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Added 12 mins ago
Principal Strategic Deal Maker
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Full-time
…help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 12 mins ago
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Total Rewards: Benefits/Incentive Information
Added 12 mins ago
Supervisor, Indigenous Child and Family Centre (FNIM Candidates Only)
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Added 27 mins ago
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Added 42 mins ago
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Added 42 mins ago
Application Architect – EHealth - RQ00386
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…architecture, and software development. The successful candidate will support the evolution, implementation, integration, performance, and ongoing support of the eHealth platform while…
Added 42 mins ago
Application Architect – EHealth - RQ00386
S M Software Solutions Inc
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…architecture, and software development. The successful candidate will support the evolution, implementation, integration, performance, and ongoing support of the eHealth platform while…
Added 42 mins ago
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Added 42 mins ago
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Added 43 mins ago
Housing & Hospitality Assistant
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Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business…
Added 1 hour ago
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Added 1 hour ago
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JAM CRM

Account Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 2 to 5 years’ experience in Advertising/Marketing communications and/or agency experience
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Manager to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

Project management, including creative revisions, coordination of meetings, approvals and workback schedules
Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
Liaising with client and addressing day-to-day challenges and opportunities
Fostering positive client and internal relationships
Coordination and execution of general/miscellaneous requests in the daily running of the account
Developing a thorough understanding of Direct Mail and Email best practices
Ensuring all internal departments have all necessary information, materials and elements in a timely manner
Using your knowledge and skills to push clients, the team and the agency in the most productive direction
Assist with challenging client requests or issue escalations as needed

Desired Skills & Experience

2 to 5 years’ experience in Advertising/Marketing communications and/or agency experience
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Digital and/or Direct experience is an asset
Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through
Experience automating or simplifying repetitive tasks with AI is a strong asset
Strong written and oral communication skills
French is an asset

Soft Skills

Proactive approach to account management
Confidence without ego
A glass-half-full type – a positive attitude takes you places
Focused on every last detail – because you get the big picture
Eager to question things – there is opportunity in questions
Accountable – even when that means highlighting a mistake
Eager to make those around you better
Always up for a challenge
Passionate about advertising
Thrives on multitasking

Note: This is a hybrid role and employees are required in-office 3 days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at jobs@jamdirect.ca.

Apply About employer

More about this job

Responsibilities

Manage account projects from creative revisions and scheduling through coordination of meetings, approvals, and timely delivery. Maintain strong client and internal relationships, coordinate resources and requests, apply Direct Mail and Email best practices, and help resolve client challenges and escalations.

Requirements

Requires 2–5 years of experience in advertising, marketing communications, or an agency, with the ability to manage multiple projects and maintain attention to detail. Digital or Direct experience is an asset; candidates should demonstrate effective use of AI, strong communication skills, and a proactive, accountable, positive approach, while French is an asset.

Skills

Account Management
Project Management
Creative Coordination
Meeting Coordination
Approval Management
Workback Scheduling
Direct Mail
Email Marketing
Digital Marketing
Artificial Intelligence
Task Automation
Written Communication
Oral Communication
Multitasking
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Advertising
Marketing Communications
Project Management
Creative Revisions
Client Relations
Internal Coordination
Direct Mail
Email Marketing
Digital Marketing
Artificial Intelligence
Task Automation
Workback Schedules
Approvals
Multitasking
Attention to Detail
Issue Escalation
Agency Experience
French

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