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Added 9 mins ago
UC
Senior AI Developer
UniSysTech Consulting
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Other
We are seeking an experienced Senior AI Developer to lead the design, development, and deployment of enterprise-grade Artificial Intelligence and Machine Learning solutions. In this role,…
Added 38 mins ago
ST
Applied Behaviour Analysis Therapist
Strides Toronto
Toronto, ON
- Part-time
We have a collaborative and supportive Senior Management Team.
Added 38 mins ago
LI
Systems Testing/QA Specialist
Lotus IT Solutions
Enterprise, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Systems Testing/QA Specialist to join the Enterprise Financial Services Division on a full-time…
Added 1 hour ago
JD
Service Designer
J5 Design
Calgary, AB
- Full-time
Communicate findings, design recommendations, and future-state concepts clearly to diverse audiences, including senior leadership.
Added 1 hour ago
R
Senior Full Stack Engineer (Rails & React)
REW.ca
Vancouver, BC
- Full-time
We are looking for a Senior Full Stack Engineer (Rails and React) who blends technical thought-leadership with hands-on development, architecture, and mentorship. This role will help shape…
Added 1 hour ago
R
Lead Automation Engineer
RBC
Toronto, ON
- Full-time
Mentor and guide senior and junior automation engineers toward technical excellence
Added 1 hour ago
B
Mortgage Specialist
BMO
Victoria, BC
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 1 hour ago
KC
Manager / Senior Manager, Restructuring & Turnaround
KPMG Canada
Quebec, QC
- Full-time
As a Manager / Senior Manager, Restructuring & Turnaround, you will apply your professional and technical skills in finance, strategy, financial restructuring, and business operations on a…
Added 1 hour ago
E
Senior iOS Software Engineer
eBay
Toronto, ON
- Full-time
eBay Selling team is looking for a Senior iOS Engineer who is passionate about creating apps that consumers love. This is an amazing opportunity to join a world leader in mobile commerce…
Added 1 hour ago
R
Senior On-Site Service Specialist, Hospitality
Ricoh
Montreal, QC
- Full-time
Compétences informatiques de base avec les applications Microsoft
Added 1 hour ago
NC
Executive Coordinator
Norfolk County
ON · Simcoe, ON
- Full-time
As the Executive Coordinator, you’ll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 1 hour ago
H
AML Product Owner
Hays
Toronto, ON
- $55 CAD / hour
- Contract
We are seeking a highly experienced Senior Business Systems Analyst / Technical Business Analyst with 8+ years of experience in business analysis, systems integration, data analysis, and…
Added 1 hour ago
BH
Executive Director, Data and Analytics
BC Housing
Burnaby, BC
- Full-time
To be considered for this role, applications MUST be submitted online, by clicking on 'Apply' below.
Added 1 hour ago
TO
Engineering Manager
Town of Pelham
Fonthill, ON
- Full-time
Serve as the key point of contact and provide technical review on all utility and private development applications as well as general correspondence with various community stakeholders,…
Added 1 hour ago
AU
Manager, Finance Data Governance, Reporting and Systems
Athabasca University
Athabasca, AB
- $99,567.77 to $142,326.49 USD / year
- Full-time
…flexible, online and accessible learning. With an inclusive Senior Leadership Team dedicated to empowering every team member to contribute, learn and thrive, AU stands poised for an…
Added 1 hour ago
P&
Operations Strategy, Sr Manager/Gestionnaire principal, stratégie des opérations
Pratt & Whitney
Longueuil, QC
- Full-time
Added 1 hour ago
J
Business Development, AI Platform
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Development, AI Platform based in Canada.
Added 1 hour ago
YO
Senior Leadership Trainer White Water
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Senior Leadership Trainer Flat Water facilitates intentional leadership development programs that build participants' self-awareness, resilience, confidence, and technical and…
Added 1 hour ago
YO
Senior Leadership Trainer White Water
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Senior Leadership Trainer White Water facilitates leadership development programs for youth through on-site programming and extended white water canoe trips. The position works with a…
Added 1 hour ago
RB
Senior Director, Technology Infrastructure Operations & Resiliency
Royal Bank of Canada
Toronto, ON
- Full-time
As the Senior Director, Technology Infrastructure Operations & Resiliency, you will lead the shift of Royal Bank of Canada's Technology Operations & Resiliency (TOR) team to a proactive,…
Added 1 hour ago
RB
Lead Automation Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Mentor and guide senior and junior automation engineers toward technical excellence
Added 2 hours ago
BE
Inside Sales Associate
BoldHouse Executive Search
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
There is a clear path from Inside Sales Associate to senior and key account roles. K2 teaches the product, so you don't need to arrive as a fastener expert. And as K2 grows, so do the…
Added 2 hours ago
B
Electrical Drafter
BPA
AB · Greater Edmonton Metropolitan Area
- Full-time
Complete red pen markups from site surveys, photos, and/or instructions from senior electrical engineers.
Added 2 hours ago
FH
Director, Contract Management Office
Fraser Health
Surrey, BC
- Full-time
Reporting to the Executive Director, Corporate Finance, the Director, Contract Management Office provides senior leadership and direction for the development, administration and management…
Added 2 hours ago
BE
Inside Sales Associate
BoldHouse Executive Search
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
There is a clear path from Inside Sales Associate to senior and key account roles. K2 teaches the product, so you don't need to arrive as a fastener expert. And as K2 grows, so do the…

