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Added 1 hour ago
AG
Ground Ramp Lead
Alliance Ground International
Richmond, BC · YVR Airport
- Part-time
As a Ramp Agent, you will play an important role in ensuring that flights run on time by providing efficient ground support services.
Added 10 hours ago
B-
Coordonateur/trice fret maritime / Ocean Freight Coordinator
BLV - Value Chain Partners
Pointe-Claire, QC
- Full-time
Monitor container cut-off dates, vessel schedules, and cargo readiness to prevent delays; proactively resolve discrepancies (e.g., weight/measurement mismatches, missing documents).
Added 1 day ago
Customer Service And Cargo Agent (Williams Lake) PTOC
Pacific Coastal Airlines
Williams Lake, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service and Cargo Agent based in Williams Lake. We are seeking a candidate who is looking to enjoy a…
Added 1 day ago
Customer Service And Cargo Agent (Williams Lake) PTOC
Pacific Coastal Airlines
Williams Lake, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service and Cargo Agent based in Williams Lake. We are seeking a candidate who is looking to enjoy a…
Added 1 day ago
Customer Service Agent (Kelowna) PT
Pacific Coastal Airlines
Kelowna, BC
Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and…
Added 1 day ago
Customer Service Agent (Kelowna) PT
Pacific Coastal Airlines
Kelowna, BC
Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and…
Added 3 days ago
CR
Global Forwarding Agent (Ocean Import)
C.H. Robinson
Montreal, QC
- Full-time
We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent (Ocean Import). Is that you? Are you detail-oriented,…
Added 3 days ago
Northern Station Agent
The Talent Team at Perimeter Aviation
MB · Grand Rapids, MB · Lac Brochet 197A, MB · St. Theresa Point, MB · Wasagamack, MB · God'S River 86A, MB · Shamattawa 1, MB · Norway House 17, MB · Oxford House 24, MB · Cross Lake 19, MB · Island Lake, MB · Brochet, MB · Sachigo Lake, ON · Lake, ON · South Indian Lake, MB · ON · Gods Lake Narrows, MB · Gods River, MB · Lac Brochet, MB · Little Grand Rapids, MB · North Spirit Lake, ON · Pikangikum, ON · Red Sucker Lake, MB · Saint Theresa Point, MB · Sandy Lake, ON · Tadoule Lake, MB · Weagamow Lake, ON
The Northern Stations Agent’s duties include performing tasks related to aircraft loading/unloading and ensuring that there is constant communication with Flight Crew personnel and other…
Added 3 days ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
Act as a cargo acceptance agent in bases where none are present.
Added 3 days ago
Northern Station Agent
The Talent Team at Perimeter Aviation
MB · Grand Rapids, MB · Lac Brochet 197A, MB · St. Theresa Point, MB · Wasagamack, MB · God'S River 86A, MB · Shamattawa 1, MB · Norway House 17, MB · Oxford House 24, MB · Cross Lake 19, MB · Island Lake, MB · Brochet, MB · Sachigo Lake, ON · Lake, ON · South Indian Lake, MB · ON · Gods Lake Narrows, MB · Gods River, MB · Lac Brochet, MB · Little Grand Rapids, MB · North Spirit Lake, ON · Pikangikum, ON · Red Sucker Lake, MB · Saint Theresa Point, MB · Sandy Lake, ON · Tadoule Lake, MB · Weagamow Lake, ON
The Northern Stations Agent’s duties include performing tasks related to aircraft loading/unloading and ensuring that there is constant communication with Flight Crew personnel and other…
Added 3 days ago
Northern Station Agent
The Talent Team at Perimeter Aviation
MB · Grand Rapids, MB · Lac Brochet 197A, MB · St. Theresa Point, MB · Wasagamack, MB · God'S River 86A, MB · Shamattawa 1, MB · Norway House 17, MB · Oxford House 24, MB · Cross Lake 19, MB · Island Lake, MB · Brochet, MB · Sachigo Lake, ON · Lake, ON · South Indian Lake, MB · ON · Gods Lake Narrows, MB · Gods River, MB · Lac Brochet, MB · Little Grand Rapids, MB · North Spirit Lake, ON · Pikangikum, ON · Red Sucker Lake, MB · Saint Theresa Point, MB · Sandy Lake, ON · Tadoule Lake, MB · Weagamow Lake, ON
The Northern Stations Agent’s duties include performing tasks related to aircraft loading/unloading and ensuring that there is constant communication with Flight Crew personnel and other…
Added 4 days ago
CN
Agent, Customer Service
Canadian North
Iqaluit, NU
- Full-time
Free or discounted cargo shipping through our Cargo Privileges Program
Added 4 days ago
CN
Coordinator, Customer Service
Canadian North
Yellowknife, NT
- Part-time
Cargo shipping privileges (per company policy)
Added 4 days ago
JA
Customer Service Agent (PT)
Jazz Aviation LP
Yellowknife, NT
- Part-time
Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work
Added 4 days ago
SL
Air & Ocean Freight Coordinator
Setara Logistics
Canada
- Contract
Monitor cutoffs, departure and arrival milestones, cargo availability, free time and delivery appointments.
Added 5 days ago
AI
STATION AGENT Level 3 YGW
Air Inuit
QC
- Full-time
As a Station Agent Level 3, you help ensure safe, reliable, and efficient station operations across passenger service, cargo, counter, and ramp activities. You provide professional customer…
Added 5 days ago
AG
Ground Ramp Agent
Alliance Ground International
Regina, SK · YQR Airport
- Part-time
As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient ground support services.
Added 5 days ago
R
Stage - Superviseur COOP- Hiver 2027 | Internship - COOP supervisor – Winter 2027 (Mirabel)
RTX
Mirabel, QC
- Full-time
Agir en tant qu’agent de prévention et de respect des règles de santé sécurité au travail.
Added 5 days ago
R
COOP Stage Superviseur Hiver 2027 | Internship - COOP supervisor – Winter 2027
RTX
Longueuil, QC
- Full-time
Agir en tant qu’agent de prévention et de respect des règles de santé sécurité au travail.
Added 6 days ago
SI
Cargo Office Agent ($21.50/h) YYZ
Swissport International AG
Mississauga, ON
- Full-time
The Cargo office agent will assist on daily operations. Verify and keep records on import and export cargo as well as maintain applicable safety and quality standards.
Added 7 days ago
Customer Service, Ramp, and Cargo Agent (Victoria) PTOC
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 7 days ago
Customer Service, Ramp, and Cargo Agent (Victoria) PTOC
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 7 days ago
Lead Crew Scheduling Agent
Air Inuit
Montreal, QC
…a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300…
Added 7 days ago
Lead Crew Planning Agent
Air Inuit
Montreal, QC
…a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300…
Added 7 days ago
AI
Agent - Crew Scheduling
Air Inuit
Montreal, QC
- Full-time
Since 1978 Air Inuit has been providing scheduled, charter, cargo, and emergency air transportation services in Nunavik and beyond, 24 hours a day, 365 days a year. Collectively owned by…

