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A
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J&M Group

Salesforce Support Analyst

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application.
Analyze, troubleshoot, and resolve application, workflow, and system issues.
Create debug logs, investigate the system level or module level break down of flows.
Triage tickets and tasks every day with business and update tracker and other documents.
Perform Salesforce administration activities including:

User management, roles, permissions, and access control

Manage Workflow rules, validation rules, and approval processes

Coordinate with integration and external systems teams to resolve integration related issues
Creates the support cases with Salesforce, Honeywell and other vendors and coordinate till closure.
Tracks Licenses, Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital.
Manage access, incident, problem, and change management activities in line with ITIL practices.
Perform root cause analysis (RCA) and implement preventive fixes.
Monitor system performance, conduct health checks, and ensure regulatory compliance.
Handle master data and disaster recovery management
Support code/configuration changes for enhancements and defect fixes
Assist in deployments, migrations, and release activities
Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now

What are the top 3 skills required for this role?

Salesforce Admin
SQL Server

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More about this job

Responsibilities

Provide L2/L3 support for the Salesforce-based TrackWise Digital application, troubleshoot application and workflow issues, and coordinate resolution with business teams, external systems teams, Salesforce, and other vendors. Administer Salesforce access and workflows, manage ITIL-aligned support activities, perform root cause analysis and system health checks, and assist with changes, deployments, documentation, and disaster recovery.

Requirements

The role calls for Salesforce administration and SQL Server skills, along with experience supporting enterprise applications and resolving technical issues. The posting does not specify a required education level or a minimum number of years of experience.

Skills

Salesforce Administration
SQL Server
Technical Support
Troubleshooting
TrackWise Digital
Salesforce User and Access Management
Workflow Management
Integration Support
Incident Management
Problem Management
Change Management
Root Cause Analysis
System Monitoring
Regulatory Compliance
Disaster Recovery
Release Management

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
TrackWise Digital
SQL Server
L2/L3 Technical Support
Salesforce Administration
Debug Logs
Workflow Rules
Validation Rules
Approval Processes
User Management
Roles and Permissions
Access Control
System Integrations
Vendor Support
ITIL
Incident Management
Problem Management
Change Management
Root Cause Analysis
System Performance Monitoring
Health Checks
Regulatory Compliance
Master Data
Disaster Recovery
Configuration Changes
Deployments
Migrations
Release Management
ServiceNow
Knowledge Articles

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