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Added 43 mins ago
Group Account Director
Superside
Toronto, ON
Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a…
Added 3 hours ago
BC
Director of People & Culture
Bulk Carriers (P.E.I.) Limited
Clyde River, PE
- Full-time
…workforce planning. They will act as a strategic advisor to the executive team, ensuring that company practices across Bulk Carriers, Jack’s Truck wash, and Kelcold align with the company’s…
Added 3 hours ago
M
Manager, Global Data Governance
Manulife
Toronto, ON
- Full-time
Prepare and deliver executive-ready updates for senior leadership on governance adoption, gaps, and recommendations
Added 4 hours ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
…Success programs that drive Client adoption, value realization, retention, renewals, and growth across OpenText’s Cloud…
Added 4 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
Added 4 hours ago
CS
Bilingual Communications and Marketing Coordinator
Conseil scolaire FrancoSud
Calgary, AB
- Full-time
Advise the Executive Director and leadership team on communication strategies, institutional positioning, target audiences, key messaging, and reputational risks.
Added 4 hours ago
RT
Principal Adviser Remuneration - Incentive Design
Rio Tinto
Montreal, QC
- Full-time
Lead the design and governance of short-term, long-term, retention, achievement and engagement award programs.
Added 4 hours ago
T
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
- Full-time
Added 8 hours ago
A
Service Delivery Manager
Avanade
Toronto, ON
- Full-time
Excellent stakeholder management and executive communication skills.
Added 9 hours ago
J
Account Manager
JAGGAER
Canada
- Full-time
Identify and pursue upsell, cross-sell, and expansion opportunities within assigned accounts, while supporting retention and renewal goals.
Added 9 hours ago
A
Senior Product Manager, Interoperability
Autodesk
Toronto, ON
- Full-time
…challenge. Whether you’re delivering a compelling pitch to a senior executive, drawing fresh insights from analytics data, resolving a customer issue, or collaborating with a development…
Added 9 hours ago
A
Senior Product Manager, Interoperability
Autodesk
Toronto, ON
- Full-time
…challenge. Whether you’re delivering a compelling pitch to a senior executive, drawing fresh insights from analytics data, resolving a customer issue, or collaborating with a development…
Added 9 hours ago
N(
Director, Employee and Labour Relations
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Director serves as a trusted advisor to executive and senior leaders, helping navigate complex workplace matters and translating institutional priorities into practical action that…
Added 9 hours ago
TH
Senior Account Executive (3PL)
The Headhunters Recruitment
Vancouver, BC
- Full-time
We’re looking for a Senior Account Executive in the third-party logistics (3PL) and supply chain industry, based in the Greater Vancouver Area. This is an exciting opportunity for an…
Added 9 hours ago
A
Director, Compensation and Benefits
AgeCare
Calgary, AB
- Full-time
…and pension programs support the attraction, engagement, and retention of…
Added 10 hours ago
N(
Director, Organizational Development Services
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…the employee experience. As a trusted advisor to senior and executive leaders, the Director will shape strategies related to culture, leadership, learning, talent, and organizational change…
Added 10 hours ago
O|
Human Resources Director
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
- $130,000 to $150,000 CAD / year
- Full-time
Lead employee engagement, retention and talent management initiatives that strengthen organizational performance.
Added 10 hours ago
A
Director, Compensation and Benefits
AgeCare
Calgary, AB
- Full-time
…and pension programs support the attraction, engagement, and retention of…
Added 10 hours ago
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
Added 10 hours ago
UO
Director, Strategic Planning & Operations
University of British Columbia
Vancouver, BC · UBCV | Gordon B. Shrum Building (SHRM)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The incumbent requires a high degree of independent, executive decision-making, an ability to assess and implement work required to achieve objectives, strong organizational skills,…
Added 11 hours ago
TU
Director, Strategic Planning & Operations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The incumbent requires a high degree of independent, executive decision-making, an ability to assess and implement work required to achieve objectives, strong organizational skills,…
Added 11 hours ago
SI
AI Product Owner
Supra ITS
Mississauga, ON
- Full-time
Clear written communication: stories, ADR input, release notes and executive updates that stand on their own
Added 11 hours ago
T
Senior Quality Control Analyst (5511)
TD
Markham, ON · Toronto, ON
- Full-time
…providing metric and feedback for FIU senior management and the executive. The Senior QC Analyst will report to the Group Manager, STR Quality…
Added 11 hours ago
M
Director, Marketing & Growth
Minga
Kelowna, BC
- Full-time
Turn company revenue goals into a marketing plan where every role has clear, measurable targets tied to pipeline, conversion, retention, or brand reach
Added 11 hours ago
M
Bilingual Administrative Assistant
Medavie
Moncton, NB · NB · Montreal, QC · MBC NB Head Office Moncton
- Full-time
Experience as an Executive Assistant or supporting senior leaders in a fast-paced environment is considered a strong asset.