J5 Design

Service Designer

Calgary, AB, Canada

A salary range between $90-100k · Full-time

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Job details

Pay: A salary range between $90-100k
Job type: Full-time
Apply by: Dec 2, 2026
Experience: A minimum of 6 years of professional experience in service design and/or digital product design
Posting language: English
Posted: Nov 2, 2026

Original job description

Hello, we’re J5 Design.

We provide design support to some of Canada’s largest public, private, and government organizations. Over the last decade we’ve built a team of designers, researchers, and strategists driven by our purpose of using design to make the world a kinder, more beautiful place.

What It's Like Working Here

You’ll be part of an organization with a passion for improving the services that we rely upon in our daily lives. Surrounded by creative and friendly co-workers, you will have the opportunity to work on projects that make a difference for people, businesses and communities. We want joining J5 to be one of the best decisions that you make in your entire life!

We're a team of multidisciplinary designers, committed to creating the best work environment possible
A professional workplace with a good work-life balance and lots of learning and growth opportunities
A fun workplace that encourages reflection, experimentation, and knowledge sharing
The ability to influence how things are done and where we are heading
Lots of coffee and the fridge is always stocked with snacks and drinks

Please note this position is based in Calgary, Alberta, with a minimum of three days in the office.

The Opportunity

Do you believe that services should be designed around the people who use and deliver them? Are you energized by complex challenges, curious about how systems work, and motivated to make services simpler, more accessible, and more effective?

At J5 Design, we help organizations tackle complex challenges through human-centred design. We're looking for a Service Designer to join our team, supporting digital service design and delivery within complex government environments.

You'll work alongside multidisciplinary teams to understand user needs, navigate complex systems, and translate insights into practical service improvements. From research and discovery through to prototyping, testing, and implementation, you'll help design services that are accessible, effective, and grounded in real-world needs.

What You’ll Do

Provide leadership, plan, and deliver service design activities across discovery, research, ideation, prototyping, testing, and implementation.
Conduct user research, synthesize findings, and translate insights into actionable recommendations and design solutions.
Develop user stories and acceptance criteria that support the design and delivery of user-centred digital services.
Develop service design artefacts, including journey maps, service blueprints, ecosystem maps, service concepts, and prototypes.
Work collaboratively with multidisciplinary teams, including product owners, UX designers, developers, business analysts, and others, in agile delivery environments.
Translate user needs and service design recommendations into clear, actionable requirements for development teams.
Facilitate workshops, co-design sessions, and stakeholder engagements to build understanding, alignment, and momentum.
Apply systems thinking to consider end-to-end service experiences, including people, processes, policies, and technologies.
Prototype and test designs with users and stakeholders, iterating based on evidence and feedback.
Communicate findings, design recommendations, and future-state concepts clearly to diverse audiences, including senior leadership.
Support the translation of service design recommendations into practical delivery and implementation activities.
Apply accessibility, usability, and inclusive design principles throughout the design process.
Actively leverage AI and emerging technologies to enhance research, synthesis, prototyping, and design delivery, using responsible and appropriate practices.
Contribute to J5's design practice through knowledge sharing, collaboration, and continuous improvement.

