Production Support Engineer - Salesforce
- Toronto, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
- Provide L2/L3 production support for global Investment Banking and Capital Markets applications.
- Ensure high availability, stability, incident resolution, and performance of critical applications.
- Troubleshoot Linux/Windows, SQL databases, application, and infrastructure issues.
- Manage incident, problem, change, release, and capacity management following ITIL practices.
- Develop Python/Perl scripts and automation to reduce manual effort and operational risk.
- Support batch scheduling, monitoring, CI/CD, and DevOps tools.
- Coordinate with developers, vendors, business, compliance, and technology teams.
- Maintain Confluence/Jira documentation, runbooks, SOPs, and RCA reports.
- Participate in weekend releases, disaster recovery, production checks, and risk mitigation.
- Apply strong knowledge of Capital Markets / Investment Banking workflows and continuously improve production support processes.
More about this job
Responsibilities
Provide L2/L3 production support for critical Investment Banking and Capital Markets applications, maintaining availability, stability, performance, and timely incident resolution. Automate operational tasks, manage ITIL processes and releases, coordinate with stakeholders, maintain support documentation, and participate in disaster recovery and risk mitigation.
Requirements
The role calls for strong production support expertise across Linux or Windows environments, SQL databases, applications, and infrastructure, along with Python or Perl scripting and familiarity with monitoring, batch scheduling, CI/CD, and DevOps tools. It also requires knowledge of Investment Banking or Capital Markets workflows, ITIL practices, and effective coordination with technical, business, vendor, and compliance teams.
Skills
- Production Support
- Incident Management
- Problem Management
- Change Management
- Release Management
- Capacity Management
- Linux
- Windows
- SQL
- Python
- Perl
- Batch Scheduling
- Monitoring
- CI/CD
- DevOps
- ITIL
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Finance & Accounting
- Software
Keywords
- L2/L3 Production Support
- Salesforce
- Investment Banking
- Capital Markets
- High Availability
- Incident Resolution
- Linux
- Windows
- SQL Databases
- Python
- Perl
- ITIL
- Incident Management
- Problem Management
- Change Management
- Release Management
- Capacity Management
- Batch Scheduling
- Monitoring
- CI/CD
- DevOps
- Confluence
- Jira
- Runbooks
- Standard Operating Procedures
- Root Cause Analysis
- Disaster Recovery
- Risk Mitigation