Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 hour ago
Assistant Manager - Jump
Oliver & Bonacini
Toronto, ON
Full-time
We are seeking an Assistant Manager who is passionate about hospitality, thrives in a professional, high-standard environment, and is eager to grow within one of Canada’s most respected…
Added 1 hour ago
Meat & Seafood - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Dartmouth, NS
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 3 hours ago
Toronto - Manager - Tax Technology Transformation
EY
Toronto, ON
Full-time
…future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great…
Added 3 hours ago
Senior Program Manager, Vendor and Scaled Operations
Javelin Venture Partners
ON · Ontario, Canada
Full-time
As a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and…
Added 3 hours ago
Success Operations Analyst I
Javelin Venture Partners
ON · Ontario, Canada
Full-time
…frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what…
Added 4 hours ago
Lead Apprenticeship, TrainingNew
Glencore Canada
Sparwood, BC
$123,000 to $144,000 CAD / year
Full-time
Reporting to the Manager, Training & Development, the Lead Apprenticeship, Training professional leads EVR's Heavy Duty Equipment Technician (HDET) Apprenticeship Program, combining…
Added 4 hours ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 4 hours ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 4 hours ago
Wireless Sales Associate - 1199 Guelph S
OSL Retail Services Inc
Guelph, ON
Other
Employee referral program (starting at $250 per successful referral)
Added 4 hours ago
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 4 hours ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 4 hours ago
Hospital to Home (H2H) Coordinator
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Clinical Manager Access & Flow, the BCHS Hospital to Home (H2H) Coordinator in collaboration with the patient, family/supports, physician, and members of the clinical team…
Added 4 hours ago
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
Internship
Act as a resource to the teams’ Senior Manager or Director in support of developing business opportunities and proposals
Added 4 hours ago
Front End - Supervisor Front End
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
In the absence of the front-end manager, they are responsible for resolving cash register issues and securing the cash registers in the safe.
Added 5 hours ago
Coordinator, Business Management
Potentia Renewables Inc.
Toronto, ON
$65,000 to $75,000 CAD / year
Full-time
Potentia Renewables Inc. (Potentia) is a Canadian, fully integrated developer, asset manager, and operator of renewable energy and energy storage facilities. Potentia manages over 1.5 GW…
Added 6 hours ago
Senior Business Affairs Manager - Contract Manager (Remote)
Geotab
Canada
…deliver results! Geotab is seeking a Senior Business Affairs Manager who will focus on the drafting, negotiation, and execution of revenue impacting agreements, managing larger, more…
Added 8 hours ago
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
Full-time
Added 8 hours ago
Manager, Collections
Rogers Bank
Dieppe, NB
Full-time
Self-driven career development programs (E.g. MyPath program)
Added 8 hours ago
Trimmer
Canopy Growth Corporation
Tiverton, ON
Full-time
Reporting to the Post-Harvest Manager, this position is responsible for the trimming (manicuring) of medical grade cannabis at Canopy Growth’s Tiverton facility. The successful candidate…
Added 8 hours ago
Mechanical Engineering, Pressure Boundary & Analysis
BWXT
Peterborough, ON
Reporting to the Pressure Boundary & Analysis Engineering Manager. Responsibilities of the engineer performing this role include setting the technical direction for the overall project and…
Added 8 hours ago
Project Manager, Transformation
Manulife
Toronto, ON · Waterloo, ON
Full-time
We're looking for a highly motivated Project Manager, Transformation to help drive strategic initiatives across Canada Operations. In this role, you will lead complex, cross-functional…
Added 8 hours ago
Manager, Collections
Rogers Bank
Port Perry, ON
Full-time
Self-driven career development programs (E.g. MyPath program)
Added 8 hours ago
Preventive Medicine (Public Health Services)
Calian in Space & Technology
Kingston, ON
Full-time
Prepare And Submit Public Health Reports For Each Inspection To The Task Manager Within 15 Calendar Days Of The Inspection Date. Reports Must Include
Added 8 hours ago
Senior Tax Associates
Stern Cohen LLP
Toronto, ON
Full-time
The Senior Tax Associate will work directly with a Tax Manager and two Tax Partners. The firm’s Tax Department provides tax advisory and tax planning services, handles complex tax filings…

Javelin Venture Partners

Success Operations Analyst I

ON, Canada
Ontario, Canada, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Sep 26, 2026

Apply About employer

Applications open in a new tab.

