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Added 2 days ago
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Customer Success Manager, Public Sector & Defence
Cohere
Ottawa, ON
- $150,000 to $215,000 USD / year
- Full-time
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Added 3 days ago
S
HR Business Partner
Stantec
Calgary, AB
- Full-time
The successful candidate will be a trusted advisor, strategist, consultant, analyst, change agent, and coach. The individual will sit alongside and collaborate with business leaders to…
Added 4 days ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Oakville, ON
- Full-time
The Senior Legal Counsel is a trusted advisor and senior deputy to the General Counsel, Canada, partnering with senior leaders to enable business growth, manage enterprise risk and support…
Added 4 days ago
MM
Global Health Advisory Consultant
Marsh McLennan
Montreal, QC
- Full-time
…role combines clinical judgment, medical claims review, health data analytics, and strategic consulting to help multinational employers understand and manage health risks across the…
Added 5 days ago
GS
AI Enablement Specialist/Senior
Guidewire Software
Toronto, ON
- Full-time
Guidewire is hiring an AI Enablement Specialist to make complex technology accessible and empower employees to embrace AI-driven ways of working. In this role, you will lead end-to-end…
Added 5 days ago
O
Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- Full-time
Position Objectway as a strategic technology and services partner, leveraging our end-to-end wealth management capabilities to develop tailored client solutions.
Added 8 days ago
MC
Director, Specialized Operations
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
The Director translates enterprise and line-of-business strategies into practical operating models that integrate people, process, data, financial outcomes, controls, technology and change…
Added 9 days ago
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Digital Systems & Data Advisor
''
Toronto, ON
- Full-time
The Digital Systems & Data Advisor is a six-month temporary contract position within Global R&D Operational Excellence. This role provides hands-on support to strengthen data integrity,…
Added 9 days ago
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Strategic Account Manager
JAGGAER
Canada
- Full-time
…SaaS accounts, a strong understanding of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes, and a proven ability to engage C-suite executives to drive measurable business outcomes.…
Added 10 days ago
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Senior Business Analyst
BC Energy Regulator
Victoria, BC
- Full-time
Reporting to the Director, Information Systems (Director), the Senior Business Analyst (Analyst) plays a pivotal role in aligning business strategy with technology solutions to drive…
Added 11 days ago
UO
Senior Director, Information Technology
University of Waterloo
Waterloo, ON · Carl A. Pollock Hall
- Full-time
Reporting directly to the Executive Officer, the SDIT provides strategic and operational leadership for information technology across the Faculty of Engineering. The SDIT is accountable for…
Added 11 days ago
Consulting Senior Manager
Clearsulting
Canada
…shaping the delivery approach, validating solution direction, and ensuring the team’s work produces measurable client outcomes across process, data, controls, and…
Added 12 days ago
RP
Chief Catalyst, Enabling Systems and Chief Financial Officer
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Demonstrated expertise in leveraging data, systems, and technology to drive organizational performance, inform strategic decision-making, and advance enterprise priorities.
Added 12 days ago
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Senior Business Development Manager
Synechron
Mississauga, ON
- $185,000 to $220,000 CAD / year
- Full-time
…combining deep Financial Services industry expertise with strong technology consulting knowledge across Digital Transformation, Data & Analytics, Cloud, AI, Cybersecurity, Application…
Added 14 days ago
AI
Sales Account Executive
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
- Full-time
and customer communications are evolving with data, automation, CRM integrations, reporting, and omnichannel
Added 15 days ago
S
Director of Business Development
Synechron
Mississauga, ON
- Full-time
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading…
Added 16 days ago
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Director / Senior Business Development Manager
Synechron
Toronto, ON
- Full-time
We are seeking a highly motivated and results-driven Business Development Director to drive strategic growth across Canada's Financial Services sector. The successful candidate will be…
Added 16 days ago
S
New Business Development
Synechron
Mississauga, ON
- Full-time
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading…
Added 16 days ago
Senior ERP Functional Analyst (JDE)
Quadra
Vaudreuil-Dorion, QC · Delta, BC · Edmonton, AB · Calgary, AB
Reporting to the ERP Platform Manager, the successful candidate will serve as a trusted advisor and functional subject matter expert across Supply Chain, Procurement, Inventory, Logistics,…
Added 16 days ago
BS
Technology Procurement Specialist
Blackline Safety
Calgary, AB
- Full-time
The Technology Procurement Specialist is responsible for sourcing, negotiating, and managing the procurement of technology-related goods and services, including hardware, software, SaaS…
Added 18 days ago
Senior ERP Functional Analyst (JDE)
Quadra
Delta, BC · Edmonton, AB · Calgary, AB
Reporting to the ERP Platform Manager, the successful candidate will serve as a trusted advisor and functional subject matter expert across Supply Chain, Procurement, Inventory, Logistics,…
Added 18 days ago
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Vice President, Financial Services and Systems (Regulated Utility)
Liberty
Toronto, ON · Greater Toronto Area, Canada
- $225,000 to $300,000 CAD / year
- Full-time
…services organization while establishing the strategy, governance, and continuous improvement of the company's financial systems, processes, and data. Reporting to the Controller, this…
Added 18 days ago
K
Manager, Government Solutions
KPMG
ON · Toronto, Ontario
- Full-time
KPMG’s Government Solutions practice helps federal, provincial and municipal governments, Crown corporations, agencies, healthcare organizations and other public sector clients design and…
Added 19 days ago
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MEP Project Manager
GagaMuller
Vancouver, BC
- Full-time
With a proven track record working alongside global technology leaders and data center developers, we combine local expertise with global standards to ensure projects are delivered on time,…
Added 19 days ago
I
Industry Principal - Oracle Fusion Cloud
Infosys
Toronto, ON
- Full-time
Infosys is seeking an experienced and strategic Oracle Fusion Cloud Solution Architect to lead large-scale Oracle Cloud transformation programs across ERP, HCM, SCM, PPM, and EPM. The role…

