Jobs in Canada

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Customer Service Representative / Customer Care Associate (full time)

JAM CRM

Account Executive

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 2 to 5 years’ experience in Advertising/Marketing communications and/or agency experience
Posting language: English
Posted: Sep 29, 2026

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Original job description

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Executive to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

Project management, including creative revisions, coordination of meetings, approvals and workback schedules
Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
Liaising with client and addressing day-to-day challenges and opportunities
Fostering positive client and internal relationships
Coordination and execution of general/miscellaneous requests in the daily running of the account
Developing a thorough understanding of Direct Mail and Email best practices
Ensuring all internal departments have all necessary information, materials and elements in a timely manner
Using your knowledge and skills to push clients, the team and the agency in the most productive direction
Assist with challenging client requests or issue escalations as needed

Desired Skills & Experience

2 to 5 years’ experience in Advertising/Marketing communications and/or agency experience
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Digital and/or Direct experience is an asset
Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through
Experience automating or simplifying repetitive tasks with AI is a strong asset
Strong written and oral communication skills
French is an asset

Soft Skills

Proactive approach to account management
Confidence without ego
A glass-half-full type – a positive attitude takes you places
Focused on every last detail – because you get the big picture
Eager to question things – there is opportunity in questions
Accountable – even when that means highlighting a mistake
Eager to make those around you better
Always up for a challenge
Passionate about advertising
Thrives on multitasking

Note: This is a hybrid role and employees are required in-office 3 days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at jobs@jamdirect.ca.

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More about this job

Responsibilities

Manage client projects from creative revisions and approvals through scheduling and delivery, coordinating with clients, creative teams, and internal departments. Build strong client and team relationships, handle day-to-day requests and escalations, and apply direct mail and email best practices to keep work moving productively.

Requirements

Candidates should have 2–5 years of experience in advertising, marketing communications, or an agency, with the ability to manage multiple accounts while maintaining attention to detail. Strong written and verbal communication skills are required; experience with digital or direct marketing, practical use of AI, and automating repetitive tasks are assets, while French is also an asset.

Skills

Project Management
Account Management
Creative Project Coordination
Schedule Management
Client Communication
Internal Collaboration
Direct Mail
Email Marketing
Attention To Detail
Multitasking
Written Communication
Oral Communication
Artificial Intelligence
Task Automation
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Advertising
Marketing Communications
Account Management
Project Management
Direct Mail
Email Marketing
Digital Marketing
Creative Revisions
Workback Schedules
Client Approvals
Client Relationships
Artificial Intelligence
Task Automation
Process Improvement
Multitasking
Issue Escalation
Agency Experience
French

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