Online sites, hub sites, lists, libraries, metadata, content types, permissions, external sharing, search, pages and document management.
Power Platform operations: Power Apps, Power Automate, connectors, approvals, forms, flow monitoring, run history analysis and basic environment administration.
Copilot Studio operations: agent configuration awareness, SharePoint knowledge sources, authentication/permission validation, publishing support and issue troubleshooting.
Microsoft 365 Copilot / agents awareness, self-help automation, FAQ support patterns and knowledge source governance concepts.
PnP PowerShell, SharePoint Online Management Shell, Power Platform CLI or PowerShell scripting awareness for operational support is preferred.
Microsoft Graph API and REST API awareness for troubleshooting and integration coordination is preferred.
Microsoft 365 security and compliance awareness: permissions, sensitivity labels, data loss prevention, audit support and access governance.
ITIL based incident, problem, service request, change, release, knowledge management and SLA reporting.
ServiceNow/Jira/Azure DevOps ticketing or work management tools, operational dashboards, runbooks and SOP documentation.
More about this job
Responsibilities
Provide day-to-day operational support and administration for SharePoint Online, Power Platform, and Copilot Studio, including incident resolution, access support, monitoring, troubleshooting, and migration assistance. Maintain operational documentation and reporting, coordinate escalations across support teams, validate service updates, and identify opportunities to improve self-service and reduce recurring tickets.
Requirements
Requires 5–10 years of IT experience with hands-on Microsoft 365 operations, particularly SharePoint Online, and working experience with Power Apps, Power Automate, and related workflows. Candidates should understand Microsoft 365 administration, ITIL and ticketing processes, security and permissions, and operational documentation; Copilot Studio support experience and scripting or API awareness are preferred.
Skills
- Microsoft 365 Administration
- SharePoint Online Administration
- Power Platform Operations
- Power Apps
- Power Automate
- Copilot Studio
- Incident and Service Request Management
- Permissions and Access Management
- SharePoint Migration Support
- Workflow Troubleshooting
- Microsoft 365 Security and Compliance
- ITIL Processes
- SOP and Runbook Documentation
- SLA Tracking and Reporting
- PowerShell
- Microsoft Graph API
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
Keywords
- Microsoft 365
- SharePoint Online
- Power Platform
- Power Apps
- Power Automate
- Copilot Studio
- Microsoft 365 Admin Center
- SharePoint Admin Center
- Power Platform Admin Center
- Microsoft Entra ID
- PnP PowerShell
- SharePoint Online Management Shell
- Power Platform CLI
- Microsoft Graph API
- REST API
- ITIL
- ServiceNow
- Jira
- Azure DevOps
- Incident Management
- Service Request Management
- Problem Management
- Change Management
- Knowledge Management
- SLA Reporting
- Data Loss Prevention
- Sensitivity Labels
- Access Governance
- Runbooks
- Operational Dashboards