Project Coordinator

About Us

We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we’re looking for a Project Coordinator to join our team and support the successful execution of our client projects, by facilitating communication between teams, managing timelines, and ensuring a smooth transition from solution design to production with our development team.

Key responsibilities

Project coordination:

• Assist Project Manager in coordinating end-to-end client project execution, from development, testing, and deployment
• Track project timelines, deliverables, and budgets, ensuring alignment with client objectives and internal priorities
• Identify potential blockers, dependencies, or risks and escalate them to relevant stakeholders for resolution
• Collaborate with internal teams, including account managers, developers, and deployment specialists, to align on project goals and timelines
• Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs

Process management:

• Maintain and update project plans, timelines, and deliverables
• Coordinate deployment activities with the deployment specialist, ensuring all assets are ready for launch
• Submit and adhere to QA checklists to ensure all project deliverables meet internal quality standards before deployment
• Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process
• Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary

Quality assurance:

• Assist in rigorous testing by validating data, assets, and functionality against QA checklists before deployment
• Track daily email sends to ensure campaigns are executed as planned and within requirements
• Monitor email deliverability metrics (ex. bounce rates, spam complaints, inbox placement) and escalate issues as needed

Technical expertise:

• Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices

Qualifications

Experience:

• 1+ years of project or account coordination experience, preferably in a CRM, marketing, or digital agency environment
• Experience supporting Salesforce Marketing Cloud projects or similar CRM platforms

Skills:

• Strong organizational skills with attention to detail, ability to manage multiple tasks and support project and account managers in a fast-paced environment
• Strong communication and interpersonal skills for effective client and team collaboration

Knowledge (nice to have):

• Familiarity with CRM ecosystems, including customer data management, omni-channel marketing, and analytics
• Understanding of email marketing concepts and best practices

Note: This is a hybrid role and employees are required in-office 3 days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at careers@jamcrm.com.