Find work in Canada.

329,574 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Success Operations Analyst I
Javelin Venture Partners
ON · Ontario, Canada
Full-time
As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate…
Added 5 hours ago
Clinical Informatics Analyst (Future Opportunities)
Mariner
NB · NS
Support the design, configuration, testing, and implementation of the Clinical Information System (CIS).
Added 6 hours ago
Senior Information Security Analyst - IAM/CyberArk Administrator
TD
Toronto, ON
Full-time
TD Information Security covers the development and management of security strategies, policies and programs to assess, prioritize, and mitigate business risk with technology controls.
Added 6 hours ago
Business Analyst - BizApps - New Grad (January 2027)
BDO
Calgary, AB · Toronto, ON
Full-time
BDO Digital is looking for a Business Analyst - New Grad to join our Business Applications team. The individual will be included in the following activities:
Added 6 hours ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
AB · Edmonton, AB
Full-time
Develop an understanding of the internal accounting system and billing cycle, while constantly striving to identify and implement ways to improve efficiencies.
Added 6 hours ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Saskatoon, SK
Full-time
Develop an understanding of the internal accounting system and billing cycle, while constantly striving to identify and implement ways to improve efficiencies.
Added 6 hours ago
Business Analyst
Sundayy
Canada
Full-time
College or University degree in Business Administration, Finance, Information Technology, or a related field.
Added 6 hours ago
IT Support Analyst
Sports Careers
Ottawa, ON · Kanata, ON
Full-time
The Ottawa Senators are seeking an energetic, detail-oriented professional to join us as an IT Support Analyst. This is an excellent opportunity to join an NHL franchise in an area behind…
Added 7 hours ago
Senior Manager, Marketing Analytics
Optro
Remote, Canada
$128,000 to $176,000 CAD / year
Full-time · Remote
…500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on…
Added 8 hours ago
Project Manager - IT
Distribution stox
Boucherville, QC
Full-time
Document system functionalities, requirements, and related specifications;
Added 8 hours ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Burlington, ON
Full-time
Develop an understanding of the internal accounting system and billing cycle, while constantly striving to identify and implement ways to improve efficiencies.
Added 8 hours ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Regina, SK
Full-time
Develop an understanding of the internal accounting system and billing cycle, while constantly striving to identify and implement ways to improve efficiencies.
Added 8 hours ago
Cyber Risk Analyst Co-op
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
Full-time
For this exciting position, we are specifically targeting students who have a background in Computer Science, Information Security, Cyber Security, Risk Management, or a related field.
Added 8 hours ago
Financial Analyst
WELL Health Technologies Corp
Vancouver, BC
WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and…
Added 10 hours ago
SAP Analyst
Bertelsmann-Jobs
Mississauga, ON
$85,000 to $100,000 USD / year
Full-time
We’re looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more…
Added 10 hours ago
IT Customer Support I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Part-time
…clinical and non-clinical teams across Alberta’s healthcare system. Working in partnership with the teams we serve, we share a common purpose: enabling timely, high-quality care for…
Added 11 hours ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 11 hours ago
International Contract Bench, Incident Response (DFIR)
Jobgether
Canada
Contract
Professional experience responding to cyber threat activity as an Incident Response consultant, SOC analyst, or in a closely related role.
Added 12 hours ago
Senior HR Workday Technology Analyst
Marsh McLennan
Toronto, ON
Full-time
We are seeking a highly motivated Technology Analyst to support our Workday HR application team. This role will focus on application configuration, security, organizational structures, data…
Added 12 hours ago
Service Desk Analyst
Northbridge Financial Corporation
Vancouver, BC
Full-time
What it’s like to be a Northbridge Service Desk Analyst
Added 13 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 13 hours ago
Senior IT Support Analyst
TD
Toronto, ON
Full-time
We are seeking a Senior IT Support Analyst to provide high-touch, time-sensitive technical support to TD Securities Global Markets, Trading, Sales, Research, and front-office clients in…
Added 13 hours ago
Lead Business Systems Analyst
McKesson
Montreal, QC
Full-time
Added 14 hours ago
Data and Product Analyst (Contract)
PwC
Toronto, ON
Full-time
As a Data and Product Analyst at the Senior Associate level, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include,…
Added 15 hours ago
Systems Analyst I
Paladin Technologies
Toronto, ON
Full-time
The Systems Analyst I is responsible for troubleshooting technical issues, supporting system upgrades and integrations, maintaining documentation, and contributing to automation and…

Javelin Venture Partners

Success Operations Analyst I

ON, Canada
Ontario, Canada, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Sep 26, 2026

Apply About employer

Applications open in a new tab.

