Department: Retail Stores
Location: Scarborough Town Centre, Ontario
Reports to: Area/District Manager
Workplace Type: On-site
Job Type: Full-Time, Permanent
Salary: $70,000 - $75,000
The Team
Founded in 1981, JD Sports has grown from a single store in the UK into a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands, with a growing presence across Canada. At JD Sports Canada, our teams are united by a shared passion for sport, music, fashion, and the culture that connects them.
We’re committed to building diverse, inclusive, and high-performing teams who bring energy, individuality, and a genuine passion for our brands to everything they do. Our people are at the heart of the JD experience, from delivering exceptional customer service to creating premium store environments that bring the world’s most authentic brands to life.
Role Overview
We are seeking a dynamic, commercially driven Store Manager to lead our team in a fast-paced, lifestyle and sports-inspired retail environment. This role is accountable for the overall performance and success of the store, with ownership across sales, customer experience, people leadership, operational execution, and commercial results. You will lead and develop a high-performing team, drive key business KPIs, and ensure the store consistently delivers the premium experience and visual standards that define JD Sports. As the senior leader in the store, you will take full ownership of building a strong team culture, developing future leaders, and identifying opportunities to grow the business within your local community.
Key Responsibilities
Leadership & Team Development
- Lead, inspire, and develop a high-performing team with a strong focus on engagement, accountability, and results
- Build a strong talent pipeline by identifying, developing, and preparing top performers for future leadership opportunities
- Recruit, onboard, train, and develop new and newly promoted team members in partnership with the People & Culture and Talent Acquisition teams
- Provide ongoing coaching, feedback, and performance management to support individual and team success
- Create a positive, inclusive, and high-performance store culture that reflects JD Sports’ values and commitment to exceptional experiences
- Develop effective weekly schedules and delegate daily priorities to ensure the team is positioned to meet business needs
- Lead the store confidently and make sound, business-critical decisions in a fast-paced environment
Sales & Customer Experience
- Take ownership of overall store sales performance and lead the team to achieve and exceed daily, weekly, and monthly targets
- Develop and execute strategies to drive sales, conversion, and customer engagement while maintaining company standards
- Build a strong community culture through exceptional customer service, meaningful customer relationships, and local engagement
- Monitor business performance and identify opportunities to improve sales, productivity, and the overall customer experience
- Maintain strong knowledge of current and upcoming product releases, trends, and brand initiatives, ensuring this knowledge is shared across the team
Store Operations & Commercial Excellence
- Take full ownership of day-to-day store operations, ensuring consistent execution across inventory, merchandising, visual presentation, and operational standards
- Drive commercial performance through effective inventory management, stock optimization, and identification of in-store growth opportunities
- Ensure the store’s visual presentation consistently meets the standards established by the Merchandising team
- Oversee end-to-end in-store e-commerce operations, including order processing, picking, packing, and shipping
- Investigate inventory discrepancies and implement solutions to reduce shrink and maintain strong stock integrity
- Ensure compliance with company policies, procedures, health and safety requirements, and loss prevention standards
Performance & Business Results
- Take full accountability for achieving store sales, operational, and people performance targets
- Analyze business data and trends to identify opportunities, solve problems, and make informed commercial decisions
- Continuously evaluate and improve in-store strategies while maintaining alignment with company standards and priorities
- Establish clear expectations and hold the leadership and store teams accountable for delivering results
- Partner with District and Head Office teams to execute key business initiatives and drive continuous improvement
- Demonstrate strong ownership, initiative, and a solutions-focused approach to leading the overall success of the store
What You Bring
- 5+ years of retail management experience, with a proven track record of leading high-performing teams
- Strong commercial and business acumen with the ability to analyze performance and drive sales results
- Proven experience in recruiting, coaching, developing, and building strong teams and future leaders
- Passion for sports fashion, footwear, streetwear, and lifestyle retail
- Confidence in making business-critical decisions and managing multiple priorities independently
- Strong analytical, problem-solving, and decision-making skills
- Excellent verbal and written communication skills with the ability to influence and engage others
- Proactive, goal-oriented, and highly organized with a strong sense of ownership
- Experience using business data and reporting to identify trends and opportunities
- Strong proficiency with Google Workspace (G Suite) and other business systems
- Flexible availability, including evenings, weekends, holidays, and peak trade periods
What We Offer
- Competitive salary
- Staff discount across product ranges
- Performance-driven culture with growth opportunities
- Training and development in both sales, operations, and leadership
- Opportunity to progress within a fast-growing retail environment
- Extended health, dental, vision, professional services (RMT, Chirporactor, Physiotherapist, etc.) coverage (For Full-Time employees)
Our Values
- Entrepreneurial
- Competitive
- Responsibility
- Integrity
We believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities.
Equal Opportunity
At JD Sports Canada, we believe our strength comes from the diversity of our people, perspectives, and experiences. We are committed to creating an inclusive, equitable, and accessible workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. As an equal opportunity employer, we welcome applications from all qualified candidates and are committed to ensuring a fair and inclusive recruitment process. If you require an accommodation at any stage of the hiring process, please let us know - we are happy to work with you to ensure you have the support you need to participate fully.
