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Added 12 mins ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, QA Services, you will have a unique opportunity to lead, manage and coach the Salesforce QA Services team to deliver world class experiences to our team…
Added 12 mins ago
S
District Asset Protection Manager
sephora.com
Remote, Canada
- Full-time
- Remote
Ready for a career glow-up? As a District Asset Protection Manager, you’ll implement strategies to reduce shrink through operational effectiveness. The work you do will directly impact the…
Added 12 mins ago
UO
Administrative Clerk
University of British Columbia
Vancouver, BC · UBCV | UBC Bookstore / NCE (BOOK)
- $4,442 to $4,877 CAD / month
- Full-time
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Added 12 mins ago
I
Territory Account Manager V
Insight
Montreal, QC
- Full-time
Added 27 mins ago
BH
Non-Profit Portfolio Manager
BC Housing
Burnaby, BC
- Full-time
To be considered for this role, applications MUST be submitted online, by clicking on 'Apply' below.
Added 27 mins ago
WI
HSE Site Representative
WSP in Canada
MB · Manitoba, Canada
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 42 mins ago
BW
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 42 mins ago
S
Sr. Staff Technical Program Manager - Ads (Canada )
Shopify
Canada
- Full-time
Added 42 mins ago
RB
Evergreen Client/Banking Advisor
Royal Bank of Canada
Cochrane, AB
- Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Added 56 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Added 56 mins ago
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Employment Specialist
ISSofBC - Immigrant Services Society of BC
BC · British Columbia, Canada
- Full-time
Reporting to the WorkBC Senior Manager and Associate Program Director – WorkBC Kamloops, assists eligible job seekers who are employed or underemployed, to achieve labour market attachment…
Added 56 mins ago
SQ
Partenaire, Développement des Affaires
Sunlife Québec
Quebec, QC
- Full-time
Added 57 mins ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
Acts as lead developer and technical design authority for applications in scope, setting coding standards, design patterns, branching strategy, and definition of done for internal and…
Added 57 mins ago
CS
Manager, Strategic Initiatives - Energy Systems Standards (Petroleum & Natural Gas / Nuclear)
Canadian Standards Association
Calgary, AB
- $116,230 to $152,555 CAD / year
- Full-time
CSA Group has an immediate opportunity for a Manager, Strategic Initiatives (SIM) – Energy Systems Standards. Reporting to the Director, Energy Systems Standards, the SIM advances strategic…
Added 57 mins ago
CS
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
- Full-time
…complex end-user issues across hardware, operating systems, applications, and peripherals before engaging Tier 3, network, security, or vendor…
Added 1 hour ago
Automation Project Manager
Spartan Controls Ltd.
Burnaby, BC
We are hiring an Automation Project Manager based at our Burnaby Automation Centre to lead the delivery of our full automation project scope, with a strong focus on Process and Safety…
Added 1 hour ago
B
AI Process re-engineer, Capital Markets Product Control
BMO
Toronto, ON · FCP
- Full-time
Develops ML applications, implements algorithms, and builds tools to apply ML frameworks in production-like workflows that support business processes.
Added 1 hour ago
PH
Data Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Integrations Architecture, the Data Lead is responsible for facilitating the end-to-end data migration process for Workday implementations for the BC Health…
Added 1 hour ago
A
Service Delivery Manager
Avanade
Toronto, ON
- Full-time
We are seeking an experienced Service Delivery Manager (SDM) to lead the delivery of 24x7 Managed Application Support Services for a large Banking client. The successful candidate will be…
Added 1 hour ago
B
Cleaner
BGIS
Barrhead, AB
- Part-time
Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks…
Added 1 hour ago
A
Consultant(e) en intégration (Bilingue) - Integration Consultant (Bilingual)
ADP
Toronto, ON · Etobicoke, ON
- $75,200 to $125,200 CAD / year
- Other
Soutenir la conception et la mise en œuvre d’intégrations liées à la paie entre les solutions ADP et des applications tierces.
Added 1 hour ago
A
Consultant(e) en intégration (Bilingue) - Integration Consultant (Bilingual)
ADP
Montreal, QC
- $75,200 to $125,200 CAD / year
- Other
Soutenir la conception et la mise en œuvre d’intégrations liées à la paie entre les solutions ADP et des applications tierces.
Added 1 hour ago
Fleet Technician - Heavy Duty Mechanic
destinationone Consulting
AB · Western Alberta (Jasper), Alberta
Reporting to the Town Manager, the Fleet Technician will take day-to-day ownership of the Municipality’s fleet maintenance function and directly supervise one licensed light-duty mechanic.
Added 1 hour ago
RB
Senior Manager, Operational Risk / IT Risk and Compliance
Royal Bank of Canada
Toronto, ON
- Full-time
Senior Manager Operational Risk / IT Risk and Compliance is responsible for supporting the management of Operational Risk and Technology / Cyber Risk supporting the broader Payments…
Added 1 hour ago
UH
Financial Analyst II
University Health Network
Toronto, ON
- Full-time
All applications must be submitted before the posting close date.

