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Added 2 mins ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
Provides input to the Clinical Nurse Leader, Clinical Services Manager or designate regarding policies, procedures and operational requirements by observing service needs and providing…
Added 2 mins ago
PH
Patient Care Coordinator, BC Mental Health and Substance Use Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
…staff training and development. Assists the Clinical Services Manager (CSM)/Designate with performing administrative duties and coordinates staffing, scheduling and clinical research…
Added 2 mins ago
BG
Compensation Specialist
Berean Group International, Inc.
Montreal, QC
- $55 to $57 CAD / hour
- Contract
Sr. Compensation Analyst / Compensation Manager
Added 2 mins ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
Provides input to the Clinical Nurse Leader, Clinical Services Manager or designate regarding policies, procedures and operational requirements by observing service needs and providing…
Added 2 mins ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
…identifying areas for improved efficiency and effectiveness in service delivery to enhance client service and reduce gaps in services in the community. Participates in program strategies by…
Added 2 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Mississauga, ON
- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 2 mins ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Hamilton, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Retail Account Manager-Retail New Truck Sales to join our New Truck Sales team at our Hamilton location (2…
Added 2 mins ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Guelph, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Account Manager-Retail New Truck Sales to join our New Truck Sales team at our Guelph location (405 Laird Road,…
Added 2 mins ago
AI
Account Manager-New Truck Sales
Altruck International Centres
Goderich, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Account Manager to join our New Truck Sales team at our Goderich location (33910 Airport Road, Goderich, ON).…
Added 32 mins ago
Facilities Project Manager
Give and Go Prepared Foods
Toronto, ON
Give & Go Prepared Foods is seeking a Facilities Project Manager to lead corporate facilities maintenance engineering across our manufacturing, storage, and office locations.
Added 47 mins ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…next steps. Our partner is looking for a Principal Product Manager – Billing & Platform based in…
Added 1 hour ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 1 hour ago
SH
Clinical Resource Nurse - Charge Nurse (LPN)
Shared Health-Soins Communs
Virden, MB
- Full-time
Under the general supervision of, and in collaboration with the manager, the Clinical Resource Nurse (CRN)/Charge Nurse is responsible for providing clinical leadership and daily…
Added 1 hour ago
SH
Pharmacy Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 1 hour ago
SH
Messenger
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…protective equipment as per safe work procedures). Notifies their Manager or their designates (i.e. supervisors) of all occurrences, injuries illnesses or safety and health concerns which…
Added 1 hour ago
SH
Pharmacy Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 1 hour ago
SH
Dietary Aide
Shared Health-Soins Communs
Brandon, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 1 hour ago
SH
Community Mental Health Worker
Shared Health-Soins Communs
Brandon, MB
- Full-time
The Community Mental Health Worker (CMHW) provides mental health service to residents of Prairie Mountain Health, and may be based in both community and facility settings. As a member of…
Added 1 hour ago
SH
Pharmacy Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 1 hour ago
SH
Manager Health Services
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the Director, Health Services or designate, the Manager, Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care…
Added 1 hour ago
SH
Community Mental Health Worker
Shared Health-Soins Communs
Dauphin, MB
- Full-time
The Community Mental Health Worker (CMHW) provides mental health service to residents of Prairie Mountain Health, and may be based in both community and facility settings. As a member of…
Added 1 hour ago
SH
Community Mental Health Worker
Shared Health-Soins Communs
Portage la Prairie, MB
- Full-time
The Community Mental Health Worker (CMHW) provides mental health service to residents of Prairie Mountain Health, and may be based in both community and facility settings. As a member of…
Added 1 hour ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Neepawa, MB
- Full-time
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 1 hour ago
SH
Nurse Practitioner - Registered Nurse (Extended Practice)
Shared Health-Soins Communs
Roblin, MB
- Full-time
Province of Manitoba Class 5 Drivers License, and access to a personal vehicle to provide service within the Prairie Mountain Health
Added 1 hour ago
GO
Banking Services Manager
Government of Yukon
Whitehorse, YT
- Full-time
The Banking Services Manager is the key contact between the Government of Yukon and the financial institution facilitating the effective delivery of services relating to banking, payments,…

Closed listing

Javelin Venture Partners

Success Operations Analyst I

ON, Canada
Ontario, Canada, Canada

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200 · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200
Job type: Full-time
Closing date: Oct 26, 2026
Posting language: English
Posted: Sep 26, 2026

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Original job description

Archived listing. The details below describe a past opening.