Original job description

Thumbtack

IT, Operations

Full-time

Ontario, Canada

British Columbia, Canada

Posted on Sep 26, 2026

Apply now

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About The Success Operations Team

Success Operations designs the programs, processes, tools, and operating rhythms that help Thumbtack’s Success organization serve customers and pros effectively. We turn company priorities into measurable work across customer recovery, Pro Success, partner fulfillment, and other marketplace operations. Our team partners with Success, Service, Product, Data Science, Engineering, Finance, and other functions to improve outcomes and make frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what works.

About The Role

As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate ambiguity, connect analysis to action, and drive work from problem definition through launch, measurement, and iteration. You’ll operate with a blend of autonomy and manager support, making sound decisions within your scope and escalating tradeoffs or dependencies when needed.

Your initial portfolio is expected to focus on Customer Success operations, including customer recovery and cross-sell, contact strategy, unresponsive-customer workflows, and our AI-enabled inbound call center program. As priorities change, you may also contribute to Pro Success, supply and fulfillment, partnerships, experiments, and team-wide planning and reporting.The right person will improve how today’s work runs while spotting where AI and automation make an entirely better workflow possible.

What You’ll Do

Own defined Success Operations programs, initially focused on customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations. Set goals, milestones, owners, and success measures; manage launch and ongoing performance.
Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer experience data. Validate results, investigate changes, and turn findings into clear recommendations and next steps.
Improve operational workflows by finding failure points, clarifying handoffs, documenting procedures, and implementing changes that increase speed, quality, and reliability.
Test new approaches within your programs, including approved AI tools and lightweight automation. Verify outputs, measure impact, and work with technical partners when broader system changes are needed.
Coordinate execution across Success, Service, Partnerships, Product, Data Science, Engineering, Finance, Legal, and Marketing. Align stakeholders, surface risks, resolve dependencies, and communicate decisions and progress.
Build and maintain the reporting, playbooks, metric definitions, and quality controls that help teams run programs consistently and identify where to improve.

In order to be successful, you must bring

3–5 years of experience in Success Operations, Customer Success Operations, Marketplace Operations, Business Operations, program management, analytics, consulting, or a related field.
A track record of independently delivering cross-functional operational work that improved customer outcomes, growth, efficiency, quality, or reliability.
Strong analytical judgment and experience working with operational data, including defining useful metrics, investigating root causes, and explaining results and limitations.
Working proficiency with SQL and business intelligence or reporting tools, or equivalent experience independently accessing, combining, and interpreting operational data.
Experience designing and documenting processes, improving handoffs, and using systems or automation to make work more scalable.
Practical experience using AI in repeatable work, checking its outputs, and identifying where human judgment or review is needed.
Clear written and verbal communication, sound prioritization, and the ability to move work forward with stakeholders through moderate ambiguity.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Apply now

See more open positions at Thumbtack

Apply About employer

More about this job

Responsibilities

Own and improve Success Operations programs, including customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled call center operations. Analyze performance, improve processes, coordinate cross-functional delivery, and maintain reporting, playbooks, metric definitions, and quality controls.

Requirements

Requires 3–5 years of relevant experience and a record of independently delivering cross-functional operational work that improves outcomes, growth, efficiency, quality, or reliability. Candidates should bring strong analytical judgment, working proficiency with SQL or equivalent data skills, process and automation experience, practical use of AI, and clear communication and prioritization skills.

Skills

Program Management
Operational Analysis
SQL
Business Intelligence
Metric Definition
Root Cause Analysis
Process Improvement
Workflow Design
Cross-Functional Coordination
Stakeholder Management
Customer Success Operations
Marketplace Operations
Reporting
AI Tools
Automation
Data Interpretation

Visa sponsorship

Not detected in the job text

Keywords

Success Operations
Customer Success Operations
Marketplace Operations
Customer Recovery
Cross-Sell
Contact Strategy
Unresponsive-Customer Workflows
AI-Enabled Call Center
Program Management
Operational Data
SQL
Business Intelligence
Reporting Tools
Metric Definition
Root Cause Analysis
Conversion
Retention
Revenue
Cost to Serve
Productivity
Customer Experience
Process Improvement
Workflow Automation
Artificial Intelligence
Quality Controls
Playbooks
Cross-Functional Coordination
Stakeholder Management
Data Science
Customer Service

Report this job