Technical Lead - Senior - ServiceNow
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
- Lead ServiceNow technical delivery and application management.
- Manage ITSM, ITOM, CMDB, and SecOps platform capabilities.
- Translate business requirements into technical solutions.
- Configure and customize ServiceNow modules.
- Lead Discovery, Service Mapping, and CMDB implementation.
- Support CMDB governance, data quality, and CSDM.
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer, and Workflows.
- Design and implement REST/SOAP API integrations using IntegrationHub and MID Server.
- Troubleshoot platform, integration, performance, and security issues.
- Support ServiceNow upgrades, ATF, release management, and production support.
- Prepare technical documentation, SOPs, runbooks, and deployment guides.
- Collaborate with architects, business stakeholders, offshore teams, and vendors.
More about this job
Responsibilities
Lead the technical delivery and application management of the ServiceNow platform, focusing on ITSM, ITOM, and SecOps. Translate business requirements into technical solutions and manage CMDB governance and data quality.
Requirements
Requires advanced technical expertise in configuring ServiceNow modules, developing scripts, and implementing API integrations. Experience with Discovery, Service Mapping, and platform upgrades is essential.
Skills
- ServiceNow
- ITSM
- ITOM
- CMDB
- SecOps
- Discovery
- Service Mapping
- CSDM
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- ACLs
- Flow Designer
- IntegrationHub
- REST/SOAP API
Visa sponsorship
Not detected in the job text
Categories
- Software
- Technology
- Consulting
- Engineering
- Management & Leadership
Keywords
- ServiceNow
- ITSM
- ITOM
- CMDB
- SecOps
- CSDM
- Discovery
- Service Mapping
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- ACLs
- Flow Designer
- Workflows
- REST API
- SOAP API
- IntegrationHub
- MID Server
- ATF
- Release Management
- Production Support
- SOP
- Runbooks
- Technical Documentation
- IT Services
- IT Consulting
- Engineering
- Information Technology