Thumbtack

IT, Operations

Full-time

Ontario, Canada

British Columbia, Canada

Posted on Sep 26, 2026

Apply now

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About The Success Operations Team

Success Operations designs the programs, processes, tools, and operating rhythms that help Thumbtack’s Success organization serve customers and pros effectively. We turn company priorities into measurable work across customer recovery, Pro Success, partner fulfillment, and other marketplace operations. Our team partners with Success, Service, Product, Data Science, Engineering, Finance, and other functions to improve outcomes and make frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what works.

About The Role

As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate ambiguity, connect analysis to action, and drive work from problem definition through launch, measurement, and iteration. You’ll operate with a blend of autonomy and manager support, making sound decisions within your scope and escalating tradeoffs or dependencies when needed.

Your initial portfolio is expected to focus on Customer Success operations, including customer recovery and cross-sell, contact strategy, unresponsive-customer workflows, and our AI-enabled inbound call center program. As priorities change, you may also contribute to Pro Success, supply and fulfillment, partnerships, experiments, and team-wide planning and reporting.The right person will improve how today’s work runs while spotting where AI and automation make an entirely better workflow possible.

What You’ll Do

Own defined Success Operations programs, initially focused on customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations. Set goals, milestones, owners, and success measures; manage launch and ongoing performance.
Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer experience data. Validate results, investigate changes, and turn findings into clear recommendations and next steps.
Improve operational workflows by finding failure points, clarifying handoffs, documenting procedures, and implementing changes that increase speed, quality, and reliability.
Test new approaches within your programs, including approved AI tools and lightweight automation. Verify outputs, measure impact, and work with technical partners when broader system changes are needed.
Coordinate execution across Success, Service, Partnerships, Product, Data Science, Engineering, Finance, Legal, and Marketing. Align stakeholders, surface risks, resolve dependencies, and communicate decisions and progress.
Build and maintain the reporting, playbooks, metric definitions, and quality controls that help teams run programs consistently and identify where to improve.

In order to be successful, you must bring

3–5 years of experience in Success Operations, Customer Success Operations, Marketplace Operations, Business Operations, program management, analytics, consulting, or a related field.
A track record of independently delivering cross-functional operational work that improved customer outcomes, growth, efficiency, quality, or reliability.
Strong analytical judgment and experience working with operational data, including defining useful metrics, investigating root causes, and explaining results and limitations.
Working proficiency with SQL and business intelligence or reporting tools, or equivalent experience independently accessing, combining, and interpreting operational data.
Experience designing and documenting processes, improving handoffs, and using systems or automation to make work more scalable.
Practical experience using AI in repeatable work, checking its outputs, and identifying where human judgment or review is needed.
Clear written and verbal communication, sound prioritization, and the ability to move work forward with stakeholders through moderate ambiguity.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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About employer

More about this job

Responsibilities

Own and improve Success Operations programs, including customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled call center operations. Analyze performance, improve processes, coordinate cross-functional delivery, and maintain reporting, playbooks, metric definitions, and quality controls.

Requirements

Requires 3–5 years of relevant experience and a record of independently delivering cross-functional operational work that improves outcomes, growth, efficiency, quality, or reliability. Candidates should bring strong analytical judgment, working proficiency with SQL or equivalent data skills, process and automation experience, practical use of AI, and clear communication and prioritization skills.

Skills

Program Management
Operational Analysis
SQL
Business Intelligence
Metric Definition
Root Cause Analysis
Process Improvement
Workflow Design
Cross-Functional Coordination
Stakeholder Management
Customer Success Operations
Marketplace Operations
Reporting
AI Tools
Automation
Data Interpretation

Visa sponsorship

Not detected in the job text

Keywords

Success Operations
Customer Success Operations
Marketplace Operations
Customer Recovery
Cross-Sell
Contact Strategy
Unresponsive-Customer Workflows
AI-Enabled Call Center
Program Management
Operational Data
SQL
Business Intelligence
Reporting Tools
Metric Definition
Root Cause Analysis
Conversion
Retention
Revenue
Cost to Serve
Productivity
Customer Experience
Process Improvement
Workflow Automation
Artificial Intelligence
Quality Controls
Playbooks
Cross-Functional Coordination
Stakeholder Management
Data Science
Customer Service

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