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Added 4 mins ago
J
Senior Enterprise Account Executive
Jobgether
Canada
- Full-time
In this role, you will own the full enterprise sales cycle, from strategic prospecting and pipeline development to executive negotiations and contract closure.
Added 19 mins ago
WO
Controller
WP Osborne Executive Search Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Starlight Investments, in conjunction with WP Osborne Executive Search, is seeking a Controller to join its Portfolio Finance team.
Added 34 mins ago
S
Expansion Account Executive
SurveyMonkey
Remote, Canada
- $56,312.5 to $66,250 CAD / year
- Full-time
- Remote
SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our…
Added 34 mins ago
A
Assistant Manager, Reign Restaurant & Monogram Bar
AccorHotel
Toronto, ON
- Full-time
Supervises day to day function of all restaurant employees, facilities, sales, and costs
Added 49 mins ago
D
Business Development Manager GTA
Digicast
Toronto, ON
- Full-time
…sectors. With strong growth in Toronto, the opening of our new Executive Briefing Centre, and a turnkey broadcast-capable studio environment, we are expanding our presence in the…
Added 2 hours ago
L
Business Intelligence Analyst
Lignetics
Burlington, ON
- Full-time
Build analysis and tools on point-of-sale, on-hand inventory, weather, and internal sales data that signal changes in demand by category, customer, and region.
Added 2 hours ago
HE
Customer Service Executive
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Full training and cross-training across customer service, marketing, and sales
Added 4 hours ago
Technical Solutions Development Manager, Workspace, Google Cloud
Google
Waterloo, ON
…complex technical concepts into business value for a senior executive…
Added 7 hours ago
A
Senior Manager, Platform Technology Partnerships
Autodesk
Vancouver, BC
- Full-time
…programs, and building the analysis and options that inform executive-level strategy and go/no-go decisions. The role represents the team at Senior Director/VP-level forums, builds…
Added 7 hours ago
RI
General Manager – Boutique Hotel
Renard International Hospitality Search Consultants
Vancouver, BC
- Full-time
Our client is seeking an accomplished sales oriented General Manager to lead a full-service hotel in the greater Vancouver area, featuring restaurants and bars. For the right individual,…
Added 8 hours ago
C
Leader, GVS Inside Sales - Canada
Cisco
Montreal, QC
- Full-time
As a Leader, Inside Sales, you will lead Inside Account Executive (iAE) teams in a hybrid working environment. This role focuses on driving team performance and enhancing portfolio…
Added 8 hours ago
C
Alliance / Partner Marketing Manager (Hyperscalers)
CGI
Toronto, ON
- Full-time
…priorities to the alliance's, and run them across marketing, sales, industry and delivery…
Added 9 hours ago
J
Account Development Representative II
Jobgether
Canada
- Full-time
This is an exciting opportunity to launch or accelerate your career in technology sales while helping transform the industries that keep the global economy moving.
Added 9 hours ago
U
Team Lead, CPG
Uber
Toronto, ON
- Full-time
…vital, expanding verticals. You will lead a high-performing Sales and Account Management team, bridging the gap between big-picture brand storytelling and granular, data-driven performance.…
Added 11 hours ago
Q
FY27 Intern - Deep Learning Research Internship - Canada (4 Months)
Qualcomm
Markham, ON
- Full-time
Added 11 hours ago
HP
Commercial Account Manager - Networking
Hewlett Packard Enterprise
Calgary, AB
- Full-time
You can develop account plans and long-term sales pipeline in the Alberta and the Prairies to increase - based on the customer requests - our continued market share and revenue growth. You…
Added 12 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
This role requires deep technical expertise across Microsoft 365 and the Copilot portfolio, strong executive communication skills, customer-centric leadership, and the ability to lead…
Added 12 hours ago
Q
FY27 Intern - Camera Design Engineering Internship - Canada (12 or 16 months)
Qualcomm
Vancouver, BC
- Full-time
…workshops, social events, cross-functional speaker sessions, and an executive speaker series. In addition to competitive hourly pay and accrued vacation time, you will receive housing…
Added 12 hours ago
Q
FY27 Intern - Design Automation & Quality Assurance Engineering Intern - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
Added 13 hours ago
OP
Guest Experience Representative
Oxford Properties Group
Mississauga, ON
- Full-time
Added 13 hours ago
RP
Total Rewards Admin - Contract
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search
Added 13 hours ago
SL
Business Portfolio Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Lead portfolio governance and executive reporting, including decision materials, planning and leadership forums, trade-off discussions, action management, and escalations.
Added 13 hours ago
B
Head of Shopper and Customer Marketing - Canada
Beiersdorf
Montreal, QC
- Full-time
Establish measurement frameworks and executive dashboards covering market share, distribution, sales lift, ROI, conversion, promotions, post-mortem and retail execution,
Added 14 hours ago
D
Executive Assistant
Dayforce
Canada
- Full-time
Dayforce is searching for an experienced, dependable, and business-oriented Executive Assistant to support a group of leaders in our sales organization. This role will be responsible for…
Added 14 hours ago
AR
Hospitality Manager
Atria Retirement Canada - Westhaven
Winnipeg, MB · MB-Winnipeg
- Full-time
Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents…

