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JAM CRM

Account Supervisor

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 5 to 7 years’ experience as an Account Manager in an agency setting
Posting language: English
Posted: Sep 29, 2026

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Original job description

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Supervisor to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

Planning, developing and managing clients’ CRMl strategies
Analyzing and optimizing digital, print, DM, and SMS campaigns
Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
Liaising with client and addressing day-to-day challenges and opportunities
Fostering positive client and internal relationships
Project management, including creative revisions, coordination of meetings, approvals and workback schedules
Experience with managing budgets and forecasting revenue
Ensuring all internal departments have all necessary information, materials and elements in a timely manner
Coordination and execution of general/miscellaneous requests in the daily running of the account
Using your knowledge and skills to push clients, the team and the agency in the most productive direction
Assist with challenging client requests or issue escalations as needed

Desired skills & experience

5 to 7 years’ experience as an Account Manager in an agency setting
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Experience managing people
Solid understanding of deployment platforms
Project management and/or technical ability
Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through
Experience automating or simplifying repetitive tasks with AI is a strong asset
Strong written and oral communication skills

Soft skills

Proactive approach to account management
Confidence without ego
A glass-half-full type – a positive attitude takes you places
Focused on every last detail because you get the big picture
Eager to question things – there is opportunity in questions
Accountable, even when that means highlighting a mistake
Eager to make those around you better
Always up for a challenge
Passionate about advertising
Thrives on multitasking

Please note, candidates are expected to work from our Toronto office three days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at careers@jamcrm.com.

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More about this job

Responsibilities

Plan and manage client CRM strategies, analyze and optimize digital, print, direct mail, and SMS campaigns, and coordinate creative teams and internal resources to deliver projects on time. Manage client relationships, budgets, forecasts, approvals, schedules, and day-to-day account needs, while resolving challenges and guiding clients and teams toward productive outcomes.

Requirements

Requires 5 to 7 years of agency account management experience, experience managing people, and the ability to handle multiple projects with strong attention to detail. Candidates should understand deployment platforms, have project management or technical ability, communicate effectively, and demonstrate practical use of AI to improve or automate work.

Skills

Account Management
CRM Strategy
Campaign Analysis
Campaign Optimization
Project Management
Budget Management
Revenue Forecasting
Creative Coordination
Deployment Platforms
AI Tools
Workflow Automation
Written Communication
Oral Communication
Multitasking
People Management

Visa sponsorship

Not detected in the job text

Keywords

CRM
Digital Campaigns
Print Campaigns
Direct Mail
SMS Campaigns
Campaign Analysis
Campaign Optimization
Deployment Platforms
Project Management
Budget Management
Revenue Forecasting
Workback Schedules
Creative Revisions
Account Management
Artificial Intelligence
Workflow Automation
Marketing
Advertising
Agency
People Management

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