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Added 9 mins ago
CH
Admin Svcs Coordinator
CBRE HV
Toronto, ON · North York
- Full-time
As a CBRE Administrative Services Coordinator, you will provide administrative support to a department or manager. You’ll answer, screen and forward telephone calls, greet customers and…
Added 9 mins ago
AS
Hospitality Manager
Atria Senior Living
Winnipeg, MB · MB-Winnipeg
- Full-time
In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how…
Added 9 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
The Senior Manager translates enterprise and Operations priorities into a practical improvement roadmap, supported by disciplined opportunity intake, business cases, delivery governance,…
Added 9 mins ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Member Relations and NPS leads Meridian’s enterprise approach to escalated Member concerns, complaint…
Added 9 mins ago
RB
Senior Relationship Manager, Retail Financial Services
Royal Bank of Canada
Montreal, QC
- Full-time
Business Oriented, Communication, Customer Relationship Management (CRM), Customer Service Management, Group Problem Solving, Interpersonal Relationship Management, Interpersonal…
Added 9 mins ago
RB
Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Regina, SK
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 9 mins ago
GD
GARAGE - Team Leader FT - Masonville Place
Groupe Dynamite, Inc Garage
London, ON
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 24 mins ago
S
Retail Store Manager
Skechers
Edmonton, AB · AB
- Full-time
As a Store Manager at Skechers, you’ll lead and inspire a team to deliver exceptional customer service, achieve sales goals, and maintain top-tier visual merchandising standards. Your…
Added 24 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Ucluelet, BC
Eager to grow, with minimal sales or customer service experience under your belt
Added 24 mins ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
…role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and…
Added 24 mins ago
D
Assistant Store Manager
Dollarama
Windsor, ON
- $19.3 to $20.3 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 24 mins ago
D
Assistant Store Manager
Dollarama
Kelowna, BC
- $20.4 to $21.65 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 24 mins ago
D
Assistant Store Manager
Dollarama
Riverview, NB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 24 mins ago
D
Assistant Store Manager
Dollarama
Niagara Falls, ON
- $19.3 to $20.3 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 24 mins ago
D
Assistant Store Manager
Dollarama
Bouctouche, NB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 24 mins ago
D
Assistant Store Manager
Dollarama
Canmore, AB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 24 mins ago
D
Assistant Team Leader
Dollarama
Sudbury, ON · Greater Sudbury, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 24 mins ago
D
Assistant Store Manager
Dollarama
Winkler, MB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 24 mins ago
D
Assistant Store Manager
Dollarama
Kingsville, ON
- $19.3 to $20.3 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 24 mins ago
D
Assistant Store Manager
Dollarama
Amherst, NS
- $18.86 to $19.88 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 24 mins ago
D
Store Manager
Dollarama
St. Catharines, ON
- $21 to $23.4 CAD / hour
- Full-time
Delivering excellent customer service and resolving complex issues.
Added 24 mins ago
D
Assistant Store Manager
Dollarama
Winnipeg, MB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 24 mins ago
D
Assistant Store Manager
Dollarama
Selkirk, MB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 24 mins ago
D
Assistant Team Leader
Dollarama
Winnipeg, MB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 24 mins ago
D
Assistant Team Leader
Dollarama
ON · Hanmer, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…

JAGGAER

Enterprise Account Manager

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

About the Company

About Jaggaer provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.For more information, visit www.jaggaer.com.

About the Role

About the role as an Enterprise Account Manager at Jaggaer, you will grow revenue within a portfolio of large enterprise accounts by understanding each customer's strategic objectives, delivering quantifiable value, and building strong relationships with senior executives. You will own the commercial relationship, including renewals, upsell, cross-sell, and new business opportunities within assigned accounts. You will also partner closely with Customer Success Managers to ensure that the outcomes sold are the outcomes achieved.

Responsibilities

Key Responsibilities

Revenue Growth

Own the account revenue plan, including renewals, upsell, cross-sell, and new business.
Build and manage pipeline to quota, maintaining accurate and defensible revenue forecasts.

Customer Strategy

Understand each customer's business goals, financial pressures, and operating priorities.
Translate these into documented account plans with clearly identified growth opportunities, whitespace, and risks.

Quantified Customer Value

Define, baseline, and track measurable business outcomes, including cost savings, spend under management, risk reduction, and operational efficiency.
Maintain an agreed value summary for each account that the customer can validate.

