Company Description JACK & JONES is a Denmark-founded jeanswear brand established in 1990 that has grown into the largest business unit within the BESTSELLER A/S group. With close to a thousand stores, it is one of the leading menswear retailers in Europe, offering strong opportunities for retail careers and growth. While jeans and jeanswear remain at the core of the brand, the product range also includes tailoring, urban sportswear, footwear, and accessories. JACK & JONES delivers several collections throughout the year, creating fashion for a variety of occasions and style preferences. The brand focuses on serving the fashion needs of young men through trend-led, high-quality apparel and a dynamic in-store experience.
Role Description The Retail Team Lead is a part-time, on-site role based in Winnipeg, MB, responsible for supporting the Store Manager in daily store operations and team leadership. This role includes supervising and coaching team members, organizing daily tasks, and ensuring store standards, merchandising, and visual presentation are consistently maintained. The Retail Team Lead actively engages with customers on the sales floor, drives sales through world-class service, and supports initiatives that enhance overall customer experience. Responsibilities also include assisting with opening and closing procedures, monitoring inventory and stock levels, and contributing to loss prevention practices. The role requires a hands-on leader who can foster a positive team culture, communicate clearly, and help deliver a brand-consistent, welcoming retail environment.
Qualifications
- Candidates should possess strong Communication skills, including clear verbal communication, active listening, and the ability to provide constructive feedback to team members.
- Candidates should possess Operations Management and Store Management skills to support daily scheduling, inventory handling, visual merchandising, and adherence to company procedures.
- Candidates should possess Customer Service and Customer Experience skills to create welcoming interactions, handle inquiries and concerns, and ensure a high-quality in-store experience.
- Previous experience in retail or team leadership, preferably in fashion or apparel, is highly beneficial.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed in a retail environment.
- Strong problem-solving skills, reliability, and the ability to work in a fast-paced, sales-focused setting.
- Basic proficiency with point-of-sale systems and standard retail technology; additional training will be provided.
