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Added 28 mins ago
E
Customer Service Coordinator
EXFO
Quebec, QC
- Full-time
…the Coordinator supports daily operations, escalations, team development, and continuous improvement while ensuring the voice of the customer remains at the center of our…
Added 28 mins ago
A
Accounting Manager I
Altec
Milton, ON
- Full-time
Lead the monthly close process for Altec Industries Ltd., including complex journal entries, account reconciliations, accruals, prepaids, payroll-related entries, bank and line-of-credit…
Added 28 mins ago
AS
TAM (Technical Account Mgr) Associate - TAM (Technical Account Mgr) Associate II
Apex Systems
Toronto, ON
- $26 to $36 USD / hour
- Full-time
Experience: Experience in customer-facing technical support, account management, or application troubleshooting.
Added 28 mins ago
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Business Development Manager – RMC Solutions
Giatec
Ottawa, ON
- Full-time
As our Business Development Manager for RMC (Ready Mixed Concrete) Solutions, you’ll open and grow relationships with ready-mix concrete producers across North America. You’ll be the person…
Added 28 mins ago
X
Grinder
Xerxes
AB · Edmonton, AB
- Full-time
…parts according to specifications. Reporting to the Production Manager or Shift Supervisor, this role helps ensure products are completed safely, efficiently, and to established quality…
Added 28 mins ago
CC
Assistant Project Manager
CGI Constructors
Mississauga, ON
- Full-time
Support schedule development, track progress and key deliverables, identify potential delays, and communicate schedule concerns to the Project Manager.
Added 28 mins ago
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Customer Service Manager
Walmart
Oakville, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 28 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Joliette, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 58 mins ago
EP
Operational Controls Manager
Embrace Pet Insurance
NB · Chiasson Office, NB
- Full-time
Added 58 mins ago
NC
Sales and Service Coordinator
NAPA Canada
L'Orignal, ON
- Full-time
You will work in close collaboration with the Sales Manager.
Added 58 mins ago
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Territory Sales Manager (Montreal, Quebec)
SDI (North America), Inc.
Montreal, QC
- Full-time
…had significant clinical experience as a hygienist, office manager or dental assistant. This candidate should be comfortable with frequent travel and be able to service current accounts and…
Added 1 hour ago
Shopper Insights Client Manager
dunnhumby
Toronto, ON
Shape account plans, stakeholder maps and agreed value measures.
Added 1 hour ago
Retail Client Manager
dunnhumby
Toronto, ON
You will own day-to-day retailer relationships, delivery priorities and value creation across the proposed account.
Added 1 hour ago
TS
Business Development Manager
The Seaboard Transport Group
Montreal, QC
- Full-time
…Match and Fable to find a Montreal-based, bilingual Business Development Manager to help rebuild and grow its bulk and tank transportation division across…
Added 1 hour ago
NN
Sales Support Manager - Montreal (m/f/d)
Nordex North America
Montreal, QC
- Internship
The role of Sales Support Manager directly supports Nordex’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the Sales Support…
Added 1 hour ago
UO
Lead, Program Partnerships & Projects, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Administrative Operations, the Lead, Program Partnerships & Projects is a key member of the Office of the Associate Vice-President (Continuing Education) team and…
Added 1 hour ago
Manager, Office Services & Facilities
Miller Thomson
Toronto, ON
We are looking for a Manager, Office Services & Facilities to join the team in our Toronto Office!
Added 1 hour ago
Sales Manager
Northland Properties
Vancouver, BC
Achieve agreed sales and revenue targets, focusing on new business acquisition and account growth.
Added 1 hour ago
6
Account Manager
63a193f1-4ad8-4344-9320-3787f5583149
Markham, ON
- $55,000 to $64,000 CAD / year
- Full-time
VUMI Canada is looking for an experienced Account Manager to join its Sales team. This customer-facing position is responsible for managing relationships with brokers, advisors, insurance…
Added 1 hour ago
S
Business Development Representative - SMB
Solink
Ottawa, ON
- $68,500 to $85,000 CAD / year
- Full-time
Reports To: Dylan Monsinger, Associate Manager, Business Development
Added 1 hour ago
Grinder
Mattr
Edmonton, AB
…parts according to specifications. Reporting to the Production Manager or Shift Supervisor, this role helps ensure products are completed safely, efficiently, and to established quality…
Added 1 hour ago
C
Technical Sales Manager - Wood Architectural Solutions
CertainTeed
Mississauga, ON
- Full-time
CertainTeed is seeking an experienced Technical Sales Manager, Wood to serve as a trusted technical partner to architects, contractors, independent manufacturer representatives, sales…
Added 1 hour ago
D
Manager, M&A Execution, Human Capital
Deloitte
Toronto, ON
- Full-time
The M&A Execution, Human Capital Manager will primarily focus on leading the execution of Human Capital initiatives throughout the M&A lifecycle. The Manager will collaborate with senior…
Added 1 hour ago
CE
Master Data Analyst
Canadian Energy Insight Inc.
Calgary, AB
- Full-time
…provides stable free funds flow and liquids-rich natural gas development optionality. The Company is committed to operational excellence, capital discipline, and responsible development in…
Added 2 hours ago
RB
Senior Relationship Manager, Retail Financial Services
Royal Bank of Canada
Montreal, QC
- Full-time
Three to five years of experience in account management, business development or sales, with a proven track record of success.

JAGGAER

Enterprise Account Manager

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

About the Company

About Jaggaer provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.For more information, visit www.jaggaer.com.

