Customer Success Manager
- Greater Montreal Metropolitan Area, QC, Canada
$120,000 CAD base salary · Full-time
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Job details
- Pay
- $120,000 CAD base salary
- Job type
- Full-time
- Apply by
- Experience
- 5–10 years of professional experience, ideally in a startup, consulting, or high-ownership generalist role
- Posting language
- English
- Posted
Original job description
Our client is a fast-growing AI technology company helping small and medium-sized businesses accelerate growth through AI-powered marketing solutions, including paid advertising, SEO, and digital optimization.
We’re looking for a Product Growth Manager to bridge product development and client success. You’ll manage a portfolio of client accounts, identify opportunities to drive growth and retention, and build AI-powered solutions that help businesses get more value from the platform.
What you’ll do:
- Manage relationships across a portfolio of 175+ client accounts, serving as their primary point of contact
- Meet with clients to understand business goals, identify growth opportunities, and drive product adoption
- Collaborate with the product team to develop solutions that improve client outcomes
- Build AI-powered tools, workflows, and solutions using platforms like Codex and Claude Code
- Drive account expansion, retention, and adoption across the company's product suite
What we’re looking for:
- 5–10 years of professional experience, ideally in a startup, consulting, or high-ownership generalist role
- Strong problem-solving skills with the ability to learn quickly and operate independently
- Hands-on experience building solutions with AI tools such as Codex, Claude Code, or similar
- Excellent communication and relationship-building skills, with confidence engaging business owners
- Entrepreneurial, technically curious, and motivated to grow within product and engineering
Nice to have:
- Experience in product growth, account management, or customer success
- Familiarity with AI-powered marketing, SaaS, or digital advertising
- Experience driving customer retention, expansion, or net revenue retention
Compensation & Benefits:
- $120,000 CAD base salary
- Quarterly performance bonus of up to $5,000 tied to net revenue retention
Location:
Montreal, QC, onsite 5 days a week
More about this job
Responsibilities
Manage a portfolio of more than 175 client accounts, serving as the primary contact and identifying opportunities to improve growth, adoption, retention, and account expansion. Partner with the product team and build AI-powered tools, workflows, and solutions that improve client outcomes and platform value.
Requirements
Requires 5–10 years of professional experience, strong problem-solving and communication skills, and the ability to learn quickly and work independently. Candidates should have hands-on experience building solutions with AI tools such as Codex or Claude Code; experience in product growth, account management, customer success, SaaS, or digital advertising is an advantage.
Skills
- Account Management
- Customer Success
- Product Adoption
- Account Expansion
- Customer Retention
- Net Revenue Retention
- Growth Strategy
- Problem-Solving
- AI Solution Development
- Codex
- Claude Code
- Product Collaboration
- Communication
- Digital Marketing
- SEO
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Management & Leadership
- Technology
- Marketing
- Sales
Keywords
- Artificial Intelligence
- AI-Powered Marketing
- Codex
- Claude Code
- Paid Advertising
- SEO
- Digital Optimization
- SaaS
- Product Growth
- Customer Success
- Account Management
- Client Relationships
- Product Adoption
- Account Expansion
- Customer Retention
- Net Revenue Retention
- Growth Opportunities
- AI Tools
- AI Workflows
- Product Development
- Small and Medium-Sized Businesses
- Startup
- Consulting
- Digital Advertising