Support Delivery Lead / Technical Lead
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posted
Original job description
- L1/L2 Production & Application Support
- Incident Management, P1/P2 & RCA
- Problem, Change & Release Management
- Windows/Linux application troubleshooting
- REST/SOAP APIs, Middleware & SQL/RDBMS
- Monitoring tools Dynatrace, ELK, PagerDuty
- Authentication, Authorization & Certificates
- SLA/ITIL, stakeholder management & documentation
More about this job
Responsibilities
Lead L1/L2 production and application support, focusing on incident, problem, and change management. Manage stakeholders and maintain technical documentation while ensuring SLA compliance.
Requirements
Requires expertise in Windows/Linux troubleshooting, REST/SOAP APIs, and SQL/RDBMS. Proficiency with monitoring tools like Dynatrace, ELK, and PagerDuty is essential.
Skills
- Incident Management
- Problem Management
- Change Management
- Release Management
- Windows Troubleshooting
- Linux Troubleshooting
- REST APIs
- SOAP APIs
- Middleware
- SQL
- RDBMS
- Dynatrace
- ELK
- PagerDuty
- ITIL
- Stakeholder Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
- Consulting
- Management & Leadership
Keywords
- L1 Support
- L2 Support
- Production Support
- Application Support
- Incident Management
- RCA
- Problem Management
- Change Management
- Release Management
- Windows
- Linux
- REST
- SOAP
- APIs
- Middleware
- SQL
- RDBMS
- Dynatrace
- ELK
- PagerDuty
- Authentication
- Authorization
- Certificates
- SLA
- ITIL
- Stakeholder Management
- IT Services
- IT Consulting