Original job description

Thumbtack

IT, Operations

Full-time

Ontario, Canada

British Columbia, Canada

Posted on Sep 26, 2026

Apply now

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About The Success Operations Team

Success Operations designs the programs, processes, tools, and operating rhythms that help Thumbtack’s Success organization serve customers and pros effectively. We turn company priorities into measurable work across customer recovery, Pro Success, partner fulfillment, and other marketplace operations. Our team partners with Success, Service, Product, Data Science, Engineering, Finance, and other functions to improve outcomes and make frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what works.

About The Role

As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate ambiguity, connect analysis to action, and drive work from problem definition through launch, measurement, and iteration. You’ll operate with a blend of autonomy and manager support, making sound decisions within your scope and escalating tradeoffs or dependencies when needed.

Your initial portfolio is expected to focus on Customer Success operations, including customer recovery and cross-sell, contact strategy, unresponsive-customer workflows, and our AI-enabled inbound call center program. As priorities change, you may also contribute to Pro Success, supply and fulfillment, partnerships, experiments, and team-wide planning and reporting.The right person will improve how today’s work runs while spotting where AI and automation make an entirely better workflow possible.

What You’ll Do

Own defined Success Operations programs, initially focused on customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations. Set goals, milestones, owners, and success measures; manage launch and ongoing performance.
Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer experience data. Validate results, investigate changes, and turn findings into clear recommendations and next steps.
Improve operational workflows by finding failure points, clarifying handoffs, documenting procedures, and implementing changes that increase speed, quality, and reliability.
Test new approaches within your programs, including approved AI tools and lightweight automation. Verify outputs, measure impact, and work with technical partners when broader system changes are needed.
Coordinate execution across Success, Service, Partnerships, Product, Data Science, Engineering, Finance, Legal, and Marketing. Align stakeholders, surface risks, resolve dependencies, and communicate decisions and progress.
Build and maintain the reporting, playbooks, metric definitions, and quality controls that help teams run programs consistently and identify where to improve.

In order to be successful, you must bring

3–5 years of experience in Success Operations, Customer Success Operations, Marketplace Operations, Business Operations, program management, analytics, consulting, or a related field.
A track record of independently delivering cross-functional operational work that improved customer outcomes, growth, efficiency, quality, or reliability.
Strong analytical judgment and experience working with operational data, including defining useful metrics, investigating root causes, and explaining results and limitations.
Working proficiency with SQL and business intelligence or reporting tools, or equivalent experience independently accessing, combining, and interpreting operational data.
Experience designing and documenting processes, improving handoffs, and using systems or automation to make work more scalable.
Practical experience using AI in repeatable work, checking its outputs, and identifying where human judgment or review is needed.
Clear written and verbal communication, sound prioritization, and the ability to move work forward with stakeholders through moderate ambiguity.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Apply now

See more open positions at Thumbtack

Apply About employer

More about this job

Responsibilities

Own and improve Success Operations programs, including customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled call center operations. Analyze performance, improve processes, coordinate cross-functional delivery, and maintain reporting, playbooks, metric definitions, and quality controls.

Requirements

Requires 3–5 years of relevant experience and a record of independently delivering cross-functional operational work that improves outcomes, growth, efficiency, quality, or reliability. Candidates should bring strong analytical judgment, working proficiency with SQL or equivalent data skills, process and automation experience, practical use of AI, and clear communication and prioritization skills.

Skills

Program Management
Operational Analysis
SQL
Business Intelligence
Metric Definition
Root Cause Analysis
Process Improvement
Workflow Design
Cross-Functional Coordination
Stakeholder Management
Customer Success Operations
Marketplace Operations
Reporting
AI Tools
Automation
Data Interpretation

Visa sponsorship

Not detected in the job text

Keywords

Success Operations
Customer Success Operations
Marketplace Operations
Customer Recovery
Cross-Sell
Contact Strategy
Unresponsive-Customer Workflows
AI-Enabled Call Center
Program Management
Operational Data
SQL
Business Intelligence
Reporting Tools
Metric Definition
Root Cause Analysis
Conversion
Retention
Revenue
Cost to Serve
Productivity
Customer Experience
Process Improvement
Workflow Automation
Artificial Intelligence
Quality Controls
Playbooks
Cross-Functional Coordination
Stakeholder Management
Data Science
Customer Service

Report this job