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Added 2 mins ago
ED
Customer Data Analyst - EN 055
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Customer Data Analyst will support the continued modernization of Marketing’s data ecosystem. A key focus will be migrating and repointing existing data flows and analytical assets from…
Added 30 mins ago
ED
Customer Data Analyst - EN 055
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $65,172 to $86,898 CAD / year
- Full-time
The Customer Data Analyst will support the continued modernization of Marketing's data ecosystem. A key focus will be migrating and repointing existing data flows and analytical assets from…
Added 2 hours ago
AS
SENIOR BUSINESS ANALYST, DATA & ANALYTICS
Alliance Search Partners
Toronto, ON
- Full-time
Looking for a Senior Business Analyst who will work closely with our project teams in GTA area to successfully deliver Application Development and System Integration projects.
Added 3 hours ago
KI
Co-op/Intern Business Analyst
Kinaxis Inc.
Ottawa, ON
- Internship
As part of the IT Application Excellence team, the Intern Business Analyst is responsible for supporting wide range of activities related to needs assessments, technology selection,…
Added 5 hours ago
TT
Senior BSA / Data Migration Specialist
Tamanna Technology
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Senior Business Systems Analyst / Data Migration Specialist to support data transformation or migration between Salesforce and the surrounding ecosystem,…
Added 5 hours ago
VB
Senior Financial Analyst (12-Month Contract)
Vaco by Highspring
Toronto, ON
- $50 to $70 CAD / hour
- Contract
Our client in the natural resources sector is seeking a Senior Financial Analyst for a 12-month contract to support the month-end close, financial reporting, and accounting processes. The…
Added 5 hours ago
M
Product Business Analyst Intern - Winter 2027
McKesson
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Product Innovation, the Business Analyst will play a key role in shaping and delivering a new digital platform within McKesson Canada's Specialty Health…
Added 6 hours ago
CE
Pricing Analyst / Analyste de la tarification
Carrier Enterprise Canada
Brampton, ON
- $85,000 to $105,000 CAD / year
- Full-time
We are seeking a detail-oriented and analytically driven Pricing Analyst to join our team at Carrier Enterprise Canada, a leading distributor in the HVAC industry. Located at our Brampton,…
Added 6 hours ago
ES
Accounts Receivable Collections Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
The accounting team at Euna Solutions is looking for an Accounts Receivable Collections Analyst to own a defined portfolio of customer accounts and drive timely, effective collections…
Added 7 hours ago
D-
Analyste d’Affaires CRM
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
The CRM Business Analyst will be responsible for designing tailored CRM solutions and translating clients' business needs into clear functional requirements.
Added 7 hours ago
Business Analyst - Commercial & Operations
Amrize
Hamilton, ON · London, ON
Join Amrize as a Business Analyst - Commercial & Operations and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a…
Added 21 hours ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
Build the firm’s market presence through thought leadership, speaking opportunities, webinars, analyst relationships, and other external visibility channels.
Added 23 hours ago
M
Life Sciences Business Analyst
Medminds
NB · Chiasson Office, NB
- Full-time
You are the key driver and main point of contact for various projects that bridge technology, processes, and business needs. As a Business Analyst at Medminds, you analyze, optimize, and…
Added 1 day ago
JG
Salesforce Support Analyst
J&M Group
Canada
- Full-time
Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application.
Added 1 day ago
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Junior Business Analyst, Corporate Banking (Contract) - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Junior Business Analyst, Credit Analytics Group (CAG) (Contract) – Toronto, ON
Added 1 day ago
Junior Business Analyst, Corporate Banking (Contract) - Toronto, ON
Scotiabank
Toronto, ON
Junior Business Analyst, Credit Analytics Group (CAG) (Contract) – Toronto, ON
Added 1 day ago
Senior Data Analyst, GTM Operations
7shifts
Saskatoon, SK
As the Senior Data Analyst at 7shifts, you’ll be the analytical partner to our Go-to-Market and Finance teams. Reporting to our Manager, Data & Analytics, you’ll work alongside analysts,…
Added 1 day ago
Senior Data Analyst, GTM Operations
7shifts
Toronto, ON
As the Senior Data Analyst at 7shifts, you’ll be the analytical partner to our Go-to-Market and Finance teams. Reporting to our Manager, Data & Analytics, you’ll work alongside analysts,…
Added 1 day ago
C
Senior Business Analyst
Centrilogic
Canada
- Full-time
The Senior Business Analyst serves as the critical link between business stakeholders and technical teams, ensuring enterprise systems and business applications effectively support…
Added 1 day ago
CI
Account Executive - Emerging & Commercial Acc
CloudKettle Inc
Toronto, ON
- Up to $120,000 CAD / year
- Full-time
Salesforce certifications (e.g., Salesforce Certified Administrator, Sales Cloud Consultant, or Business Analyst)
Added 1 day ago
Senior Client Solutions Analyst - Real Estate Banking - Calgary, Alberta
Scotiabank
Calgary, AB
…following Scotiabank platforms: Intralink, Free Form Teller (FFT), Business Banking Client Portal (BBCP), Enterprise Documents & Reports Retrieval (EDRR), Salesforce, Shared Document…
Added 1 day ago
Business Analyst, Toronto
Scotiabank
Toronto, ON
The Business Analyst is responsible for using sophisticated analytics and reporting to identify operational impact and efficiency gains on Dynamic Funds activities and initiatives. The…
Added 1 day ago
Senior Business Systems Analyst
OpenTable
Toronto, ON
The Senior Business Systems Analyst will join the Enterprise Systems Team within the Technology Operations organization and help build and deliver projects to increase business efficiency…
Added 1 day ago
II
Salesforce Business Analyst
Intelli-CloudWare Inc
Toronto, ON · Scarborough, ON
- Full-time
We are looking for a Salesforce Business Analyst who can bridge the gap between business operations and Salesforce technology. This role will involve gathering business requirements,…
Added 3 days ago
M
Winter Co-op 2027 - Knowledge Analyst
Manulife
Waterloo, ON
- Full-time
At Manulife John Hancock, we believe in investing in the future, starting with you. Our Knowledge Analyst Winter Co-op is your launchpad to success, offering the support, structure, and…

