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TS
Fire Protection Design Engineer - Associate Principal
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
Lead fire protection engineering and design projects from concept through completion
Added 1 min ago
WC
(CAN) Customer Service Manager
Walmart Canada
New Glasgow, NS
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 min ago
WC
(CAN) Customer Service Manager
Walmart Canada
New Glasgow, NS
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 min ago
WB
Advanced Lift Mechanic
Whistler Blackcomb
Whistler, BC
- Temporary
Assist other mountain departments when requested to by your supervisor or lead hand.
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S
Account Development Representative II - Toronto
Samsara
Aurora, ON
- Full-time
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S
Account Development Representative II - Toronto
Samsara
Georgina Beach, ON
- Full-time
Added 1 min ago
WC
(CAN) Customer Service Manager
Walmart Canada
Fredericton, NB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 min ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Joliette, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 min ago
S
Account Development Representative II - Toronto
Samsara
East Gwillimbury, ON
- Full-time
Added 1 min ago
A
Interaction/Visual Designer - Advanced [AQ-24343]
Aquent
Montreal, QC
- $50 to $53 CAD / hour
- Contract
…initial idea generation to successful implementation. You will lead ideation, provide expert advice, and apply comprehensive design understanding to create impactful digital…
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S
Account Development Representative II - Toronto
Samsara
Halton Hills, ON
- Full-time
Added 1 min ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Alma, QC
- Contract
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 min ago
PL
Guest Service Manager
Pomeroy Lodging
Prince George, BC
- Full-time
As a Guest Service Manager, you are authorized to exceed guest expectations through the people you lead at the Front Desk, in the Breakfast Room and within the Clean Team - Housekeeping,…
Added 1 min ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Kirkland, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 min ago
L
Financial Service Representative - LendDirect Office 1507
LendDirect
Oshawa, ON
- Full-time
…2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me…
Added 1 min ago
PH
Clinical Dietitian, Nutrition and Rehabilitation - BC Cancer - Abbotsford
Provincial Health Services Authority
Abbotsford, BC
- Part-time
Under the general supervision of the Clinical Coordinator as well as clinical direction from the Provincial Program Lead, Nutrition & Rehabilitation, performs clinical, education, community…
Added 1 min ago
LC
Senior Strategic Sourcing Specialist
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
Support/lead the development of local /regional sourcing strategies for the Category managed, using detailed analysis of historical & current spend data, combined with sourcing and research…
Added 1 min ago
S
Account Development Representative II - Toronto
Samsara
Brampton, ON
- Full-time
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S
Account Development Representative II - Toronto
Samsara
Ajax, ON
- Full-time
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D
Senior Mechanical Engineer
DIALOG
Calgary, AB
- $115,000 to $130,000 CAD / year
- Full-time
Lead and coordinate mechanical design from schematic phase through construction documents, taking ownership of your discipline on project teams
Added 1 min ago
G
Architect - Senior
Gensler
Ottawa, ON
- Full-time
As a Gensler Architect, it’s your job to lead a team of architects and technical designers to deliver unparalleled architectural projects. Leverage your industry experience and technical…
Added 1 min ago
PC
Experienced Talent Acquisition Manager
PwC Canada
Toronto, ON
- Full-time
Lead and contribute to Talent Acquisition and cross-functional projects and transformation initiatives, championing technology, automation and AI to improve recruitment effectiveness
Added 1 min ago
S
Account Development Representative II - Toronto
Samsara
Caledon, ON
- Full-time
Added 1 min ago
WC
Customer Service Manager
Walmart Canada
Oakville, ON
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 min ago
C
STORE MANAGER - YORKDALE
Celine
Toronto, ON
- Full-time
Adhere to Grooming and Styling standards, lead by example, and enforce the standards within the entire team

JAGGAER

Enterprise Account Manager

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

About the Company

About Jaggaer provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.For more information, visit www.jaggaer.com.

About the Role

About the role as an Enterprise Account Manager at Jaggaer, you will grow revenue within a portfolio of large enterprise accounts by understanding each customer's strategic objectives, delivering quantifiable value, and building strong relationships with senior executives. You will own the commercial relationship, including renewals, upsell, cross-sell, and new business opportunities within assigned accounts. You will also partner closely with Customer Success Managers to ensure that the outcomes sold are the outcomes achieved.

Responsibilities

Key Responsibilities

Revenue Growth

Own the account revenue plan, including renewals, upsell, cross-sell, and new business.
Build and manage pipeline to quota, maintaining accurate and defensible revenue forecasts.

Customer Strategy

Understand each customer's business goals, financial pressures, and operating priorities.
Translate these into documented account plans with clearly identified growth opportunities, whitespace, and risks.