Executive Alignment

Build and sustain multi-threaded relationships with customer stakeholders, including C-suite executives.
Lead executive business reviews that connect customer strategy with results delivered and future opportunities.

Customer Success Partnership & Outcome Delivery

Partner with Customer Success Managers on shared account plans, with agreed success criteria, adoption milestones, and customer health metrics.
Ensure a clear handover of the business case and desired outcomes following contract signature.
Regularly review customer progress with Customer Success Managers and co-lead quarterly business reviews (QBRs).
Ensure commitments made during the sales cycle are delivered, escalating gaps to Professional Services, Product, or Support during the implementation of new revenue.
Leverage Customer Success insights on product usage, account health, and customer sentiment to identify expansion opportunities and renewal risks early.

Cross-Functional Leadership

Coordinate Solutions, Product, Professional Services, and Support teams around customer objectives.
Act as the single accountable owner of the commercial relationship.

Risk Management & Retention

Proactively identify churn, adoption, and renewal risks.
Develop and execute recovery plans in partnership with Customer Success Managers, escalating issues when required.

Qualifications

Qualifications & Experience

Typically 7+ years of experience in enterprise software sales or account management, with a proven track record of managing large, complex enterprise accounts and exceeding revenue quotas.
Strong experience in strategic account planning, stakeholder mapping, and managing multiple decision-makers.
Proven ability to develop value-based business cases, including return on investment (ROI) and total cost of ownership (TCO).
Demonstrated experience building executive relationships and communicating effectively with C-level stakeholders.
Experience managing complex commercial negotiations, renewals, and account expansion opportunities.
Ability to collaborate effectively with Customer Success Managers and cross-functional teams to achieve shared customer outcomes.
Knowledge of sourcing, procurement, supply chain, or related enterprise technology solutions.
Strong commercial acumen, relationship management, communication, and problem-solving skills.

Required Skills

Key Competencies

Strategic account planning and stakeholder mapping
Value-based selling and business case development (ROI, TCO)
Executive presence and C-level communication
Cross-functional collaboration and shared account ownership with Customer Success Managers
Complex deal and negotiation management
Sourcing, procurement, and supply chain domain knowledge

Preferred Skills

Measures of SuccessSuccess in this role will be measured through:
Quota attainment, net revenue retention, and expansion annual contract value (ACV).
Pipeline coverage and forecast accuracy.
Percentage of accounts with an agreed and tracked customer value case.
Percentage of customer outcomes achieved against the committed success plan.
Executive sponsor coverage and executive meeting cadence.
Customer health scores and renewal outcomes.

Pay range and compensation package

Why join Jaggaer, you will have the opportunity to work with leading global enterprises, helping them transform their procurement and supply chain operations through innovative technology. As an Enterprise Account Manager, you will play a key role in building strategic customer partnerships, delivering measurable business value, and contributing to Jaggaer's continued growth.

EEO:

Jaggaer is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

Jaggaer is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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More about this job

Responsibilities

Own revenue growth and the commercial relationship across a portfolio of large enterprise accounts, including renewals, upselling, cross-selling, and new business. Develop customer account and value plans, build executive relationships, coordinate with Customer Success and cross-functional teams, and proactively manage customer outcomes, retention, and risk.

Requirements

Typically requires 7 or more years of enterprise software sales or account management experience, with a record of managing complex accounts and exceeding revenue quotas. Candidates should have strategic account planning, value-based business case development, executive relationship, negotiation, and cross-functional collaboration experience, along with knowledge of sourcing, procurement, or supply chain technology.

Skills

Strategic Account Planning
Stakeholder Mapping
Value-Based Selling
Business Case Development
Return on Investment Analysis
Total Cost of Ownership Analysis
Executive Communication
Cross-Functional Collaboration
Customer Success Partnership
Complex Deal Negotiation
Renewal Management
Account Expansion
Revenue Forecasting
Pipeline Management
Procurement
Supply Chain

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Account Management
Enterprise Software Sales
Source-to-Pay
Supplier Collaboration
Procurement
Supply Chain
Strategic Account Planning
Stakeholder Mapping
Value-Based Selling
Return on Investment
Total Cost of Ownership
Revenue Growth
Renewals
Upselling
Cross-Selling
Pipeline Management
Revenue Forecasting
Executive Business Reviews
Customer Success
Quarterly Business Reviews
Customer Health Metrics
Customer Retention
Risk Management
Commercial Negotiations
Account Expansion
Cost Savings
Spend Under Management
Operational Efficiency
Net Revenue Retention
Annual Contract Value

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