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Added 3 mins ago
Buyer and Materials Specialist
Metergy Solutions
Ottawa, ON
Support production-order and sales-order picking when needed, following established warehouse priorities and processes.
Added 3 mins ago
PV
Keyholder
Pet Valu
Richmond Hill, ON
- Part-time
Placing small items (under 10 lbs) including pet supplies, household items, etc. into stock in the sales area of the store
Added 3 mins ago
RG
Design Studio Manage
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Ottawa, ON · Nepean, Ontario
- Full-time
eQ Homes is looking for a Design Studio Manager leads the Design Studio team, ensuring an exceptional customer experience while driving operational excellence and profitability. This role…
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Planner, Demand Planning
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Toronto, ON
- Full-time
Silk & Snow is seeking an analytical Planner, Demand Planning to join our Demand Planning team reporting to the Manager, Demand Planning. In this role, you will be responsible for owning…
Added 3 mins ago
M
Senior Manager, Marketing, Canada & LATAM
Magnite
Toronto, ON · Canada - Toronto
- Full-time
As Marketing Manager, Canada & LATAM, you will be a key marketing partner to Magnite’s growing commercial teams across Canada and Latin America. Reporting to the VP, International…
Added 3 mins ago
WG
General Manager - Farm
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Victoria, BC
- Full-time
The General Manager is responsible for the overall performance of Farm to Garden Organics. This role leads the business by balancing financial performance, operational excellence, business…
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TD
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- Part-time
…competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at…
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TD
Whitby, ON
- Full-time
…role, you will provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on diverse assignments. You may also correspond with clients and other…
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Personal Banking Associate
TD
Sault Ste. Marie, ON
- Full-time
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
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Customer Experience Associate
TD
Renfrew, ON
- Part-time
…competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at…
Added 3 mins ago
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Business Banking Associate
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- Full-time
…moving up to become an Analyst on a team with a Relationship Manager or as a standalone Account Manager. Your future career path in TD Commercial Banking can include a variety of…
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Member Experience Supervisor
Movati
Windsor, ON
- Full-time
Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team…
Added 3 mins ago
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Manager, Tax Management, Investment Products
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As Tax Management, Investment Products Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations…
Added 3 mins ago
Future Field Leader Trainee
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Airdrie, AB · Edmonton, AB · Lethbridge, AB · AB · Red Deer County, AB
Support sales activities, customer relationship management, and lead follow-up
Added 3 mins ago
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Strategic Partnerships Manager Co-op
CIBC
Toronto, ON
- Full-time
…offerings and create better experiences for our clients. As a Manager, Cards Partnerships, you'll support the development and execution of partnership strategies that drive client…
Added 18 mins ago
Assistant Manager - Guelph / Waterloo / Owen Sound Area (Future Opportunities)
Scotiabank
Hamilton, ON
As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
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PDI Technician
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Corner Brook, NL
- Full-time
…industries for generations. Our Corner Brook dealership provides sales, parts and service support to customers throughout Western Newfoundland and…
Added 18 mins ago
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Business Development Associate
Manulife
Montreal, QC
- Full-time
…alongside a District Vice President and a Business Development Manager. Your mission? Help drive sales growth and build strong advisor…
Added 18 mins ago
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Technical Solutions Manager (Network Solutions Architect)
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Regina, SK
- Full-time
The Technical Solutions Manager (Network Solutions Architect) is responsible for designing, validating, implementing, and transitioning network technologies and services from project…
Added 18 mins ago
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Sales Manager (Calgary South)
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Calgary, AB
- Full-time
As a Sales Manager, you will play a key role in driving the success of our sales department. Reporting to the Director of Sales, you will lead your team in delivering exceptional customer…
Added 18 mins ago
Manager - Master Planning & Logistics (Automotive)
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Demand validation/ sales forecast reviewed monthly with Sales and Customer Service
Added 18 mins ago
WM
Regional Training Manager - Alberta
Wow! Mobile Boutique
AB · Calgary, AB
- Full-time
This field-based role reports into the National Training Manager and works closely with District Leaders, Store Managers and Talent Acquisition to deliver consistent hiring and onboarding…
Added 18 mins ago
WM
Responsable régional de la formation - Quebec
Wow! Mobile Boutique
Montreal, QC
- Full-time
Added 18 mins ago
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Account Coordinator
CarltonOne
Markham, ON
- Full-time
…people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and…
Added 18 mins ago
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Sales Manager (Calgary South)
Trail Appliances AB/SK
Calgary, AB
- Full-time
As a Sales Manager, you will play a key role in driving the success of our sales department. Reporting to the Director of Sales, you will lead your team in delivering exceptional customer…

JAGGAER

Account Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
Posting language: English
Posted: Oct 27, 2026

Original job description

Jaggaer provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

The ideal candidate has experience in SaaS account management or customer-facing sales, strong organizational and relationship-building skills, and a proactive approach to growing existing business. Familiarity with Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement, or supply chain technology is valuable. This individual will work with customer stakeholders and internal teams to help customers realize value from their Jaggaer investment.

