Station Terminal Operation Control (STOC) Coordinator (FT)
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Purpose of position
To provide support services for airport day-to-day operations ensuring the highest level of customer service is delivered.
Key responsibilities
Preferred Qualifications
Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.
With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.
Join our award-winning team and be part of shaping the future of regional aviation!
Our commitment to diversity, equity, inclusion, and accessibility
We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.
Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
Apply by Date
Nov 30, 2026
Primary Location
CA-QC-Montréal
Schedule
Full-time
Job Type
Permanent
Shift
Shift Work
To provide support services for airport day-to-day operations ensuring the highest level of customer service is delivered.
Key responsibilities
- Maintain radio communication with flight crews and ground personnel.
- Receive and relay information between flight crews, ramp, sales, commissary and maintenance personnel.
- Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to ensure safe movement of aircraft, personnel and passengers.
- Monitor forecasts and routing changes, forecast all changes in arrival/departure times, notify appropriate personnel and update FIDS/FMIS screens accordingly.
- Investigate delays and code them in the appropriate Airport Operations systems.
- Assist in other related duties as instructed by shift manager/supervisor.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
- Perform other related duties, as assigned.
- High School Diploma or equivalent.
- Proficiency in working with multi computer screen system.
- Demonstrated ability to thrive in a fast-paced, high stress environment.
- Excellent multitasking and decision-making skills.
- Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
- Willing and able to work varying shifts.
- Ability to remain seated for extended periods while working at a computer workstation.
- English language fluency or working knowledge (must be able to communicate with English internal and external customers across the country).
Preferred Qualifications
- Post-Secondary Degree.
- Restricted Radio Operator Certificate.
- Customer service experience.
- Experience in the airline industry.
- Experience using the ALTEA reservation system.
- Experience with Microsoft Word, Excel, Outlook and Teams.
- Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
- Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
- Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.
Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.
With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.
Join our award-winning team and be part of shaping the future of regional aviation!
Our commitment to diversity, equity, inclusion, and accessibility
We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.
Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
Apply by Date
Nov 30, 2026
Primary Location
CA-QC-Montréal
Schedule
Full-time
Job Type
Permanent
Shift
Shift Work
More about this job
Responsibilities
Coordinate day-to-day airport operations by relaying information among flight crews and ground teams, managing gate assignments and aircraft towing, and monitoring schedule changes. Investigate and code delays, update operational information systems, and prioritize the safety of passengers, customers, and coworkers.
Requirements
A high school diploma or equivalent is required, along with proficiency using multiple computer screens, strong multitasking and decision-making abilities, and the ability to work in a fast-paced, high-stress environment. Candidates must be fluent in or have working knowledge of English, be willing to work varying shifts, and obtain a restricted-area identification pass; bilingual English and French is required for Montreal.
Skills
- Radio Communication
- Flight Operations Coordination
- Gate Management
- Aircraft Towing Coordination
- Flight Information Monitoring
- Schedule Forecasting
- Delay Investigation and Coding
- Multitasking
- Decision-Making
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- ALTEA Reservation System
- Restricted Radio Operation
Benefits
- Employee Travel Programs
- Retirement Savings Programs
- Voluntary Group RRSP
- Health Insurance
- Dental Insurance
- Life Insurance
- Accident Insurance
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
- Management & Leadership
- Security & Safety
Keywords
- Airport Operations
- Airline Operations
- Radio Communication
- Flight Crews
- Ground Personnel
- Ramp Operations
- Gate Management System
- Aircraft Towing
- Gate Assignments
- Flight Information Display System
- Flight Management Information System
- Arrival and Departure Times
- Delay Investigation
- Airport Operations Systems
- Restricted Area Identification Pass
- Restricted Radio Operator Certificate
- ALTEA Reservation System
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Customer Service
- Aviation Safety
- Shift Work
- English
- French