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JAM CRM

Account Manager

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 2 to 5 years’ experience in Advertising/Marketing communications and/or agency experience
Posting language: English
Posted: Nov 2, 2026

Original job description

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Manager to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

Project management, including creative revisions, coordination of meetings, approvals and workback schedules
Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
Liaising with client and addressing day-to-day challenges and opportunities
Fostering positive client and internal relationships
Coordination and execution of general/miscellaneous requests in the daily running of the account
Developing a thorough understanding of Direct Mail and Email best practices
Ensuring all internal departments have all necessary information, materials and elements in a timely manner
Using your knowledge and skills to push clients, the team and the agency in the most productive direction
Assist with challenging client requests or issue escalations as needed

Desired Skills & Experience

2 to 5 years’ experience in Advertising/Marketing communications and/or agency experience
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Digital and/or Direct experience is an asset
Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through
Experience automating or simplifying repetitive tasks with AI is a strong asset
Strong written and oral communication skills
French is an asset

Soft Skills

Proactive approach to account management
Confidence without ego
A glass-half-full type – a positive attitude takes you places
Focused on every last detail – because you get the big picture
Eager to question things – there is opportunity in questions
Accountable – even when that means highlighting a mistake
Eager to make those around you better
Always up for a challenge
Passionate about advertising
Thrives on multitasking

Note: This is a hybrid role and employees are required in-office 3 days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at jobs@jamdirect.ca.

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More about this job

Responsibilities

Manage account projects from creative revisions and scheduling through coordination of meetings, approvals, and timely delivery. Maintain strong client and internal relationships, coordinate daily account requests, and help resolve challenges while guiding teams toward productive outcomes.

Requirements

Candidates should have 2–5 years of experience in advertising, marketing communications, or an agency, with the ability to manage multiple projects while maintaining attention to detail. Digital or direct marketing experience is an asset; practical use of AI to improve or automate work, strong communication skills, and French are also valued.

Skills

Project Management
Account Management
Creative Project Coordination
Scheduling
Approval Coordination
Written Communication
Oral Communication
Attention To Detail
Multitasking
Direct Mail
Email Marketing
Artificial Intelligence
Task Automation
Problem Solving
Advertising

Visa sponsorship

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Keywords

Account Management
Project Management
Advertising
Marketing Communications
Direct Mail
Email Marketing
Digital Marketing
Creative Revisions
Workback Schedules
Client Relationships
Internal Coordination
Approvals
Artificial Intelligence
Task Automation
Multitasking
Attention To Detail
Issue Escalation
French

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