About the Role

About the role as an Enterprise Account Manager at Jaggaer, you will grow revenue within a portfolio of large enterprise accounts by understanding each customer's strategic objectives, delivering quantifiable value, and building strong relationships with senior executives. You will own the commercial relationship, including renewals, upsell, cross-sell, and new business opportunities within assigned accounts. You will also partner closely with Customer Success Managers to ensure that the outcomes sold are the outcomes achieved.

Responsibilities

Key Responsibilities

Revenue Growth

Own the account revenue plan, including renewals, upsell, cross-sell, and new business.
Build and manage pipeline to quota, maintaining accurate and defensible revenue forecasts.

Customer Strategy

Understand each customer's business goals, financial pressures, and operating priorities.
Translate these into documented account plans with clearly identified growth opportunities, whitespace, and risks.

Quantified Customer Value

Define, baseline, and track measurable business outcomes, including cost savings, spend under management, risk reduction, and operational efficiency.
Maintain an agreed value summary for each account that the customer can validate.

Executive Alignment

Build and sustain multi-threaded relationships with customer stakeholders, including C-suite executives.
Lead executive business reviews that connect customer strategy with results delivered and future opportunities.

Customer Success Partnership & Outcome Delivery

Partner with Customer Success Managers on shared account plans, with agreed success criteria, adoption milestones, and customer health metrics.
Ensure a clear handover of the business case and desired outcomes following contract signature.
Regularly review customer progress with Customer Success Managers and co-lead quarterly business reviews (QBRs).
Ensure commitments made during the sales cycle are delivered, escalating gaps to Professional Services, Product, or Support during the implementation of new revenue.
Leverage Customer Success insights on product usage, account health, and customer sentiment to identify expansion opportunities and renewal risks early.

Cross-Functional Leadership

Coordinate Solutions, Product, Professional Services, and Support teams around customer objectives.
Act as the single accountable owner of the commercial relationship.

Risk Management & Retention

Proactively identify churn, adoption, and renewal risks.
Develop and execute recovery plans in partnership with Customer Success Managers, escalating issues when required.

Qualifications

Qualifications & Experience

Typically 7+ years of experience in enterprise software sales or account management, with a proven track record of managing large, complex enterprise accounts and exceeding revenue quotas.
Strong experience in strategic account planning, stakeholder mapping, and managing multiple decision-makers.
Proven ability to develop value-based business cases, including return on investment (ROI) and total cost of ownership (TCO).
Demonstrated experience building executive relationships and communicating effectively with C-level stakeholders.
Experience managing complex commercial negotiations, renewals, and account expansion opportunities.
Ability to collaborate effectively with Customer Success Managers and cross-functional teams to achieve shared customer outcomes.
Knowledge of sourcing, procurement, supply chain, or related enterprise technology solutions.
Strong commercial acumen, relationship management, communication, and problem-solving skills.

Required Skills

Key Competencies

Strategic account planning and stakeholder mapping
Value-based selling and business case development (ROI, TCO)
Executive presence and C-level communication
Cross-functional collaboration and shared account ownership with Customer Success Managers
Complex deal and negotiation management
Sourcing, procurement, and supply chain domain knowledge

Preferred Skills

Measures of SuccessSuccess in this role will be measured through:
Quota attainment, net revenue retention, and expansion annual contract value (ACV).
Pipeline coverage and forecast accuracy.
Percentage of accounts with an agreed and tracked customer value case.
Percentage of customer outcomes achieved against the committed success plan.
Executive sponsor coverage and executive meeting cadence.
Customer health scores and renewal outcomes.

Pay range and compensation package

Why join Jaggaer, you will have the opportunity to work with leading global enterprises, helping them transform their procurement and supply chain operations through innovative technology. As an Enterprise Account Manager, you will play a key role in building strategic customer partnerships, delivering measurable business value, and contributing to Jaggaer's continued growth.

EEO:

Jaggaer is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

Jaggaer is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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More about this job

Responsibilities

Own revenue growth and the commercial relationship across a portfolio of large enterprise accounts, including renewals, upselling, cross-selling, and new business. Develop customer account and value plans, build executive relationships, coordinate with Customer Success and cross-functional teams, and proactively manage customer outcomes, retention, and risk.

Requirements

Typically requires 7 or more years of enterprise software sales or account management experience, with a record of managing complex accounts and exceeding revenue quotas. Candidates should have strategic account planning, value-based business case development, executive relationship, negotiation, and cross-functional collaboration experience, along with knowledge of sourcing, procurement, or supply chain technology.

Skills

Strategic Account Planning
Stakeholder Mapping
Value-Based Selling
Business Case Development
Return on Investment Analysis
Total Cost of Ownership Analysis
Executive Communication
Cross-Functional Collaboration
Customer Success Partnership
Complex Deal Negotiation
Renewal Management
Account Expansion
Revenue Forecasting
Pipeline Management
Procurement
Supply Chain

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Account Management
Enterprise Software Sales
Source-to-Pay
Supplier Collaboration
Procurement
Supply Chain
Strategic Account Planning
Stakeholder Mapping
Value-Based Selling
Return on Investment
Total Cost of Ownership
Revenue Growth
Renewals
Upselling
Cross-Selling
Pipeline Management
Revenue Forecasting
Executive Business Reviews
Customer Success
Quarterly Business Reviews
Customer Health Metrics
Customer Retention
Risk Management
Commercial Negotiations
Account Expansion
Cost Savings
Spend Under Management
Operational Efficiency
Net Revenue Retention
Annual Contract Value

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