System & API Gateway Support Specialist
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Required Skills
- Strong experience in enterprise application, middleware, API, and production support.
- Hands-on experience with API Gateway/API Management platforms and REST APIs.
- Strong knowledge of HTTP/HTTPS, authentication, authorization, SSL/TLS, certificates, keystores, truststores, and mTLS.
- Proficiency in Splunk for log analysis and Dynatrace for monitoring, tracing, and performance troubleshooting.
- Strong troubleshooting skills across connectivity, configuration, availability, and performance issues.
- Experience in incident, problem, and change management, including runbook and operational documentation.
- Ability to coordinate with cross-functional teams and support production and non-production environments.
- IBM middleware/API technologies and financial-services experience.
- Knowledge of ITIL processes, vulnerability management, and security remediation.
More about this job
Responsibilities
Support enterprise applications, middleware, API gateways, and REST APIs across production and non-production environments. Troubleshoot connectivity, configuration, availability, and performance issues, and coordinate incident, problem, and change management with cross-functional teams.
Requirements
Requires strong experience in enterprise application, middleware, API, and production support, along with hands-on API Gateway or API Management experience. Candidates should be proficient in Splunk and Dynatrace and knowledgeable about HTTP/HTTPS, authentication, authorization, SSL/TLS, certificates, keystores, truststores, and mutual TLS.
Skills
- Enterprise Application Support
- Middleware Support
- API Support
- Production Support
- API Gateway
- API Management
- REST APIs
- HTTP/HTTPS
- Authentication
- Authorization
- SSL/TLS
- Certificates
- Keystores and Truststores
- Mutual TLS
- Splunk
- Dynatrace
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Security & Safety
Keywords
- Enterprise Application Support
- Middleware
- API Gateway
- API Management
- REST APIs
- Production Support
- HTTP/HTTPS
- Authentication
- Authorization
- SSL/TLS
- Certificates
- Keystores
- Truststores
- Mutual TLS
- Splunk
- Dynatrace
- Log Analysis
- Monitoring
- Tracing
- Performance Troubleshooting
- Incident Management
- Problem Management
- Change Management
- Runbooks
- Operational Documentation
- IBM Middleware
- Financial Services
- ITIL
- Vulnerability Management
- Security Remediation