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Added 1 day ago
IT Application Analyst (WMS)
Canada Cartage Group of Companies
Mississauga, ON
Assist other internal teams such as the Service Desk, Infrastructure Team or EDI Team with troubleshooting and technical support of related issues.
Added 1 day ago
UO
Technology and Facility Support Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
…resources on Main Campus. As the primary facilities and technology analyst at the DTC, ensures the technology and facilities services of the DTC are effectively provided, including the…
Added 1 day ago
DA
ERP & Business Systems Manager
Danby Appliances
Guelph, ON
- $85,000 to $90,000 CAD / year
- Full-time
Lead and coordinate ERP and business applications delivery through the relevant technical leads, work with the Business Analyst on requirements and priorities, and coordinate EDI delivery…
Added 2 days ago
Intern Analyst, Active Public Markets (May 2027 - August 2027)
University Pension Plan
Toronto, ON
…rooted in equity, diversity, inclusion, and reconciliation (EDI&R). We believe diverse teams, perspectives, and lived experiences contribute to better decisions and a better workplace. As…
Added 2 days ago
M(
System Analyst
Maritime-Ontario (M-O) Freight Lines Limited
Brampton, ON
- Full-time
As our new Systems Analyst, you’ll guide and craft internal business solutions, ensuring our projects cross the finish line. You’ll work both internally with the IT team and externally with…
Added 2 days ago
B
Transportation Performance and Data Analyst
BRP
Saint-Philippe, QC
- Full-time
We are seeking a highly analytical and results-driven Transportation Performance and Data Analyst to support our transportation operations through data analysis, performance measurement,…
Added 4 days ago
Financial Analyst, Business Operations
University of Saskatchewan
Saskatoon, SK
In support of the university’s core mission of teaching, learning and research, the financial analyst, is part of the business operations team and is responsible to advise and support a…
Added 4 days ago
V
SAP SD Analyst (Toronto, onsite)
VectorVue
Toronto, ON
- Contract
Manage the EDI document set: trading partner onboarding, output determination, and error handling
Added 4 days ago
Electronic Protections Analyst
University of Saskatchewan
Saskatoon, SK
The electronic protective services (EPS) analyst administers, supports, and coordinates the university's electronic protective services technologies, including access control, video…
Added 5 days ago
OP
Risk Management Analyst
Ottawa Police Service
Ottawa, ON
- Full-time
Under the direction of the Manager, Quality Assurance and Internal Audit, the Risk Management Analyst supports the development, implementation, and continuous improvement of the Ottawa…
Added 5 days ago
Risk Management Analyst
CityofOttawa
Ottawa, ON
Under the direction of the Manager, Quality Assurance and Internal Audit, the Risk Management Analyst supports the development, implementation, and continuous improvement of the Ottawa…
Added 5 days ago
WS
Senior IT Business Analyst
Workplace Safety and Insurance Board (WSIB)
Toronto, ON
- Full-time
We are seeking an experienced Senior IT Business Analyst to lead medium- to large-scale ITC and WSIB initiatives. In this role, you will provide strategic business analysis expertise to…
Added 5 days ago
UO
Senior Partnerships Specialist
University of Calgary
Calgary, AB
- Volunteer
Added 5 days ago
UO
Analyst, Project Maintenance, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
Financial Reporting within Finance is currently seeking a Full-time Regular Analyst, Project Maintenance.
Added 6 days ago
SR
Royalty Analyst
Strathcona Resources Ltd.
Calgary, AB
- Full-time
We are seeking a Royalty Analyst to join our team in Calgary, Alberta. Reporting to the Team Lead, Royalties, this role provides accounting, analysis, reporting, and administrative support…
Added 6 days ago
UO
Senior Financial Analyst, Project Maintenance, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
The Financial Reporting within Finance is currently seeking a Full-time Regular Senior Financial Analyst, Project Maintenance.
Added 6 days ago
JA
Senior Customer Service Representative
JemPak, a First Quality Company
Concord, ON
- $60,000 to $70,000 CAD / year
- Full-time
Completes invoicing / EDI transmission of invoices
Added 8 days ago
UO
Research Coordinator, Neuroinclusive Housing, School of Public Policy
University of Calgary
Calgary, AB
- Full-time
Work with the Data Analyst on online survey programming, testing and refinement.
Added 8 days ago
UO
Safeguarding Research Analyst
University of Calgary
Calgary, AB
- Full-time
…VP Research invites applications for a Safeguarding Research Analyst. This Full-time Fixed Term position is for approximately 12 months (based on length of grant funding), with the…
Added 8 days ago
UO
Financial Analyst, Research Accounting
University of Calgary
Calgary, AB
- Full-time
Research Accounting within VP Finance is currently seeking a Full-time Regular Financial Analyst.
Added 8 days ago
G
Financial Analyst
Greenhouse
Toronto, ON
- $58,000 to $70,000 CAD / year
- Full-time
Greenhouse is seeking an energetic, results-oriented new graduate to join our Finance team as a Financial Analyst with an Accounts Receivable focus. This is a unique cross-functional…
Added 8 days ago
G
Financial Analyst
Greenhouse
Toronto, ON
- $58,000 to $70,000 CAD / year
- Full-time
Greenhouse is seeking an energetic, results-oriented new graduate to join our Finance team as a Financial Analyst with an Accounts Receivable focus. This is a unique cross-functional…
Added 9 days ago
UO
Analyst, Project Maintenance, VP Finance
University of Calgary
Calgary, AB
- Full-time
Financial Reporting Operations within VP Finance is currently seeking two (2) Full-time Limited Term Analyst(s), Project Maintenance for approximately 24 months.
Added 9 days ago
WS
Senior IT Business Analyst
Workplace Safety and Insurance Board (WSIB)
ON · Ontario, Canada
- Full-time
We are seeking an experienced Senior IT Business Analyst to lead medium- to large-scale ITC and WSIB initiatives. In this role, you will provide strategic business analysis expertise to…
Added 9 days ago
SC
MDM Analyst, Item Enrichment
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
· Collaborate with Global Standards (GS1), STEP/STIBO Systems, EDI, Central/Corporate Billing and other functional areas for ensuring that the item master data is properly setup as per…