JAGGAER

Account Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
Posting language: English
Posted: Oct 27, 2026

Original job description

Jaggaer provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

The ideal candidate has experience in SaaS account management or customer-facing sales, strong organizational and relationship-building skills, and a proactive approach to growing existing business. Familiarity with Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement, or supply chain technology is valuable. This individual will work with customer stakeholders and internal teams to help customers realize value from their Jaggaer investment.

Responsibilities:

Manage a portfolio of approximately 25–35 customer accounts, maintaining consistent engagement, account coverage, and timely follow-through.
Identify and pursue upsell, cross-sell, and expansion opportunities within assigned accounts, while supporting retention and renewal goals.
Develop practical account plans and prioritize customer outreach based on renewal timing, account health, growth potential, and business needs.
Build relationships with customer contacts, including procurement, supply chain, finance, IT, and business leaders, escalating to executive stakeholders as appropriate.
Conduct regular customer check-ins, business reviews, and value discussions to understand priorities, address concerns, and identify opportunities.
Identify opportunities to increase adoption and expand customer use of Jaggaer solutions.
Maintain accurate customer contact information, stakeholder maps, and account activity records.
Partner with Customer Success, Support, Solution Engineering, Product, and other internal teams to address customer needs and support positive outcomes.
Coordinate customer issues and escalations with the appropriate internal teams, keeping customers informed and following through on commitments.
Support renewal discussions, commercial negotiations, and expansion opportunities to retain and grow recurring revenue.
Learn customers’ procurement and operational priorities to identify relevant solutions and opportunities for improvement.
Maintain account plans, renewal forecasts, opportunities, and customer activity in Salesforce and other internal tools.
Participate in customer meetings, relevant events, and industry activities as needed to strengthen relationships.
Identify customers who may be interested in references, case studies, and other customer advocacy initiatives.

What You Bring:

5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
Experience with S2P, P2P, procurement technology, supply chain technology, or adjacent enterprise applications is preferred.
Experience working with manufacturing customers or familiarity with manufacturing procurement and supply chain processes is a plus.
Demonstrated ability to manage and grow a portfolio of customer accounts through relationship management, renewals, upselling, and cross-selling.
Experience managing multiple customer accounts and balancing competing priorities, timelines, and commercial opportunities.
Ability to build credibility with customer stakeholders at different levels, from day-to-day users to business decision-makers.
Business acumen and the ability to communicate the value of SaaS solutions in terms of customer needs and outcomes.
Experience supporting renewals, expansion opportunities, and customer negotiations.
Strong communication, presentation, customer service, and relationship management skills.
Comfort working with customer data, account health indicators, and pipeline reports to prioritize activity.
Experience using Salesforce or a similar CRM to manage account activity, opportunities, and forecasts.
Comfortable balancing proactive customer engagement, account growth, and cross-functional collaboration across a portfolio of accounts.
Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.

Preferred Qualifications

Experience with procurement, sourcing, supplier management, or spend management technologies.
Experience supporting enterprise or multi-location manufacturing customers.
Familiarity with customer business reviews, value realization, and account planning practices.
Experience working within matrixed organizations and coordinating cross-functional teams to deliver customer outcomes.

EEO:

Jaggaer is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

Jaggaer is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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More about this job

Responsibilities

Manage a portfolio of 25–35 customer accounts, building stakeholder relationships, supporting renewals, and identifying opportunities to grow recurring revenue through upselling and cross-selling. Coordinate with internal teams to address customer needs, improve adoption and value realization, maintain account plans and forecasts, and support customer advocacy.

Requirements

Requires 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role, with demonstrated ability to manage and grow customer accounts. Strong communication, relationship-building, commercial, and organizational skills are expected; procurement or supply chain technology experience and a bachelor's degree in a related discipline are preferred.

Skills

SaaS Account Management
Account Planning
Renewal Management
Upselling
Cross-Selling
Customer Success
Stakeholder Management
Customer Business Reviews
Value Realization
Procurement
Supply Chain
Salesforce
Commercial Negotiation
Pipeline Forecasting
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Software
Account Management
Customer Success
Source-to-Pay
Procure-to-Pay
Procurement
Supply Chain
Supplier Collaboration
Supplier Management
Spend Management
Salesforce
Account Planning
Renewals
Upselling
Cross-Selling
Customer Retention
Commercial Negotiations
Customer Business Reviews
Value Realization
Account Health
Pipeline Forecasting
Stakeholder Management
Customer Advocacy
Manufacturing
Cross-Functional Collaboration

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