Sr. Technical Support Analyst
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
- We're looking for a Sr. Technical Support Analyst to join Wealth Management BRAID Application Support team,
- providing world-class support and resolving issues across technical and business teams.
- Strong hands-on experience with the Pega platform is essential, along with process/workflow analysis skills.
- The role involves monitoring system health using Dynatrace and ELK stack, writing SQL queries, and leading root cause investigations for application failures.
- Excellent communication skills and flexibility for rotational on-call support are required.
More about this job
Responsibilities
Provide high-level technical support for the Wealth Management BRAID application and resolve issues across technical and business teams. Monitor system health using Dynatrace and ELK stack while leading root cause investigations for application failures.
Requirements
Candidates must have strong hands-on experience with the Pega platform and proficiency in writing SQL queries. Flexibility for rotational on-call support and excellent communication skills are required.
Skills
- Pega Platform
- Process Analysis
- Workflow Analysis
- Dynatrace
- ELK Stack
- SQL
- Root Cause Analysis
- Technical Support
- Communication Skills
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
- Finance & Accounting
- Consulting
Keywords
- Pega
- Dynatrace
- ELK Stack
- SQL
- Wealth Management
- Application Support
- Root Cause Analysis
- Workflow Analysis
- Technical Support
- IT Consulting