What You’ll Bring

A minimum of 6 years of professional experience in service design and/or digital product design
A university degree in service design, UX design, or a closely related field. A master’s degree in a relevant discipline is considered an asset.
Demonstrated experience applying service design approaches to complex service challenges, ideally within digital transformation or digital service delivery environments.
Experience collaborating in multifunctional teams
Proficiency with contemporary design and prototyping tools and methods
Affinity with J5’s values, and a passion for creating products that meet functional, technical, and emotional needs
Strong communication, storytelling, and facilitation skills, with the ability to engage senior stakeholders and communicate design decisions effectively.
Confidence working and making decisions independently, managing competing priorities, and adapting approaches as project needs evolve.
Experience using collaborative design and research tools, along with a willingness to experiment with emerging technologies and AI-enabled workflows.
A collaborative mindset, intellectual curiosity, and a commitment to producing thoughtful, high-quality work.

What We Offer

A salary range between $90-100k
Matching RRSP program
Generous holidays and flexible working hours
We have quarterly business reviews, where we come together as a company, taking time out to learn, reflect, and celebrate
We provide an annual training budget, which can be used for external opportunities from talks and conferences to more bespoke hands-on training
Access to J5 social clubs, and the opportunity to run your own
We support you with a J5 buddy when you join to get you started

Application Instructions

As part of your application, please include a link or PDF of your portfolio of recent work, highlighting your abilities and experience relevant to the role, with specific examples of how you work, think, collaborate, and contribute to great design outcomes. Please note that we are unable to accept any applications without a portfolio.

You can include the link to your portfolio on your resume when you upload it through the LinkedIn platform.

Equal Opportunities and Non-Discrimination

At J5, we are committed to creating a diverse environment. All suitably qualified applicants are encouraged to apply, regardless of age, disability, gender identity, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

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More about this job

Responsibilities

Lead service design activities from discovery and research through prototyping, testing, and implementation, translating user insights into actionable recommendations and delivery requirements. Collaborate with multidisciplinary teams and stakeholders to design accessible, effective digital services, communicate future-state concepts, and support implementation.

Requirements

Requires at least six years of professional experience in service design and/or digital product design, a university degree in service design, UX design, or a closely related field, and experience addressing complex service challenges. Candidates should be skilled in research, prototyping, facilitation, stakeholder communication, multidisciplinary collaboration, and contemporary design tools; a relevant master’s degree is an asset.

Skills

Service Design
Digital Product Design
User Research
Research Synthesis
Prototyping
Usability Testing
Journey Mapping
Service Blueprinting
Systems Thinking
Workshop Facilitation
Agile Collaboration
Accessibility
Inclusive Design
Stakeholder Engagement
User Stories
AI-Enabled Workflows

Benefits

Matching RRSP Program
Generous Holidays
Flexible Working Hours
Annual Training Budget
Social Clubs
J5 Buddy Program

Visa sponsorship

Not detected in the job text

Keywords

Human-Centred Design
Service Design
Digital Service Delivery
Digital Transformation
User Research
Discovery
Ideation
Prototyping
User Testing
Journey Maps
Service Blueprints
Ecosystem Maps
Service Concepts
User Stories
Acceptance Criteria
Systems Thinking
Agile Delivery
Co-Design
Accessibility
Usability
Inclusive Design
Stakeholder Engagement
Multidisciplinary Teams
Artificial Intelligence
Emerging Technologies
Government Environments

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