Lead Concierge

Concierge Lead (Full-Time)

Know Our Family. Seize the Moment.

Westman Village is seeking an experienced, service-driven Concierge Lead to join our Village Centre team.

As the Concierge Lead, you embody the Westman Village Experience (WVX) - you are Professional, Connected, and Empowered in every interaction. You are a hands-on leader who is passionate about delivering exceptional resident experiences while coaching and supporting the Concierge team to achieve the highest standards of service.

This position requires a flexible schedule, including days (6:30am-3pm, 8am-4:30pm), evenings (2:45pm-11:15pm), weekends, and holidays, based on operational needs.

A day in the life of a Concierge Lead

• Lead the daily operations of the Village Centre Concierge team, ensuring exceptional service is consistently delivered to residents, guests, and visitors.
• Coach, train, mentor, and support Concierge team members while fostering a positive and collaborative work environment.
• Ensure Westman Village Experience (WVX) standards, policies, and Standard Operating Procedures are consistently followed.
• Oversee opening and closing procedures, daily operations, and the presentation of the Village Centre and amenity spaces.
• Coordinate and assist with Village Centre programs, resident events, and private functions.
• Conduct Village Centre tours for prospective residents and coach team members on tour standards.
• Monitor facility standards, complete quality checks, and ensure a clean, organized, and welcoming environment.
• Respond professionally to resident concerns, resolve operational issues, and provide guidance to the Concierge team.
• Assist with administrative duties including guest suite reservations, amenity bookings, resident communications, pass-on logs, intercom updates, event registrations, maintenance requests, inventory tracking, and record keeping.
• Collaborate with the Operations Manager and other departments to ensure the smooth daily operation of the Village Centre.

What you bring to the table

• Minimum of 2 years of customer service experience, preferably in hospitality, hotels, resorts, or luxury residential communities.
• Previous leadership, supervisory, or team lead experience.
• Current Standard First Aid Certification and ProServe Certification is considered an asset.
• A passion for delivering exceptional customer service while leading by example.
• Strong leadership, coaching, communication, and interpersonal skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Strong team player with the ability to work independently and support others.
• Proficiency with Microsoft Office and the ability to learn and use multiple operational systems.
• Professional appearance with a consistently neat, clean, and polished presentation.
• Ability to maintain confidentiality and exercise sound judgment.
• Flexibility to work days, evenings, weekends, and holidays as required.

As a world-class resort-style community association, we are pleased to provide you with the following:

• Competitive hourly wage
• Flexible health and dental benefits
• Opportunity for career advancement
• Employee-centric culture
• Comprehensive training and development programs
• Staff events and activities throughout the year
• On-site parking

Do you see the magic? Are you ready to be part of the lifestyle? Join the award winning community of Westman Village by applying through: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f365331c-8337-4cd0-889d-3a12856b99a3&ccId=9200728505782_2&lang=en_CA

Join the award-winning community of Westman Village by applying today.

We thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.