JAGGAER

Account Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
Posting language: English
Posted: Oct 27, 2026

Original job description

Jaggaer provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

The ideal candidate has experience in SaaS account management or customer-facing sales, strong organizational and relationship-building skills, and a proactive approach to growing existing business. Familiarity with Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement, or supply chain technology is valuable. This individual will work with customer stakeholders and internal teams to help customers realize value from their Jaggaer investment.

Responsibilities:

Manage a portfolio of approximately 25–35 customer accounts, maintaining consistent engagement, account coverage, and timely follow-through.
Identify and pursue upsell, cross-sell, and expansion opportunities within assigned accounts, while supporting retention and renewal goals.
Develop practical account plans and prioritize customer outreach based on renewal timing, account health, growth potential, and business needs.
Build relationships with customer contacts, including procurement, supply chain, finance, IT, and business leaders, escalating to executive stakeholders as appropriate.
Conduct regular customer check-ins, business reviews, and value discussions to understand priorities, address concerns, and identify opportunities.
Identify opportunities to increase adoption and expand customer use of Jaggaer solutions.
Maintain accurate customer contact information, stakeholder maps, and account activity records.
Partner with Customer Success, Support, Solution Engineering, Product, and other internal teams to address customer needs and support positive outcomes.
Coordinate customer issues and escalations with the appropriate internal teams, keeping customers informed and following through on commitments.
Support renewal discussions, commercial negotiations, and expansion opportunities to retain and grow recurring revenue.
Learn customers’ procurement and operational priorities to identify relevant solutions and opportunities for improvement.
Maintain account plans, renewal forecasts, opportunities, and customer activity in Salesforce and other internal tools.
Participate in customer meetings, relevant events, and industry activities as needed to strengthen relationships.
Identify customers who may be interested in references, case studies, and other customer advocacy initiatives.

What You Bring:

5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
Experience with S2P, P2P, procurement technology, supply chain technology, or adjacent enterprise applications is preferred.
Experience working with manufacturing customers or familiarity with manufacturing procurement and supply chain processes is a plus.
Demonstrated ability to manage and grow a portfolio of customer accounts through relationship management, renewals, upselling, and cross-selling.
Experience managing multiple customer accounts and balancing competing priorities, timelines, and commercial opportunities.
Ability to build credibility with customer stakeholders at different levels, from day-to-day users to business decision-makers.
Business acumen and the ability to communicate the value of SaaS solutions in terms of customer needs and outcomes.
Experience supporting renewals, expansion opportunities, and customer negotiations.
Strong communication, presentation, customer service, and relationship management skills.
Comfort working with customer data, account health indicators, and pipeline reports to prioritize activity.
Experience using Salesforce or a similar CRM to manage account activity, opportunities, and forecasts.
Comfortable balancing proactive customer engagement, account growth, and cross-functional collaboration across a portfolio of accounts.
Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.

Preferred Qualifications

Experience with procurement, sourcing, supplier management, or spend management technologies.
Experience supporting enterprise or multi-location manufacturing customers.
Familiarity with customer business reviews, value realization, and account planning practices.
Experience working within matrixed organizations and coordinating cross-functional teams to deliver customer outcomes.

EEO:

Jaggaer is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

Jaggaer is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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More about this job

Responsibilities

Manage a portfolio of 25–35 customer accounts, building stakeholder relationships, supporting renewals, and identifying opportunities to grow recurring revenue through upselling and cross-selling. Coordinate with internal teams to address customer needs, improve adoption and value realization, maintain account plans and forecasts, and support customer advocacy.

Requirements

Requires 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role, with demonstrated ability to manage and grow customer accounts. Strong communication, relationship-building, commercial, and organizational skills are expected; procurement or supply chain technology experience and a bachelor's degree in a related discipline are preferred.

Skills

SaaS Account Management
Account Planning
Renewal Management
Upselling
Cross-Selling
Customer Success
Stakeholder Management
Customer Business Reviews
Value Realization
Procurement
Supply Chain
Salesforce
Commercial Negotiation
Pipeline Forecasting
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Software
Account Management
Customer Success
Source-to-Pay
Procure-to-Pay
Procurement
Supply Chain
Supplier Collaboration
Supplier Management
Spend Management
Salesforce
Account Planning
Renewals
Upselling
Cross-Selling
Customer Retention
Commercial Negotiations
Customer Business Reviews
Value Realization
Account Health
Pipeline Forecasting
Stakeholder Management
Customer Advocacy
Manufacturing
Cross-Functional Collaboration

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