Salesforce Support Analyst
- Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
- Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application.
- Analyze, troubleshoot, and resolve application, workflow, and system issues.
- Create debug logs, investigate the system level or module level break down of flows.
- Triage tickets and tasks every day with business and update tracker and other documents.
- Perform Salesforce administration activities including:
Manage Workflow rules, validation rules, and approval processes
- Coordinate with integration and external systems teams to resolve integration related issues
- Creates the support cases with Salesforce, Honeywell and other vendors and coordinate till closure.
- Tracks Licenses, Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital.
- Manage access, incident, problem, and change management activities in line with ITIL practices.
- Perform root cause analysis (RCA) and implement preventive fixes.
- Monitor system performance, conduct health checks, and ensure regulatory compliance.
- Handle master data and disaster recovery management
- Support code/configuration changes for enhancements and defect fixes
- Assist in deployments, migrations, and release activities
- Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now
- Salesforce Admin
- SQL Server
More about this job
Responsibilities
Provide L2/L3 support for the Salesforce-based TrackWise Digital application, troubleshoot application and workflow issues, and coordinate resolution with business teams, external systems teams, Salesforce, and other vendors. Administer Salesforce access and workflows, manage ITIL-aligned support activities, perform root cause analysis and system health checks, and assist with changes, deployments, documentation, and disaster recovery.
Requirements
The role calls for Salesforce administration and SQL Server skills, along with experience supporting enterprise applications and resolving technical issues. The posting does not specify a required education level or a minimum number of years of experience.
Skills
- Salesforce Administration
- SQL Server
- Technical Support
- Troubleshooting
- TrackWise Digital
- Salesforce User and Access Management
- Workflow Management
- Integration Support
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis
- System Monitoring
- Regulatory Compliance
- Disaster Recovery
- Release Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Data & Analytics
Keywords
- Salesforce
- TrackWise Digital
- SQL Server
- L2/L3 Technical Support
- Salesforce Administration
- Debug Logs
- Workflow Rules
- Validation Rules
- Approval Processes
- User Management
- Roles and Permissions
- Access Control
- System Integrations
- Vendor Support
- ITIL
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis
- System Performance Monitoring
- Health Checks
- Regulatory Compliance
- Master Data
- Disaster Recovery
- Configuration Changes
- Deployments
- Migrations
- Release Management
- ServiceNow
- Knowledge Articles