J&M Group

Salesforce Support Analyst

Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application.
Analyze, troubleshoot, and resolve application, workflow, and system issues.
Create debug logs, investigate the system level or module level break down of flows.
Triage tickets and tasks every day with business and update tracker and other documents.
Perform Salesforce administration activities including:

User management, roles, permissions, and access control

Manage Workflow rules, validation rules, and approval processes

Coordinate with integration and external systems teams to resolve integration related issues
Creates the support cases with Salesforce, Honeywell and other vendors and coordinate till closure.
Tracks Licenses, Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital.
Manage access, incident, problem, and change management activities in line with ITIL practices.
Perform root cause analysis (RCA) and implement preventive fixes.
Monitor system performance, conduct health checks, and ensure regulatory compliance.
Handle master data and disaster recovery management
Support code/configuration changes for enhancements and defect fixes
Assist in deployments, migrations, and release activities
Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now

What are the top 3 skills required for this role?

Salesforce Admin
SQL Server

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More about this job

Responsibilities

Provide L2/L3 support for the Salesforce-based TrackWise Digital application, troubleshoot application and workflow issues, and coordinate resolution with business teams, external systems teams, Salesforce, and other vendors. Administer Salesforce access and workflows, manage ITIL-aligned support activities, perform root cause analysis and system health checks, and assist with changes, deployments, documentation, and disaster recovery.

Requirements

The role calls for Salesforce administration and SQL Server skills, along with experience supporting enterprise applications and resolving technical issues. The posting does not specify a required education level or a minimum number of years of experience.

Skills

Salesforce Administration
SQL Server
Technical Support
Troubleshooting
TrackWise Digital
Salesforce User and Access Management
Workflow Management
Integration Support
Incident Management
Problem Management
Change Management
Root Cause Analysis
System Monitoring
Regulatory Compliance
Disaster Recovery
Release Management

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
TrackWise Digital
SQL Server
L2/L3 Technical Support
Salesforce Administration
Debug Logs
Workflow Rules
Validation Rules
Approval Processes
User Management
Roles and Permissions
Access Control
System Integrations
Vendor Support
ITIL
Incident Management
Problem Management
Change Management
Root Cause Analysis
System Performance Monitoring
Health Checks
Regulatory Compliance
Master Data
Disaster Recovery
Configuration Changes
Deployments
Migrations
Release Management
ServiceNow
Knowledge Articles

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