JemPak, a First Quality Company

Senior Customer Service Representative

Concord, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 3-5 years in a similar role, with experience in retail grocery, an asset
Posting language: English
Posted: Oct 19, 2026

Original job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

The Sr. Customer Service Representative will manage, and coordinate activities related to order fulfilment and shipping while working within the framework of company policies and procedures. This self-driven individual will contribute to continuous process improvement initiatives. The Manager will be responsible for fostering a productive and positive team environment, to ensure the supply chain team are keeping pace with service demands. This role reports to the Warehouse & Supply Chain Manager.

Principal Accountabilities/ Responsibilities:

Responds to customer inquiries and complaints in a timely manner to ensure customer satisfaction
Collaborates with Supply Chain, Finance, Warehousing, Shipping, Customer Development/ Pricing and Sales teams on daily operations
Works with Accounting Manager to resolve customer deductions
Processes Debits / Credits as directed by Finance
Monitors outbound shipping schedules to ensure on time delivery – investigating and resolving delivery issues as needed
Manages orders against inventory and production schedules and liaises with customers accordingly
Audits pricing on customer orders
Builds outbound loads, and submits tenders to logistics / works with the team to resolve shipment discrepancies
Completes invoicing / EDI transmission of invoices
Manages the weekly execution and distribution of the Open Orders Management Report
Generates Sales reports as needed
Trouble shoots carrier delays with logistics providers
Reviews and approves carrier demurrage charges
Handles product returns / Canada Customs Invoices
Takes responsibility for customer service training
Manages Costco Order Summary and Scorecard reports
Manages recall spreadsheets
Handles claims submissions
Participates in physical inventory
Sets up New Accounts in SAP
Creates CHEP pallet submissions
Is responsible for Costco ASN processes / Creation of ASN Labels/ transmissions of ASN’s
Participates in Project calls and Production calls
Will be cross trained and cover for the Material and Inventory Analyst role and WH Supervisor role, during vacations, sickness, etc.
Conduct daily FG stock counts to verify products are available to ship
Conduct weekly FG stock cycle counts to help maintain accurate inventories in SAP

Qualifications/ education and experience requirements:

Diploma / Degree an asset
3-5 years in a similar role, with experience in retail grocery, an asset
SAP experience an asset

Skills:

Self- motivated and able to work independently with minimal supervision
Excellent verbal and written communication skills
Strong analytical, problem solving and decision- making skills
Excellent time management and organizational skills
Strong customer service orientation
Ability to work in a fast-paced environment
Strong computer skills, including knowledge of Word, Excel and SAP
Proven track record building strong relationships with Costco ICS teams
Knowledge of shipping processes and paperwork
Proven leadership skills

Core Competencies :

Communication skills –Able to clearly communicate verbally/ written to internal and external customers
Customer Centric – Responds to the needs of both internal and external customers in a timely and courteous manner; builds trust and loyalty; places a premium on the customer and their experience with the product and service
Supervisory Skills -Able to teach and coach their team on how to handle tough customers, and busy workloads
Diplomacy – the ability to be tactful and diplomatic when delivering tough feedback to employees, or difficult news to customers; being able to choose appropriate phrasing and word choice, tone and setting; ability to convey reasoning and emulate a trust environment
Adaptability- ability to adjust to changes in the work environment; able to quickly respond to changing ideas, responsibilities, expectations and other processes
Teamwork – Uses appropriate management styles and methods of communications to foster positive working relationships; interacts with others in an open and friendly manner, encouraging collaboration

Work Environment:

Works 100% on site
Long periods of time sitting in office environment to complete administrative work, and conduct meetings
Periods of walking throughout the facility

Travel:

Travel to other Canadian facilities and/or US facilities may be required

Base salary range for this position is between $60,000 - 70,000 CAD

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More about this job

Responsibilities

Coordinate customer orders, inventory, shipping, invoicing, and delivery issue resolution while collaborating with supply chain, finance, warehouse, logistics, and sales teams. Support customer service training and reporting, manage Costco-related processes, and help maintain accurate finished-goods inventory and continuous operational improvement.

Requirements

A diploma or degree is an asset, along with 3–5 years of experience in a similar role; retail grocery experience and SAP experience are also assets. Candidates should bring strong customer service, communication, analytical, organizational, leadership, and relationship-building skills, plus knowledge of shipping processes and paperwork.

Skills

Customer Service
Order Fulfillment
Shipping Coordination
Inventory Management
SAP
Electronic Data Interchange (EDI)
Costco Account Management
Analytical Problem-Solving
Written and Verbal Communication
Time Management
Organization
Leadership
Team Training and Coaching
Relationship Building
Microsoft Word and Excel
Shipping Documentation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Fulfillment
Supply Chain
Shipping
Logistics
Inventory Management
Finished Goods
SAP
Electronic Data Interchange (EDI)
Invoicing
Costco
Advanced Shipping Notice (ASN)
CHEP Pallets
Carrier Management
Demurrage
Customer Deductions
Debit and Credit Processing
Pricing Audits
Open Orders Management
Sales Reporting
Product Returns
Claims Processing
Physical Inventory
Cycle Counting
Microsoft Word
Microsoft Excel
Retail Grocery

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