Logistics Solutions Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

[Job Details]

Job Title: Solutions Manager

Location: Toronto, Canada

Pay Range: CAD $90,000–$170,000 per year + Annual Bonus

Employment Type: Full-Time

What You'll Do

• Requirement Analysis and Solution Design: Conduct in-depth research on customer needs and industry trends, analyze business pain points, and design customized solutions based on the company's products and service capabilities. Deliver solution documentation to ensure alignment with customer requirements and business objectives, laying a solid foundation for project implementation.
• Project Advancement and Resource Coordination: Collaborate with internal and external teams such as sales, product development, and delivery to integrate resources, develop project plans, and control project progress and quality. Resolve issues during implementation to ensure smooth solution deployment, achieving customer value and business goals.
• Solution Optimization and Innovation: Continuously monitor market dynamics, customer feedback, and competitor activities. Analyze data to optimize existing solutions; explore new technologies and models to drive innovation, enhance competitiveness, and maintain a leading position in the market.
• Customer Relationship and Value Mining: Maintain strong customer relationships, deeply understand customer operations, and identify potential needs. Provide ongoing service and professional advice; leverage successful case studies to drive customer renewals and upsells, deepen partnerships, and expand the company's business influence.
• Capability Building and Knowledge Sharing: Summarize project experiences, extract reusable solutions, methodologies, and best practices. Conduct internal training and knowledge sharing to empower the team, improve overall solution design and implementation capabilities, and support business growth.
  
  

About You

• Experience: 3–5 years in solution design, with 1–2 years directly related to overseas warehouse planning and execution.
• Strong analytical skills and proficiency in Excel; ability to extract, manipulate, and visualize data.
• Experience building dashboards or reporting tools to support business decisions.
• Understanding of transportation concepts including pricing, carrier selection, service levels, and operational challenges.
• Ability to collaborate across multiple teams (sales, procurement, product, operations).
• Strong communication skills in English and Chinese (Mandarin)
  
  

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.