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Jean Tweed Centre

Case Manager

Toronto, ON, Canada
Etobicoke, Toronto, Canada

$57,915 to $67,672 CAD / year · Contract

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Job details

Pay: $57,915 to $67,672 CAD / year
Job type: Contract
Experience: A combination of 3 years of work experience in the field of Mental Health, Substance Use, and/or related field.
Posting language: English
Posted: Nov 6, 2026

Original job description

Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance use, mental health, and gambling concerns. Recognizing the diversity of women’s experience in today’s society, our programs seek to address a range of issues in a woman’s life that may contribute to substance use and gambling concerns.

The Jean Tweed Centre is building capacity to transform the level of support for women with substance use, mental health, and gambling concerns.

As the Case Manager, the individual will:

Lead a collaborative wrap-around process to ensure comprehensive service coordination that reflects individual needs.

Provide case management support, including counselling, outreach, on-going assessment, goal planning, referral, development of support systems, system navigation, etc.

Provide referrals and support to access health and community-based services.

Complete required case notes, evaluations, and data entry reports in an accurate and timely manner.

Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centered and anti-oppressive practices.
Responsibilities
Service
- Establish a comprehensive, wholistic, individualized service plan with each client on caseload.
- Lead a collaborative wrap-around process to ensure comprehensive service coordination that reflects individual needs.
- Provide case management support including counselling, outreach, on-going assessment, goal planning, referral, development of support systems, system navigation, etc.
- Provide referrals and support to access health and community-based services.
- Support activities geared towards establishing and maintaining healthy lifestyles with emphasis on primary health care, mental health, relapse prevention, community engagement, capacity-building, conflict resolution, crisis management and life skills.
- Support clients in self-advocacy and advocate on their behalf in the navigation for social services and access to health care systems.
- Develop and maintain relationships with other service providers and community resources.
- Participate in existing community and service networks.
- Where relevant work support clients in maintaining tenancy.
- Participate in the on-call rotation as required.
Administration
- Complete required case notes, evaluations, and data entry reports in an accurate and timely manner.
- Collaborate with supervisor to discuss job performance and establish professional goals.
- Engage in ongoing staff development and personal learning as agreed to in performance reviews.
Organizational
- Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices.
- Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
- Adhere to the policies and procedures of The Jean Tweed Centre.
- Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
- Maintain a client service orientation including learning about and addressing client needs and concerns.
- Work collaboratively including respect others, sharing information, consulting and celebrating shared successes.
- Demonstrate accountability by holding self responsible and following through on commitments.
- Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
- Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.

Hours of Work (37.5hrs/week): Saturday - Wednesday 10:00am- 6:00pm

Location: This position requires on-site work at various sites

Bachelors Degree in Social Work, or a related discipline.

A combination of 3 years of work experience in the field of Mental Health, Substance Use, and/or related field.

Expertise in providing counselling and case management to individuals who are experiencing or have experienced a complex history of mental health concerns, substance use, and/or homelessness.

Working knowledge of best practices in mental health, substance use, harm reduction, trauma and the therapeutic relationship.

Working knowledge of trauma-informed practice, women-centred principles and best practices for women and substance use.

Working knowledge of housing, health care and community resources in the Toronto area and related provincial resources.

Ability to work independently with minimal day-to-day supervision.

Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skills.

Apply About employer

More about this job

Responsibilities

The Case Manager will lead a collaborative wrap-around process to provide comprehensive service coordination and support for women dealing with substance use, mental health, and gambling concerns. Responsibilities include conducting assessments, developing individualized service plans, providing counselling, and maintaining accurate case documentation.

Requirements

Candidates must hold a Bachelor's Degree in Social Work or a related discipline and possess at least 3 years of experience in mental health or substance use fields. Expertise in trauma-informed practice, harm reduction, and knowledge of community resources in the Toronto area is required.

Skills

Case management
Counselling
Crisis intervention
Harm reduction
Trauma-informed care
Service coordination
Mental health support
Substance use support
Goal planning
System navigation
Advocacy
Conflict resolution
Data entry
Assessment
Outreach
Interpersonal skills

Visa sponsorship

Not detected in the job text

Keywords

Case management
Social work
Mental health
Substance use
Gambling concerns
Harm reduction
Trauma-informed practice
Women-centered care
Anti-oppressive practice
Service coordination
Counselling
Outreach
Crisis intervention
Relapse prevention
Capacity-building
Conflict resolution
Life skills
Self-advocacy
Data entry
Occupational Health and Safety Act
Community engagement
Housing support
Toronto
Clinical services

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