JAGGAER

Account Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
Posting language: English
Posted: Oct 27, 2026

Original job description

Jaggaer provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

The ideal candidate has experience in SaaS account management or customer-facing sales, strong organizational and relationship-building skills, and a proactive approach to growing existing business. Familiarity with Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement, or supply chain technology is valuable. This individual will work with customer stakeholders and internal teams to help customers realize value from their Jaggaer investment.

Responsibilities:

Manage a portfolio of approximately 25–35 customer accounts, maintaining consistent engagement, account coverage, and timely follow-through.
Identify and pursue upsell, cross-sell, and expansion opportunities within assigned accounts, while supporting retention and renewal goals.
Develop practical account plans and prioritize customer outreach based on renewal timing, account health, growth potential, and business needs.
Build relationships with customer contacts, including procurement, supply chain, finance, IT, and business leaders, escalating to executive stakeholders as appropriate.
Conduct regular customer check-ins, business reviews, and value discussions to understand priorities, address concerns, and identify opportunities.
Identify opportunities to increase adoption and expand customer use of Jaggaer solutions.
Maintain accurate customer contact information, stakeholder maps, and account activity records.
Partner with Customer Success, Support, Solution Engineering, Product, and other internal teams to address customer needs and support positive outcomes.
Coordinate customer issues and escalations with the appropriate internal teams, keeping customers informed and following through on commitments.
Support renewal discussions, commercial negotiations, and expansion opportunities to retain and grow recurring revenue.
Learn customers’ procurement and operational priorities to identify relevant solutions and opportunities for improvement.
Maintain account plans, renewal forecasts, opportunities, and customer activity in Salesforce and other internal tools.
Participate in customer meetings, relevant events, and industry activities as needed to strengthen relationships.
Identify customers who may be interested in references, case studies, and other customer advocacy initiatives.

What You Bring:

5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
Experience with S2P, P2P, procurement technology, supply chain technology, or adjacent enterprise applications is preferred.
Experience working with manufacturing customers or familiarity with manufacturing procurement and supply chain processes is a plus.
Demonstrated ability to manage and grow a portfolio of customer accounts through relationship management, renewals, upselling, and cross-selling.
Experience managing multiple customer accounts and balancing competing priorities, timelines, and commercial opportunities.
Ability to build credibility with customer stakeholders at different levels, from day-to-day users to business decision-makers.
Business acumen and the ability to communicate the value of SaaS solutions in terms of customer needs and outcomes.
Experience supporting renewals, expansion opportunities, and customer negotiations.
Strong communication, presentation, customer service, and relationship management skills.
Comfort working with customer data, account health indicators, and pipeline reports to prioritize activity.
Experience using Salesforce or a similar CRM to manage account activity, opportunities, and forecasts.
Comfortable balancing proactive customer engagement, account growth, and cross-functional collaboration across a portfolio of accounts.
Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.

Preferred Qualifications

Experience with procurement, sourcing, supplier management, or spend management technologies.
Experience supporting enterprise or multi-location manufacturing customers.
Familiarity with customer business reviews, value realization, and account planning practices.
Experience working within matrixed organizations and coordinating cross-functional teams to deliver customer outcomes.

EEO:

Jaggaer is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

Jaggaer is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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More about this job

Responsibilities

Manage a portfolio of 25–35 customer accounts, building stakeholder relationships, supporting renewals, and identifying opportunities to grow recurring revenue through upselling and cross-selling. Coordinate with internal teams to address customer needs, improve adoption and value realization, maintain account plans and forecasts, and support customer advocacy.

Requirements

Requires 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role, with demonstrated ability to manage and grow customer accounts. Strong communication, relationship-building, commercial, and organizational skills are expected; procurement or supply chain technology experience and a bachelor's degree in a related discipline are preferred.

Skills

SaaS Account Management
Account Planning
Renewal Management
Upselling
Cross-Selling
Customer Success
Stakeholder Management
Customer Business Reviews
Value Realization
Procurement
Supply Chain
Salesforce
Commercial Negotiation
Pipeline Forecasting
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Software
Account Management
Customer Success
Source-to-Pay
Procure-to-Pay
Procurement
Supply Chain
Supplier Collaboration
Supplier Management
Spend Management
Salesforce
Account Planning
Renewals
Upselling
Cross-Selling
Customer Retention
Commercial Negotiations
Customer Business Reviews
Value Realization
Account Health
Pipeline Forecasting
Stakeholder Management
Customer Advocacy
Manufacturing
Cross-Functional Collaboration

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