JAGGAER

Strategic Account Manager

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 22, 2026

Original job description

JAGGAER is seeking a Strategic Account Manager to manage and grow a portfolio of 5–8 of our largest manufacturing customers across North America. This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER's footprint within some of the world's most complex manufacturing organizations.

The ideal candidate brings deep experience managing enterprise SaaS accounts, a strong understanding of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes, and a proven ability to engage C-suite executives to drive measurable business outcomes. This individual will serve as a trusted advisor, helping customers maximize the value of their JAGGAER investment while identifying opportunities for long-term strategic growth.

Responsibilities:

Own a portfolio of 5–8 strategic manufacturing customers, representing some of JAGGAER's largest and most important accounts in North America.
Develop and execute multi-year account strategies focused on revenue retention, customer satisfaction, value realization, and account expansion.
Establish and maintain trusted advisor relationships with executive stakeholders, including Chief Procurement Officers, Chief Supply Chain Officers, Chief Financial Officers, and other senior business leaders.
Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), aligning JAGGAER solutions to customer strategic priorities and measurable business outcomes.
Identify white-space opportunities across the JAGGAER platform and develop expansion strategies that increase platform adoption and customer value.
Build and maintain comprehensive stakeholder maps, identifying decision makers, influencers, and executive sponsors across customer organizations.
Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience.
Serve as the executive escalation point for strategic customer initiatives and business challenges.
Lead commercial negotiations, contract renewals, and expansion opportunities while protecting and growing recurring revenue.
Analyze customer spend management strategies, procurement maturity, and operational objectives to uncover opportunities for process improvement and digital transformation.
Develop account plans, opportunity strategies, and executive engagement plans using Salesforce and other internal tools.
Represent JAGGAER at customer events, industry conferences, executive briefings, and manufacturing-focused trade associations.
Support customer participation in reference programs, advisory boards, case studies, and strategic product initiatives.

What You Bring:

10–15 years of experience in enterprise software, SaaS, account management, customer success, sales, consulting, or related customer-facing roles.
5+ years of experience within Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement technology, supply chain technology, or adjacent enterprise business applications.
Minimum 2+ years supporting manufacturing organizations, with an understanding of manufacturing procurement, supply chain, direct materials, supplier management, or operational processes.
Demonstrated success managing large enterprise or strategic accounts with annual contract values exceeding $1M+.
Proven experience engaging and influencing C-suite and senior executive stakeholders.
Strong business acumen with the ability to connect technology solutions to strategic business outcomes and measurable ROI.
Experience leading complex contract renewals, commercial negotiations, and multi-stakeholder sales cycles.
Exceptional executive communication, presentation, and relationship management skills.
Strong analytical capabilities with experience leveraging customer data and business insights to drive decision-making.
Proficiency with Salesforce, Microsoft Office, and account planning methodologies.
Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.

Preferred Qualifications

Experience with procurement, sourcing, supplier management, or spend management technologies.
Experience managing global or multi-national manufacturing organizations.
Familiarity with value realization frameworks, executive business reviews, and strategic account planning methodologies.
Experience working within matrixed organizations and coordinating cross-functional teams to deliver customer outcomes.

EEO:

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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More about this job

Responsibilities

Manage and grow a portfolio of major manufacturing accounts through multi-year account strategies, executive engagement, business reviews, and identification of platform expansion opportunities. Lead renewals and commercial negotiations, coordinate internal teams to deliver customer outcomes, and serve as the executive escalation point for strategic initiatives.

Requirements

Requires 10–15 years of relevant customer-facing enterprise software or SaaS experience, including at least five years in procurement, Source-to-Pay, Procure-to-Pay, supply chain technology, or adjacent applications and two years supporting manufacturing organizations. Candidates should have a record of managing $1M+ enterprise accounts, influencing senior executives, leading complex negotiations, and using Salesforce and analytical insights; a related bachelor's degree is preferred.

Skills

Strategic Account Management
Enterprise SaaS
Source-to-Pay
Procure-to-Pay
Account Planning
Customer Retention
Revenue Growth
Value Realization
Commercial Negotiations
Contract Renewals
C-Suite Engagement
Manufacturing Procurement
Supply Chain Management
Salesforce
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Enterprise SaaS
Source-to-Pay
Procure-to-Pay
Procurement Technology
Supply Chain Technology
Manufacturing
Strategic Account Planning
Executive Business Reviews
Quarterly Business Reviews
Value Realization
Customer Retention
Platform Adoption
Account Expansion
Stakeholder Mapping
Commercial Negotiations
Contract Renewals
Salesforce
Microsoft Office
Spend Management
Supplier Management
Direct Materials
Digital Transformation
Customer Success
Value Consulting
Solution Engineering
Recurring Revenue
ROI
Cross-Functional Collaboration

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