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Added 7 mins ago
Engineering Manager, Terminal Enterprise Features
Stripe
Toronto, ON
…business logic that powers all of this. As a software engineering manager at Stripe, you’ll lead teams that build and expand APIs, services, and experiences. You’ll also work with partners…
Added 7 mins ago
Senior Manager, Managed Asset Program (12 month contract)
Scotiabank
Toronto, ON
Currently registered as a Supervising Portfolio Manager, Supervision of Managed Accounts.
Added 7 mins ago
MaAnalytics, GWM -nager, CWM
Scotiabank
Toronto, ON
The Manager, Analytics is responsible for leading a high-performing team of analytics professionals to deliver actionable insights that drive business strategy and performance across…
Added 7 mins ago
QP
Property Accountant
QuadReal Property Group
Toronto, ON
- Full-time
Reporting directly to the Accounting Manager, the Property Accountant is responsible for adding value to QuadReal by providing meaningful financial information that is professional,…
Added 7 mins ago
DD
Procurement Specialist
DRPS- Durham Regional Police Service
Whitby, ON
- Contract
Reporting to the Purchasing Manager this role involves collaborating with internal departments to identify procurement needs, supporting strategic sourcing initiatives, and recommending…
Added 7 mins ago
HR
Food Store Manager
Hughes Recruitment & Strategy Collective
Moosomin, SK
- Full-time
As the Food Store Manager, you'll step into an established operation with a strong team and a positive workplace culture worth preserving. You'll lead five department managers, support…
Added 7 mins ago
B
Corporate Recruiter-Banking/Insurance
BeachHead
ON · Ontario, Canada
- $17.6 to $36.43 CAD / hour
- Contract
Added 7 mins ago
VI
Project Manager
Veriday Inc
Mississauga, ON
- $70 to $90 CAD / hour
- Contract
We are seeking a highly experienced IMA Project Manager for an exciting 6-month hybrid (3/2) contract opportunity (with potential for extension) for a major banking client in Mississauga.…
Added 22 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
…service level agreements are met and quality is maintained. As a manager of people, this person has to be an effective leader and team builder to help foster healthy culture and staff…
Added 22 mins ago
GT
Specialist, Supplier Relationship Management
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Supplier Relationship Management (SRM), this position is responsible for day-to-day monitoring, compliance, and analytical activities that strengthen supplier…
Added 22 mins ago
SC
Financial Advisor - Fort Saskatchenwan
Servus Credit Union
Fort Saskatchewan, AB
- Full-time
Reporting to the Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized…
Added 22 mins ago
EM
Management Trainee
Enterprise Mobility
Bridgewater, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 22 mins ago
S
Program Manager - Capital Markets (FSI)
Sia
Toronto, ON
- Full-time
Sia Partners is seeking a high-performing Program Manager - Capital Markets Transformation to support complex regulatory and strategic transformation initiatives within the Financial…
Added 37 mins ago
S
Program Manager - Capital Markets (FSI)
Sia
Toronto, ON
- Full-time
Sia Partners is seeking a high-performing Program Manager - Capital Markets Transformation to support complex regulatory and strategic transformation initiatives within the Financial…
Added 37 mins ago
EB
Manager, Third Party Risk
EQ Bank
Toronto, ON
- Full-time
The Manager, Third Party Risk supports the development and ongoing execution of a strong operational risk management program across Equitable Bank and provides independent oversight and…
Added 37 mins ago
E
Guest Relations Lead (Full-Time) - Eataly Yorkville
Eataly
Toronto, ON
- $21 to $23 CAD / hour
- Full-time
…Cashiers to promote their development. Reports to the Front End…
Added 37 mins ago
Head of Discount Operations – West / Director, Operational Support – West
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
Provide coaching, support, and development for District Operators & BD Manager(s).
Added 37 mins ago
T
AML Financial Crime Risk Investigator II - Ministerial Directives and Sanctions
TD
Toronto, ON
- Full-time
Added 37 mins ago
T
Associate, Commercial National Accounts
TD
Toronto, ON
- Full-time
Credit underwriting for a portfolio of a designated Relationship Manager.
Added 37 mins ago
T
Personal Banking Associate Trainee
TD
Whitby, ON
- Full-time
Added 37 mins ago
L
Responsable principal(e), Opérations & Intégration des TI // IT Operations & Integration Lead
LiveBarn
Montreal, QC
- Full-time
…redundant applications, and track synergy cost savings with Finance and the…
Added 37 mins ago
D
Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function…
Added 37 mins ago
GO
Manager Third Party Funding and Reporting
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Director, Finance, the Manager Third-Party Funding and Reporting (Manager) is responsible for the accounting of third-party project expenditures and revenues, the…
Added 52 mins ago
VI
Project Manager - IMA
Veriday Inc.
Mississauga, ON
- Contract
We are seeking a highly experienced IMA Project Manager for an exciting 6-month hybrid (3/2) contract opportunity (with potential for extension) for a major banking client in Mississauga.…
Added 52 mins ago
B
Vice President, ETF Algo Engineer
BMO
Toronto, ON · FCP
- Full-time
Post-secondary degree in Engineering, Computer Science, Mathematics, Statistics, Physics, Finance, or a related field, or an equivalent combination of education and experience.