Responsibilities:

Manage a portfolio of approximately 25–35 customer accounts, maintaining consistent engagement, account coverage, and timely follow-through.
Identify and pursue upsell, cross-sell, and expansion opportunities within assigned accounts, while supporting retention and renewal goals.
Develop practical account plans and prioritize customer outreach based on renewal timing, account health, growth potential, and business needs.
Build relationships with customer contacts, including procurement, supply chain, finance, IT, and business leaders, escalating to executive stakeholders as appropriate.
Conduct regular customer check-ins, business reviews, and value discussions to understand priorities, address concerns, and identify opportunities.
Identify opportunities to increase adoption and expand customer use of Jaggaer solutions.
Maintain accurate customer contact information, stakeholder maps, and account activity records.
Partner with Customer Success, Support, Solution Engineering, Product, and other internal teams to address customer needs and support positive outcomes.
Coordinate customer issues and escalations with the appropriate internal teams, keeping customers informed and following through on commitments.
Support renewal discussions, commercial negotiations, and expansion opportunities to retain and grow recurring revenue.
Learn customers’ procurement and operational priorities to identify relevant solutions and opportunities for improvement.
Maintain account plans, renewal forecasts, opportunities, and customer activity in Salesforce and other internal tools.
Participate in customer meetings, relevant events, and industry activities as needed to strengthen relationships.
Identify customers who may be interested in references, case studies, and other customer advocacy initiatives.

What You Bring:

5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
Experience with S2P, P2P, procurement technology, supply chain technology, or adjacent enterprise applications is preferred.
Experience working with manufacturing customers or familiarity with manufacturing procurement and supply chain processes is a plus.
Demonstrated ability to manage and grow a portfolio of customer accounts through relationship management, renewals, upselling, and cross-selling.
Experience managing multiple customer accounts and balancing competing priorities, timelines, and commercial opportunities.
Ability to build credibility with customer stakeholders at different levels, from day-to-day users to business decision-makers.
Business acumen and the ability to communicate the value of SaaS solutions in terms of customer needs and outcomes.
Experience supporting renewals, expansion opportunities, and customer negotiations.
Strong communication, presentation, customer service, and relationship management skills.
Comfort working with customer data, account health indicators, and pipeline reports to prioritize activity.
Experience using Salesforce or a similar CRM to manage account activity, opportunities, and forecasts.
Comfortable balancing proactive customer engagement, account growth, and cross-functional collaboration across a portfolio of accounts.
Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.

Preferred Qualifications

Experience with procurement, sourcing, supplier management, or spend management technologies.
Experience supporting enterprise or multi-location manufacturing customers.
Familiarity with customer business reviews, value realization, and account planning practices.
Experience working within matrixed organizations and coordinating cross-functional teams to deliver customer outcomes.

EEO:

Jaggaer is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

Jaggaer is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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More about this job

Responsibilities

Manage a portfolio of 25–35 customer accounts, building stakeholder relationships, supporting renewals, and identifying opportunities to grow recurring revenue through upselling and cross-selling. Coordinate with internal teams to address customer needs, improve adoption and value realization, maintain account plans and forecasts, and support customer advocacy.

Requirements

Requires 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role, with demonstrated ability to manage and grow customer accounts. Strong communication, relationship-building, commercial, and organizational skills are expected; procurement or supply chain technology experience and a bachelor's degree in a related discipline are preferred.

Skills

SaaS Account Management
Account Planning
Renewal Management
Upselling
Cross-Selling
Customer Success
Stakeholder Management
Customer Business Reviews
Value Realization
Procurement
Supply Chain
Salesforce
Commercial Negotiation
Pipeline Forecasting
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Software
Account Management
Customer Success
Source-to-Pay
Procure-to-Pay
Procurement
Supply Chain
Supplier Collaboration
Supplier Management
Spend Management
Salesforce
Account Planning
Renewals
Upselling
Cross-Selling
Customer Retention
Commercial Negotiations
Customer Business Reviews
Value Realization
Account Health
Pipeline Forecasting
Stakeholder Management
Customer Advocacy
Manufacturing
Cross-Functional Collaboration

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