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Jamieson Wellness Inc.

Customer Service Representative

Windsor, ON, Canada

$45,700 to $68,500 CAD / year · Contract

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Job details

Pay: $45,700 to $68,500 CAD / year
Job type: Contract
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Career Opportunity at Jamieson Wellness

Position Details

Position Title: Customer Service Representative

Posting Number: 184-26-JLL-SAL

Posting Date: November 3, 2026

Department: Supply Chain

Location: Windsor, ON

Job Type: 1 Year Contract

Reports To: Global Customer Service Manager

Number of Openings: 1

Who We Are

Jamieson Wellness is Canada’s leading health and wellness company, driven by our purpose of Inspiring Better Lives Every Day. Established in 1922, we are Canada’s #1 consumer health brand, proudly inspiring better lives for over 100 years. With our Jamieson, youtheory, Progressive, Smart Solutions, and Iron Vegan brands, we’re growing globally and reaching more people every day.

Our strong reputation is built on a commitment to quality, innovation, integrity, inclusion, and sustainability, supported by world-class manufacturing and rigorous certification standards. Guided by our core values of Accountability, Respect, Excellence, and Agility, we take ownership, collaborate effectively, and continuously evolve to better serve our consumers.

Learn more: www.jamiesonwellness.com

What You’ll Do

We are seeking a detail-oriented and proactive Customer Service Representative to join our operations team. You will own the end-to-end customer order lifecycle, for initial entry through to final delivery at major retail and distributor networks. You will act as the critical link between our customers finance, sales teams, logistic and supply chain partners to ensure seamless execution, on-time in-full (OTIF) delivery and exceptional service.

In this role you will:

Process all orders in a timely manner ensuring maximum unit fill, correct pricing. Review all open orders to ensure they are kept current and prioritized on a daily basis.
Liaise with production planning and CPFR when required to confirm stock availability for orders and manage order allocation
Answer all inquiries in a professional, congenial, and timely manner for the following purposes: placement of orders, reporting of damages, shipping errors, pricing errors, product availability, tracing of orders and new accounts
Maintain current knowledge of required documentation for international orders and 3'd party contracts
Liaise with Traffic/Customs Compliance for required document completion – collaborate closely with the warehouse and carrier networks to track shipments, support the coordination of appointment compliance and expedite urgent orders to meet strict retailer delivery windows
Communicate to the accounts, Territory Managers, and Key Account Managers all pertinent
information regarding ship dates, back orders, discontinued items substitutions, etc.
Liaise with 3'd party service providers by providing open order details and follow up to ensure that all orders can be filled and shipped within the required time frame to meet customers requested delivery dates
Review sales orders for invoice accuracy – troubleshoot and resolve order exceptions, master data sync, including short-shipments, transit delays and billing discrepancies to minimize retailer fines and deductions
Act as liaise with Sales Team on items including but not limited to, car stock, POP material, special reports, out of stock situations and launch date problems
As required ensure delivery and return of trade show materials and point of purchase material.
Review, approve and process claims from accounts for A/R posting
Data Integrity – Maintain accurate customer account profiles, pricing sheets and order logs within SAP to support clean operational reporting
Working in compliance with the company's Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure
Will comply with Good Manufacturing Practices in all GMP sensitive areas of Jamieson Laboratories Ltd. Facilities
Other duties or projects as assigned

What You Bring

Mandarin-language skills are an asset for communicating with our regional partners
Minimum Grade 12 or equivalent – preference will be given to those with a diploma in Business Administration, Supply Chain Management, Logistics or a related field
Excellent interpersonal and communication skills (verbal and written)
Hands-on proficiency with SAP ERP. Advanced analytics skills in Microsoft Excel are highly preferred
Self-motivated, good organizational skills and a team player
Ability to communicate in a bilingual capacity would be a definite benefit, preferably in French
Able to work in a fast-paced environment
Financial/analytical skills would be an asset

Don’t meet all requirements?

We still encourage you to apply. Research shows some people only apply when they meet every qualification, but we value diverse experiences, perspectives, and transferable skills.

Compensation

Jamieson Wellness offers a competitive total rewards package designed to support your well-being and professional growth. This includes base pay, eligibility for our Short-Term Incentive Program, and a comprehensive benefits offering.

For this role, the posting range is $45,700 – $68,500, which reflects the full salary range of the position. Final compensation will be determined based on factors such as relevant experience, level of education, role scope, and other professional qualifications aligned with the requirements and complexity of this position.

Why Join Jamieson Wellness

Health & Wellness: Competitive benefits, wellness programs, and product discounts,
Financial Security: Company‑paid RRSP (no match required) and an Employee Share Purchase Plan
Flexibility & Balance: Flexible work models and respect for personal time
Growth & Development: Learning opportunities, career pathways, and meaningful performance conversations
Purpose & Impact: Work for an organization committed to improving health and making a positive global impact

Our Commitment to Inclusion and Belonging

Inclusion and belonging are the foundational to our culture.

At Jamieson, belonging is at the heart of how we work. We value diversity, equity, inclusion, and belonging, and believe our differences drive innovation and stronger decisions. Our goal is simple: a workplace where everyone feels safe, supported, and able to thrive. For more information on our commitments to people and planet, please read our latest Sustainability report and DEIB policy.

If you require any accommodation during our hiring process, please let us know. We’re committed to making the experience accessible and equitable for all, and we’ll work together to find the right solution.

How we Hire

We sometimes use AI tools (like LinkedIn) to suggest candidates, but every application we receive is reviewed by a real human and final hiring decisions are made by your future people leader

How to Apply

Submit your application by [Closing Date] through LinkedIn or by emailing recruitment@jamiesonlabs.com with the Position title in the subject line.

Let’s inspire better lives - starting with yours.

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More about this job

Responsibilities

Manage customer orders from entry through delivery, coordinating with customers, sales, production planning, logistics, warehouses, and carriers to support accurate, on-time fulfillment. Resolve order, shipment, pricing, billing, and claims issues; maintain customer and order data in SAP; and support compliance with company safety and GMP requirements.

Requirements

A minimum of Grade 12 or equivalent is required, with a diploma in business administration, supply chain management, logistics, or a related field preferred. Candidates should have strong communication and organizational skills, hands-on SAP ERP proficiency, and preferably advanced Excel skills; Mandarin, French, and financial or analytical skills are assets.

Skills

Customer Service
Order Processing
SAP ERP
Microsoft Excel
Order Lifecycle Management
Inventory Coordination
Shipment Tracking
Pricing Accuracy
Invoice Review
Claims Processing
Data Integrity
Communication
Organization
Analytical Skills
Supply Chain Coordination
Mandarin Language Skills

Benefits

Competitive Benefits
Wellness Programs
Product Discounts
Company-Paid RRSP
Employee Share Purchase Plan
Flexible Work Models
Learning Opportunities
Career Pathways

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Order Lifecycle
SAP ERP
Microsoft Excel
Supply Chain
Production Planning
CPFR
Inventory Availability
Order Allocation
International Orders
Customs Compliance
Shipment Tracking
Carrier Coordination
On-Time In-Full (OTIF)
Retailer Delivery Windows
Pricing
Invoice Accuracy
Accounts Receivable
Claims Processing
Master Data
Data Integrity
Customer Account Profiles
Good Manufacturing Practices (GMP)
Health And Safety
Mandarin
French
Logistics

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