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Added 1 day ago
Technical Product Manager - Geomembrane and Specialty market
Intertape Polymer Group (IPG)
Truro, NS · NS
Added 2 days ago
Product Line Manager - Geomembrane & Specialty Market
Intertape Polymer Group (IPG)
Truro, NS · ON · NB · NS · PE
Added 2 days ago
Sr Manager or Principal Engineer for Firmware Development - 19315
Synopsys
Markham, ON
Added 2 days ago
BB
Associé(e) principal(e) des ventes au détail / Senior Retail Sales Associate
Best Buy Canada
Canada
- Full-time
Vous vous plairez chez nous! Nous sommes actuellement à la recherche d’un(e) associé(e) principal(e) aux ventes, que nous appelons chez Best Buy un(e) conseiller(ère) principal(e). En tant…
Added 3 days ago
IC
Software Engineer in Test
IT Connex
Toronto, ON · Greater Toronto Area, Canada
- Contract
✅ 8+ years in software development and quality engineering, including 3+ years as a Lead/Principal SDET or QA Architect.
Added 3 days ago
A
Sr Specialist, Regional Planning, Supply Chain
Ansell
Cowansville, QC
- Full-time
Added 3 days ago
LC
Bilingual Sr. Coordinator, Real Estate / Coordinateur(-trice) Principal Bilingue, Immobilier
Loblaw Companies Limited
Montreal, QC
- Full-time
Le poste de coordonnateur(trice) principal(e), Immobilier est une excellente occasion en début de carrière pour une personne souhaitant lancer sa carrière dans le domaine de l’immobilier…
Added 3 days ago
BB
Associé(e) principal(e) aux ventes - Mobile / Senior Mobile Sales Associate
Best Buy Canada
Montreal, QC
- Full-time
Vous vous plairez chez nous! Nous sommes actuellement à la recherche d’un(e) associé(e) principal(e) aux ventes, que nous appelons chez Best Buy un(e) conseiller(ère) principal(e). En tant…
Added 3 days ago
BT
FT Educational Assistant
Buffalo Trail Public Schools
Kitscoty, AB
- Contract
By applying, the applicant acknowledges and agrees that the principal or designate can contact current or previous employers to conduct confidential reference checks, regardless of whether…
Added 4 days ago
IO
Property Project Management Engineer
Imperial Oil
AB · Greater Edmonton Metropolitan Area
- Full-time
…functional expertise of the organization (e.g. Sr Technical Principal, Project Management Office, Sr. Project Managers, Project Managers, Safety Advisors, etc.) to ensure the projects meet…
Added 4 days ago
Property Project Management Engineer
ExxonMobil
Edmonton, AB · AB · Calgary, AB
…functional expertise of the organization (e.g. Sr Technical Principal, Project Management Office, Sr. Project Managers, Project Managers, Safety Advisors, etc.) to ensure the projects meet…
Added 4 days ago
TC
Long Term Occasional Position - Primary/Junior/Intermediate - French Core (FSL)
Toronto Catholic District School Board
Toronto, ON · Etobicoke, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 4 days ago
S
Ingénieur(e) Spécialiste CAD NX & NX Open
SOGECLAIR
Remote, Canada
- Full-time
- Remote
En tant que Professionnel Principal(e), Ingénierie, vous intégrerez l'équipe « Processus, Applications et Analyse de données » à titre de spécialiste NX et NX Open
Added 4 days ago
K
Consultant principal en comptes - Sr. Account Consultant
Kelly
Montreal, QC
- Full-time
Notre consultant principal en comptes est responsable de:
Added 4 days ago
S
Ingénieur(e) Spécialiste CAD NX & NX Open
SOGECLAIR
Montreal, QC
- Full-time
En tant que Professionnel Principal(e), Ingénierie, vous intégrerez l'équipe « Processus, Applications et Analyse de données » à titre de spécialiste NX et NX Open
Added 5 days ago
R
Operations Strategy, Sr Manager/Gestionnaire principal, stratégie des opérations
RTX
Longueuil, QC
- Full-time
Titre du poste: Gestionnaire principal, stratégie des opérations
Added 5 days ago
TC
Long Term Occasional Position - Intermediate/Senior - Math, Co-op, Religion and Business
Toronto Catholic District School Board
Toronto, ON · North York, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 6 days ago
TC
Permanent Open Position -FI-Gr 05 - 50% (PM)
Toronto Catholic District School Board
ON · York, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 6 days ago
B
Cloud Solution Architect/Architecte de solutions cloud
Bluberi
Drummondville, QC
- Full-time
Relevant du gestionnaire de l’infrastructure, l’administrateur principal ou l’administratrice principale des systèmes et des réseaux TI occupe un rôle technique de haut niveau axé sur la…
Added 6 days ago
TC
Permanent Open Position - French Specialty Teacher - 90% (St John 50%, St Brigid 30%, Holy Name 10%)
Toronto Catholic District School Board
Toronto, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 6 days ago
M
Associé(e) principal(e) en automatisation de l’intelligence artificielle/Sr. Associate AI Automation Specialist
McKesson
Montreal, QC
- Full-time
McKesson est à la recherche d’un(e) associé(e) principal(e) en automatisation de l’IA pour concevoir et soutenir une automatisation fiable des pipelines de données infonuagiques et des flux…
Added 6 days ago
TC
Permanent Open Position - French Specialty Teacher - 50% (PM)
Toronto Catholic District School Board
ON · York, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 6 days ago
TC
Permanent Open Position - French Specialty Teacher - 80% (St Louis 70%, Nativity of Our Lord (10%)
Toronto Catholic District School Board
Toronto, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 6 days ago
TC
Permanent Open Position - French Specialty Teacher - 60% (St Agatha 30%, St Maria Goretti 20%, Our Lady of Grace 10%)
Toronto Catholic District School Board
Toronto, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 6 days ago
S
Intégrateur/Intégratrice structures et installation de systèmes
SOGECLAIR
Remote, Canada
- Full-time
- Remote
En tant que Professionnel principal Intégrateur structures et installation de systèmes, vous devrez assurer un leadership technique senior pour des conceptions d'aéronefs complexes et des…