Quantified Customer Value

Define, baseline, and track measurable business outcomes, including cost savings, spend under management, risk reduction, and operational efficiency.
Maintain an agreed value summary for each account that the customer can validate.

Executive Alignment

Build and sustain multi-threaded relationships with customer stakeholders, including C-suite executives.
Lead executive business reviews that connect customer strategy with results delivered and future opportunities.

Customer Success Partnership & Outcome Delivery

Partner with Customer Success Managers on shared account plans, with agreed success criteria, adoption milestones, and customer health metrics.
Ensure a clear handover of the business case and desired outcomes following contract signature.
Regularly review customer progress with Customer Success Managers and co-lead quarterly business reviews (QBRs).
Ensure commitments made during the sales cycle are delivered, escalating gaps to Professional Services, Product, or Support during the implementation of new revenue.
Leverage Customer Success insights on product usage, account health, and customer sentiment to identify expansion opportunities and renewal risks early.

Cross-Functional Leadership

Coordinate Solutions, Product, Professional Services, and Support teams around customer objectives.
Act as the single accountable owner of the commercial relationship.

Risk Management & Retention

Proactively identify churn, adoption, and renewal risks.
Develop and execute recovery plans in partnership with Customer Success Managers, escalating issues when required.

Qualifications

Qualifications & Experience

Typically 7+ years of experience in enterprise software sales or account management, with a proven track record of managing large, complex enterprise accounts and exceeding revenue quotas.
Strong experience in strategic account planning, stakeholder mapping, and managing multiple decision-makers.
Proven ability to develop value-based business cases, including return on investment (ROI) and total cost of ownership (TCO).
Demonstrated experience building executive relationships and communicating effectively with C-level stakeholders.
Experience managing complex commercial negotiations, renewals, and account expansion opportunities.
Ability to collaborate effectively with Customer Success Managers and cross-functional teams to achieve shared customer outcomes.
Knowledge of sourcing, procurement, supply chain, or related enterprise technology solutions.
Strong commercial acumen, relationship management, communication, and problem-solving skills.

Required Skills

Key Competencies

Strategic account planning and stakeholder mapping
Value-based selling and business case development (ROI, TCO)
Executive presence and C-level communication
Cross-functional collaboration and shared account ownership with Customer Success Managers
Complex deal and negotiation management
Sourcing, procurement, and supply chain domain knowledge

Preferred Skills

Measures of SuccessSuccess in this role will be measured through:
Quota attainment, net revenue retention, and expansion annual contract value (ACV).
Pipeline coverage and forecast accuracy.
Percentage of accounts with an agreed and tracked customer value case.
Percentage of customer outcomes achieved against the committed success plan.
Executive sponsor coverage and executive meeting cadence.
Customer health scores and renewal outcomes.

Pay range and compensation package

Why join Jaggaer, you will have the opportunity to work with leading global enterprises, helping them transform their procurement and supply chain operations through innovative technology. As an Enterprise Account Manager, you will play a key role in building strategic customer partnerships, delivering measurable business value, and contributing to Jaggaer's continued growth.

EEO:

Jaggaer is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

Jaggaer is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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More about this job

Responsibilities

Own revenue growth and the commercial relationship across a portfolio of large enterprise accounts, including renewals, upselling, cross-selling, and new business. Develop customer account and value plans, build executive relationships, coordinate with Customer Success and cross-functional teams, and proactively manage customer outcomes, retention, and risk.

Requirements

Typically requires 7 or more years of enterprise software sales or account management experience, with a record of managing complex accounts and exceeding revenue quotas. Candidates should have strategic account planning, value-based business case development, executive relationship, negotiation, and cross-functional collaboration experience, along with knowledge of sourcing, procurement, or supply chain technology.

Skills

Strategic Account Planning
Stakeholder Mapping
Value-Based Selling
Business Case Development
Return on Investment Analysis
Total Cost of Ownership Analysis
Executive Communication
Cross-Functional Collaboration
Customer Success Partnership
Complex Deal Negotiation
Renewal Management
Account Expansion
Revenue Forecasting
Pipeline Management
Procurement
Supply Chain

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Account Management
Enterprise Software Sales
Source-to-Pay
Supplier Collaboration
Procurement
Supply Chain
Strategic Account Planning
Stakeholder Mapping
Value-Based Selling
Return on Investment
Total Cost of Ownership
Revenue Growth
Renewals
Upselling
Cross-Selling
Pipeline Management
Revenue Forecasting
Executive Business Reviews
Customer Success
Quarterly Business Reviews
Customer Health Metrics
Customer Retention
Risk Management
Commercial Negotiations
Account Expansion
Cost Savings
Spend Under Management
Operational Efficiency
Net Revenue Retention
Annual Contract Value

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