Production Support Analyst- Akamai
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
We are hiring for a Production Support Analyst Akamai. This role focuses on production support, Akamai/CDN operations, web delivery, and application security.
The ideal candidate has hands-on experience with Akamai configurations, Cloudlets, WAF, reverse proxies, and cloud gateways.
What You Bring
The ideal candidate has hands-on experience with Akamai configurations, Cloudlets, WAF, reverse proxies, and cloud gateways.
What You Bring
- Strong experience with Akamai delivery configurations and NetStorage
- Hands-on knowledge of Akamai Cloudlets, caching, routing, redirects, and performance optimization
- Experience with WAF, SiteShield, Kona Site Defender, Prolexic, and Bot Manager
- Strong understanding of SSL certificates and DNS management
- Experience with NGINX, Apache, AWS, and Azure gateways
- Knowledge of Jira, Confluence, and ITIL incident, change, and problem management
- Experience troubleshooting network, application, and system issues
- Strong analytical, communication, and problem-solving skills
- Troubleshoot production issues using system logs and monitoring tools
- Configure and maintain Akamai web delivery and security solutions
- Monitor production performance and identify root causes
- Manage DNS, domains, URL redirects, and security administration
- Coordinate with DevOps, CloudOps, development, and support teams
- Manage incidents, service requests, vendor escalations, and SLA commitments
- Prepare technical documentation and root cause reports
- Support team knowledge sharing and rotational on-call activities
- Previous experience as a Webmaster or Akamai Support Analyst
- Experience with Heroku or other web platforms
- Knowledge of media players and streaming technologies
- Experience supporting mobile applications across iOS and Android
More about this job
Responsibilities
Troubleshoot production issues, maintain Akamai web delivery and security solutions, monitor performance, and manage DNS, domains, redirects, and security administration. Coordinate incident response and escalations with technical teams and vendors, meet SLA commitments, and prepare documentation and root cause reports.
Requirements
The role calls for hands-on experience with Akamai delivery configurations, NetStorage, Cloudlets, caching, routing, web security products, SSL, and DNS. Candidates should also have experience with NGINX or Apache, cloud gateways, ITIL service management, and troubleshooting, along with strong analytical, communication, and problem-solving skills.
Skills
- Akamai Delivery Configurations
- NetStorage
- Cloudlets
- Caching
- Routing
- URL Redirects
- Performance Optimization
- Web Application Firewall
- SiteShield
- Kona Site Defender
- Prolexic
- Bot Manager
- SSL Certificates
- DNS Management
- NGINX
- Apache
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Security & Safety
Keywords
- Production Support
- Akamai
- Content Delivery Network
- Web Delivery
- Application Security
- NetStorage
- Cloudlets
- Caching
- Routing
- URL Redirects
- Web Application Firewall
- SiteShield
- Kona Site Defender
- Prolexic
- Bot Manager
- SSL Certificates
- DNS Management
- NGINX
- Apache
- AWS
- Azure
- Jira
- Confluence
- ITIL
- Incident Management
- Change Management
- Problem Management
- Root Cause Analysis
- DevOps
- CloudOps