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Customer Relations & Comment Management Program Manager Job Description:
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Jan Kelley

Senior Account Manager

Burlington, ON, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 6+ years in the marketing industry, agency experience required
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

Opportunity knocks – you could be our next Senior Account Manager.

We’re looking for a Senior Account Manager to lead key client relationships and integrated growth marketing projects from strategy through execution. You will serve as a trusted senior contact for clients, translating their business goals into clear briefs, scopes, plans and measurable outcomes.

You will keep clients and cross-functional teams aligned while bringing clarity and discipline to budgets, timelines, scope and profitability. This means anticipating needs, addressing risks early and providing clear guidance as priorities or conditions evolve.

You will apply our Humanology methodology to turn human insight, data, creativity and technology into clearer decisions, stronger marketing programs and measurable growth. You’ll use performance results and emerging opportunities to guide strategy, recommend the right path for our clients and identify ways to deepen the client relationship.

Success in this role means delivering excellent work without surprises, earning the confidence of senior leaders and client stakeholders, improving account performance and helping teams turn strategy into coordinated action that delivers results.

Jan Kelley is an award-winning growth marketing agency. We’re fully independent and 100% Canadian-owned. We help businesses grow by delivering unique insights, compelling strategy and performance. From strategy through execution, we help clients navigate complexity, make smarter decisions and turn opportunity into measurable results.

Specific responsibilities include:

Building trusted relationships with senior client stakeholders and keeping the work focused on client goals and growth outcomes
Translating client goals into clear briefs, plans and KPIs
Leading integrated growth marketing projects from planning through execution
Managing scopes, budgets, timelines and profitability, while identifying risks and recommending solutions
Using performance data to guide optimization and provide clients with clear recommendations that strengthen performance and drive growth
Briefing and aligning internal specialists around priorities, responsibilities and expected outcomes
Collaborating closely with clients and cross-functional specialists to bring the right perspectives together, build alignment and strengthen the work
Contributing to and leading account strategy, using client goals, audience insight and performance data to shape priorities, recommendations and growth plans
Leading cross-functional teams, including sprint planning and resource prioritization
Identifying opportunities to strengthen and grow client programs
Mentoring teammates and bringing proven practices across accounts to support strong collaboration and delivery

Qualifications and skills:

6+ years in the marketing industry, agency experience required
Strong experience leading integrated and digital marketing programs
Proven ability to independently manage client relationships and strategic, multifaceted projects
Ability to translate client goals into actionable briefs, plans and measurable outcomes
Strong understanding of digital channels, performance optimization and analytics
Experience in coaching and mentoring others
Exceptional organizational and communication skills, both verbal and written
Ability to remain composed, adaptable and solutions-focused as client priorities evolve
Experience using AI-enabled tools and adopting new technologies to strengthen client work, decision-making and performance

Perks include: Volunteer days, bonus days, accommodating work hours, hybrid-working model, seasonal health and wellness program, plus other rewards and recognition opportunities.

Jan Kelley is committed to having a workforce that reflects the communities in which we live and work. As an organization, we focus our efforts to ensure that we recognize the unique needs and diverse talents that drive our business forward.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please.

Seniority Level

Mid-level

Industry

Marketing and Advertising

Job Function

Account Management
Project Management
Marketing

The pay range for this role is:
80,000 - 92,000 CAD per year(Burlington, Ontario)

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More about this job

Responsibilities

Lead senior client relationships and integrated growth marketing projects from strategy through execution, translating client goals into briefs, plans, and measurable outcomes. Manage account strategy, budgets, timelines, scope, and profitability; guide cross-functional teams using performance data; and identify opportunities to improve and grow client programs.

Requirements

Requires 6 or more years of marketing experience, including agency experience, with a strong record leading integrated and digital marketing programs and managing complex client relationships and projects. Candidates should understand digital channels, performance optimization, and analytics; communicate and organize exceptionally well; mentor others; adapt to changing priorities; and use AI-enabled tools and emerging technologies.

Skills

Integrated Marketing
Digital Marketing
Project Management
Account Strategy
Budget Management
Scope Management
Timeline Management
Profitability Management
Performance Optimization
Marketing Analytics
Cross-Functional Leadership
Sprint Planning
Resource Prioritization
Coaching and Mentoring
AI-Enabled Tools

Benefits

Volunteer Days
Bonus Days
Accommodating Work Hours
Hybrid Working Model
Seasonal Health and Wellness Program
Rewards and Recognition Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Growth Marketing
Humanology Methodology
Account Management
Account Strategy
Integrated Marketing
Digital Marketing
Marketing Analytics
Performance Optimization
Audience Insight
Client Briefs
Key Performance Indicators
Project Planning
Project Execution
Budget Management
Scope Management
Timeline Management
Profitability
Risk Management
Cross-Functional Teams
Sprint Planning
Resource Prioritization
AI-Enabled Tools
Emerging Technologies
Client Growth

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