Senior DevOps & Python Platform Engineering Specialist

We are looking for Senior DevOps & Python Platform Engineering Specialist who designs, builds, and operates highly available enterprise content management platforms supporting both Application Enterprise Content Management (AECM) and End User Content Management(EUCM) use cases. The team owns and engineers platforms including Alfresco, SharePoint Embedded, Box, Google Workspace, and several supporting services.

This role blends hands on Python engineering, platform integration, DevOps practices, and production support. The successful candidate brings a strong sense of ownership, excels at solving complex distributed system problems, and communicates effectively with both technical and non technical stakeholders. You will play a key role in shaping platform reliability, scalability, and customer experience while contributing to ongoing modernization initiatives.

Key Responsibilities

Software Development & Engineering

Design, develop, and maintain scalable content management solutions, integrations, and automation using Python (primary) and Java (secondary).

Lead and contribute to technical design discussions; produce high quality design and architecture documentation.

Build and enhance tooling, libraries, and automation to support platform integration, operations, and reliability.

Perform code reviews and help establish and reinforce engineering best practices.

Platform & Infrastructure Ownership

Deploy, configure, and operate Alfresco ECM platforms in on premises private cloud environments, providing Level 3 production support.

Evaluate and assess SharePoint Embedded & Snowflake as an application content management solution, partnering with internal customers on proofs of concept where applicable.

Collaborate with vendor engineering and support teams on escalations, patches, and product upgrades.

Maintain accurate and up to date architecture diagrams, configuration standards, release notes, and operational runbooks for Level 2 support teams.

Troubleshoot complex issues across the full application stack, including web servers, application servers, databases, and authentication layers.

Operations, Support & Customer Engagement

Participate in an engineering on call rotation (approximately 1 week every 4 to 5 weeks) to support production platforms.

Act as an escalation point for complex customer issues, working closely with Level 2 support, infrastructure, and security teams to diagnose and resolve incidents.

Communicate clearly with customers regarding issue status, root cause analysis, and resolution plans.

Analyze trends in incidents and customer feedback to drive platform improvements, defect remediation, and preventive measures.

Continuously review existing workflows and operational processes, recommending and implementing improvements to reliability, scalability, and security.

Required Qualifications

• 10+ years of experience in software engineering, application development, or DevOps roles.
• 5+ years of hands on development experience with Python, with working knowledge of Java.
• 5+ years of experience supporting Linux and/or Windows systems, including troubleshooting, shell scripting, and automation.
• Strong proficiency with relational databases, preferably 3+ years of experience in Microsoft SQL Server, and writing SQL queries.
• Solid understanding of networking fundamentals and experience working with load balancing technologies.
• Proven ability to troubleshoot and resolve issues in complex, distributed systems.
  
  

Preferred Qualifications

• Experience operating enterprise applications using Tomcat and Apache web servers.
• Familiarity with modern application security concepts and authentication mechanisms (e.g., Kerberos, Mutual TLS, OAuth/OIDC, SAML).
• Experience with build and dependency management tools such as Maven or Gradle.
• Exposure to containerization and orchestration technologies (e.g., Podman, Kubernetes).
• Experience building or supporting CI/CD pipelines, including tools such as Jenkins.
• Experience with Ansible or similar automation and configuration management tools.
• Familiar with Github/Copilot environment, proficient with Git-based version control and DevOps best practices.
• Experience using AI-assisted development tools such as GitHub Copilot, Claude Code, GPT, Gemini, or Grok.
• Knowledge of message queue or event driven technologies.
• Experience in creating or contributing to enterprise architecture documentation, including C4 models, security architecture designs, ADRs, integration diagrams, data flow diagrams, and control-aligned design artifacts for regulated technology environments.
  
  

What You Bring

• Clear and effective communication skills, with the ability to explain complex technical concepts to diverse audiences.
• A strong sense of ownership and accountability for the platforms and systems you support.
• A passion for continuous improvement across code quality, automation, operational excellence, and team practices.
• A collaborative mindset and a desire to build reliable, scalable, and secure enterprise platforms.