JAGGAER

Account Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
Posting language: English
Posted: Oct 27, 2026

Original job description

Jaggaer provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

The ideal candidate has experience in SaaS account management or customer-facing sales, strong organizational and relationship-building skills, and a proactive approach to growing existing business. Familiarity with Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement, or supply chain technology is valuable. This individual will work with customer stakeholders and internal teams to help customers realize value from their Jaggaer investment.

Responsibilities:

Manage a portfolio of approximately 25–35 customer accounts, maintaining consistent engagement, account coverage, and timely follow-through.
Identify and pursue upsell, cross-sell, and expansion opportunities within assigned accounts, while supporting retention and renewal goals.
Develop practical account plans and prioritize customer outreach based on renewal timing, account health, growth potential, and business needs.
Build relationships with customer contacts, including procurement, supply chain, finance, IT, and business leaders, escalating to executive stakeholders as appropriate.
Conduct regular customer check-ins, business reviews, and value discussions to understand priorities, address concerns, and identify opportunities.
Identify opportunities to increase adoption and expand customer use of Jaggaer solutions.
Maintain accurate customer contact information, stakeholder maps, and account activity records.
Partner with Customer Success, Support, Solution Engineering, Product, and other internal teams to address customer needs and support positive outcomes.
Coordinate customer issues and escalations with the appropriate internal teams, keeping customers informed and following through on commitments.
Support renewal discussions, commercial negotiations, and expansion opportunities to retain and grow recurring revenue.
Learn customers’ procurement and operational priorities to identify relevant solutions and opportunities for improvement.
Maintain account plans, renewal forecasts, opportunities, and customer activity in Salesforce and other internal tools.
Participate in customer meetings, relevant events, and industry activities as needed to strengthen relationships.
Identify customers who may be interested in references, case studies, and other customer advocacy initiatives.

What You Bring:

5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
Experience with S2P, P2P, procurement technology, supply chain technology, or adjacent enterprise applications is preferred.
Experience working with manufacturing customers or familiarity with manufacturing procurement and supply chain processes is a plus.
Demonstrated ability to manage and grow a portfolio of customer accounts through relationship management, renewals, upselling, and cross-selling.
Experience managing multiple customer accounts and balancing competing priorities, timelines, and commercial opportunities.
Ability to build credibility with customer stakeholders at different levels, from day-to-day users to business decision-makers.
Business acumen and the ability to communicate the value of SaaS solutions in terms of customer needs and outcomes.
Experience supporting renewals, expansion opportunities, and customer negotiations.
Strong communication, presentation, customer service, and relationship management skills.
Comfort working with customer data, account health indicators, and pipeline reports to prioritize activity.
Experience using Salesforce or a similar CRM to manage account activity, opportunities, and forecasts.
Comfortable balancing proactive customer engagement, account growth, and cross-functional collaboration across a portfolio of accounts.
Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.

Preferred Qualifications

Experience with procurement, sourcing, supplier management, or spend management technologies.
Experience supporting enterprise or multi-location manufacturing customers.
Familiarity with customer business reviews, value realization, and account planning practices.
Experience working within matrixed organizations and coordinating cross-functional teams to deliver customer outcomes.

EEO:

Jaggaer is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

Jaggaer is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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More about this job

Responsibilities

Manage a portfolio of 25–35 customer accounts, building stakeholder relationships, supporting renewals, and identifying opportunities to grow recurring revenue through upselling and cross-selling. Coordinate with internal teams to address customer needs, improve adoption and value realization, maintain account plans and forecasts, and support customer advocacy.

Requirements

Requires 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role, with demonstrated ability to manage and grow customer accounts. Strong communication, relationship-building, commercial, and organizational skills are expected; procurement or supply chain technology experience and a bachelor's degree in a related discipline are preferred.

Skills

SaaS Account Management
Account Planning
Renewal Management
Upselling
Cross-Selling
Customer Success
Stakeholder Management
Customer Business Reviews
Value Realization
Procurement
Supply Chain
Salesforce
Commercial Negotiation
Pipeline Forecasting
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Software
Account Management
Customer Success
Source-to-Pay
Procure-to-Pay
Procurement
Supply Chain
Supplier Collaboration
Supplier Management
Spend Management
Salesforce
Account Planning
Renewals
Upselling
Cross-Selling
Customer Retention
Commercial Negotiations
Customer Business Reviews
Value Realization
Account Health
Pipeline Forecasting
Stakeholder Management
Customer Advocacy
Manufacturing
Cross-Functional Collaboration

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