Jazz Aviation LP

Customer Service Agent (PT)

Yellowknife, NT, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work

The opportunity

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check in and bag tagging, via our web based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority!

Key responsibilities

Using an airline computerized system:
- Make reservations and assess fares;
- Ticket and complete daily sales reports;
- Handle passenger check-in;
- Check, weigh the baggage, calculate any excess baggage charges and process payment;
Make general passenger announcements;
Liaise with external and internal customers (i.e. ramp agent, flight crew, dispatch, etc.);
Provide outstanding customer service answering general inquiries at the airport;
Assist passengers requiring special handling;
Handle and resolve customer complaints;
Provide departure gate customer service and boarding as well as provide assistance to passengers to and from aircraft;
Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers;
Perform other related duties, as assigned.

Depending On The Base, Other Duties May Include

Cargo processing;
Handle missing baggage and damaged baggage claims;
Jet-way operation;
Conduct radio communications with aircraft and record flight information.

Required Qualifications

High school diploma or equivalent.
If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
Minimum one (1) year of customer service experience.
Demonstrated judgment and problem-solving ability and effective decision-making skills.
Excellent interpersonal, verbal and written communications skills.
Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
English language fluency or working knowledge.

Preferred Qualifications

Previous airline experience or post-secondary courses in travel and tourism.
General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system.
French language fluency or working knowledge.

Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

Benefits of joining our award-winning team

Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.

About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!

Our commitment to diversity, equity, inclusion, and accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Apply by Date

Nov 15, 2026

Primary Location

CA-NT-Yellowknife

Schedule

Part-time

Job Type

Permanent

Shift

Shift Work

Apply About employer

More about this job

Responsibilities

Provide airport customer service, including reservations, ticketing, passenger check-in, baggage processing, announcements, and assistance with boarding and deplaning. Resolve passenger inquiries and complaints while following safety procedures and coordinating with airline and airport personnel.

Requirements

Requires a high school diploma or equivalent, at least one year of customer service experience, and successful completion of the company's initial training course. Candidates need strong communication, judgment, and problem-solving skills, computer proficiency, and the ability to work varying shifts; English fluency or working knowledge is required.

Skills

Customer Service
Passenger Check-In
Baggage Handling
Airline Reservation Systems
Fare Assessment
Ticketing
Sales Reporting
Passenger Announcements
Complaint Resolution
Problem-Solving
Decision-Making
Interpersonal Communication
Written Communication
Computer Skills
Prioritization
Safety Procedures

Benefits

Employee Travel Programs
Health Coverage
Dental Coverage
Life Insurance
Disability Coverage

Visa sponsorship

Not detected in the job text

Keywords

Airline Customer Service
Air Canada Express
Passenger Check-In
Reservations
Fare Assessment
Ticketing
Sales Reports
Baggage Processing
Excess Baggage Charges
Passenger Announcements
Boarding
Deplaning
Special Assistance
Customer Complaints
Cargo Processing
Baggage Claims
Jet-Way Operation
Radio Communications
Airline Reservation System
Airport Operations
Safety Procedures
Restricted Area Identification Pass
Shift Work
English
French

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