Customer Service (Cargo) Agent (PT)
- Kelowna, BC, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Jazz is hiring a Cargo Agent. Join our award-winning team and help shape the future of regional aviation!
The opportunity
As a member of the Jazz Cargo Team, your role will be to assist our Air Canada customers in the logistics of shipping their packages. Our Cargo Agents will be trained in the Transport Canada rules and regulations of shipping as well as the Air Canada web-based Cargo System, WebLynx. While technical training will be delivered to you, excellent customer service is also expected. Additional training will be completed for safe airside ramp driving and operations and forklift licensing.
Key responsibilities
Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.
With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.
Join our award-winning team and be part of shaping the future of regional aviation!
Our commitment to diversity, equity, inclusion, and accessibility
We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.
Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
Apply by Date
Oct 30, 2026
Primary Location
CA-BC-Kelowna
Schedule
Part-time
Job Type
Permanent
Shift
Shift Work
The opportunity
As a member of the Jazz Cargo Team, your role will be to assist our Air Canada customers in the logistics of shipping their packages. Our Cargo Agents will be trained in the Transport Canada rules and regulations of shipping as well as the Air Canada web-based Cargo System, WebLynx. While technical training will be delivered to you, excellent customer service is also expected. Additional training will be completed for safe airside ramp driving and operations and forklift licensing.
Key responsibilities
- Operate ground vehicles as required.
- Process the shipment of all freight and COMAT.
- Transport Cargo to and from the aircraft.
- Initiate claims resulting from missing and damaged cargo.
- Handle base supplies.
- Process delayed, lost and damaged luggage.
- Perform duties in accordance with established policies and procedures, while giving primary consideration to personal safety, and the safety of co-workers and customers.
- Perform other related duties, as assigned.
- Depending on the base, other duties may include
- Handle missing baggage and damaged baggage claims.
- Candidates will be high school graduates who are bondable and possess a valid driver's license without restriction.
- Must successfully complete the Lynx initial training course for Cargo Agent in accordance with Company standards.
- Candidates should possess strong organizational skills and the ability to work with little or no supervision.
- Computer experience.
- Preference will be given to applicants with previous ramp experience.
- Demonstrated ability to operate ground vehicle equipment.
- Customer Service experience.
- Knowledge of Dangerous Goods regulations.
- Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
- Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
- Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.
Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.
With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.
Join our award-winning team and be part of shaping the future of regional aviation!
Our commitment to diversity, equity, inclusion, and accessibility
We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.
Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
Apply by Date
Oct 30, 2026
Primary Location
CA-BC-Kelowna
Schedule
Part-time
Job Type
Permanent
Shift
Shift Work
More about this job
Responsibilities
Process freight and COMAT shipments, transport cargo to and from aircraft, operate ground vehicles, and handle cargo and baggage claims. Follow established safety procedures, manage base supplies, and provide customer service to Air Canada cargo customers.
Requirements
Applicants must be high school graduates, bondable, and hold an unrestricted valid driver's license; they must also complete the required Cargo Agent training. Strong organizational and computer skills and the ability to work with little supervision are expected, while ramp experience, ground equipment operation, customer service experience, and dangerous goods knowledge are preferred.
Skills
- Customer Service
- Cargo Shipment Processing
- Freight Handling
- Ground Vehicle Operation
- Airside Ramp Operations
- Forklift Operation
- Claims Processing
- Baggage Handling
- Organizational Skills
- Independent Work
- Computer Skills
- Dangerous Goods Regulations
- Safety Procedures
Benefits
- Employee Travel Programs
- Retirement Savings Programs
- Voluntary Group RRSP
- Health Insurance
- Dental Insurance
- Life Insurance
- Accident Insurance
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
Keywords
- Cargo Agent
- Cargo Logistics
- Freight
- COMAT
- Cargo Shipment Processing
- WebLynx
- Transport Canada Regulations
- Air Canada Cargo System
- Ground Vehicles
- Airside Ramp Operations
- Forklift License
- Cargo Claims
- Missing and Damaged Cargo
- Baggage Claims
- Dangerous Goods Regulations
- Customer Service
- Safety Procedures
- Base Supplies
- Ramp Experience