Sr. Tech Consultant
- Toronto, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- 5+ years of hands-on ServiceNow development experience across multiple product suites.
- Posting language
- English
- Posted
Original job description
Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices.
Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.
Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.
Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs.
5+ years of hands-on ServiceNow development experience across multiple product suites.
Active CSA (Certified System Administrator) certification valid and current.
Active CAD (Certified Application Developer) certification valid and current.
Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
Strong scripting skills in JavaScript (server-side and client-side ServiceNow APIs).
Proven experience designing and implementing REST/SOAP integrations.
Solid understanding of the ServiceNow data model, ACLs, and security architecture.
Proficiency with update sets, delegated development, application scopes, and Git source control.
Familiarity with Agile / Scrum delivery methodologies.
What are the top 3 skills required for this role?
Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management.
Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR.
Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.
Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.
Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.
Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs.
5+ years of hands-on ServiceNow development experience across multiple product suites.
Active CSA (Certified System Administrator) certification valid and current.
Active CAD (Certified Application Developer) certification valid and current.
Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
Strong scripting skills in JavaScript (server-side and client-side ServiceNow APIs).
Proven experience designing and implementing REST/SOAP integrations.
Solid understanding of the ServiceNow data model, ACLs, and security architecture.
Proficiency with update sets, delegated development, application scopes, and Git source control.
Familiarity with Agile / Scrum delivery methodologies.
What are the top 3 skills required for this role?
- ITSM
- CSA/CAD certification must
- IRM
Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management.
Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR.
Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.
More about this job
Responsibilities
Design, develop, and deploy ServiceNow applications, workflows, catalog items, and automation using platform tools and JavaScript. Build integrations with third-party systems and support ITSM processes while following ITIL and ServiceNow platform best practices.
Requirements
Requires at least five years of hands-on ServiceNow development experience, current CSA and CAD certifications, and strong ITSM, JavaScript, integration, data model, and security expertise. IRM/GRC implementation experience or certification is a significant advantage, as are knowledge of regulatory frameworks and experience with ITOM or SecOps.
Skills
- ServiceNow Development
- ITSM
- JavaScript
- REST/SOAP Integrations
- Service Catalog
- Flow Designer
- Business Rules
- ITIL
- CSA Certification
- CAD Certification
- IRM/GRC
- Risk Management
- Policy and Compliance
- CMDB
- ACLs and Security Architecture
- Agile/Scrum
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Consulting
Keywords
- ServiceNow
- ITSM
- ITIL
- CSA
- CAD
- IRM
- GRC
- JavaScript
- Flow Designer
- Workflow Editor
- Business Rules
- Service Catalog
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
- Scheduled Jobs
- REST
- SOAP
- Integration Hub
- MID Server
- Scripted REST APIs
- CMDB
- SLAs
- ACLs
- Update Sets
- Delegated Development
- Application Scopes
- Git
- Agile/Scrum