JemPak, a First Quality Company

Senior Customer Service Representative

Concord, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 3-5 years in a similar role, with experience in retail grocery, an asset
Posting language: English
Posted: Oct 19, 2026

Original job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

The Sr. Customer Service Representative will manage, and coordinate activities related to order fulfilment and shipping while working within the framework of company policies and procedures. This self-driven individual will contribute to continuous process improvement initiatives. The Manager will be responsible for fostering a productive and positive team environment, to ensure the supply chain team are keeping pace with service demands. This role reports to the Warehouse & Supply Chain Manager.

Principal Accountabilities/ Responsibilities:

Responds to customer inquiries and complaints in a timely manner to ensure customer satisfaction
Collaborates with Supply Chain, Finance, Warehousing, Shipping, Customer Development/ Pricing and Sales teams on daily operations
Works with Accounting Manager to resolve customer deductions
Processes Debits / Credits as directed by Finance
Monitors outbound shipping schedules to ensure on time delivery – investigating and resolving delivery issues as needed
Manages orders against inventory and production schedules and liaises with customers accordingly
Audits pricing on customer orders
Builds outbound loads, and submits tenders to logistics / works with the team to resolve shipment discrepancies
Completes invoicing / EDI transmission of invoices
Manages the weekly execution and distribution of the Open Orders Management Report
Generates Sales reports as needed
Trouble shoots carrier delays with logistics providers
Reviews and approves carrier demurrage charges
Handles product returns / Canada Customs Invoices
Takes responsibility for customer service training
Manages Costco Order Summary and Scorecard reports
Manages recall spreadsheets
Handles claims submissions
Participates in physical inventory
Sets up New Accounts in SAP
Creates CHEP pallet submissions
Is responsible for Costco ASN processes / Creation of ASN Labels/ transmissions of ASN’s
Participates in Project calls and Production calls
Will be cross trained and cover for the Material and Inventory Analyst role and WH Supervisor role, during vacations, sickness, etc.
Conduct daily FG stock counts to verify products are available to ship
Conduct weekly FG stock cycle counts to help maintain accurate inventories in SAP

Qualifications/ education and experience requirements:

Diploma / Degree an asset
3-5 years in a similar role, with experience in retail grocery, an asset
SAP experience an asset

Skills:

Self- motivated and able to work independently with minimal supervision
Excellent verbal and written communication skills
Strong analytical, problem solving and decision- making skills
Excellent time management and organizational skills
Strong customer service orientation
Ability to work in a fast-paced environment
Strong computer skills, including knowledge of Word, Excel and SAP
Proven track record building strong relationships with Costco ICS teams
Knowledge of shipping processes and paperwork
Proven leadership skills

Core Competencies :

Communication skills –Able to clearly communicate verbally/ written to internal and external customers
Customer Centric – Responds to the needs of both internal and external customers in a timely and courteous manner; builds trust and loyalty; places a premium on the customer and their experience with the product and service
Supervisory Skills -Able to teach and coach their team on how to handle tough customers, and busy workloads
Diplomacy – the ability to be tactful and diplomatic when delivering tough feedback to employees, or difficult news to customers; being able to choose appropriate phrasing and word choice, tone and setting; ability to convey reasoning and emulate a trust environment
Adaptability- ability to adjust to changes in the work environment; able to quickly respond to changing ideas, responsibilities, expectations and other processes
Teamwork – Uses appropriate management styles and methods of communications to foster positive working relationships; interacts with others in an open and friendly manner, encouraging collaboration

Work Environment:

Works 100% on site
Long periods of time sitting in office environment to complete administrative work, and conduct meetings
Periods of walking throughout the facility

Travel:

Travel to other Canadian facilities and/or US facilities may be required

Base salary range for this position is between $60,000 - 70,000 CAD

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More about this job

Responsibilities

Coordinate customer orders, inventory, shipping, invoicing, and delivery issue resolution while collaborating with supply chain, finance, warehouse, logistics, and sales teams. Support customer service training and reporting, manage Costco-related processes, and help maintain accurate finished-goods inventory and continuous operational improvement.

Requirements

A diploma or degree is an asset, along with 3–5 years of experience in a similar role; retail grocery experience and SAP experience are also assets. Candidates should bring strong customer service, communication, analytical, organizational, leadership, and relationship-building skills, plus knowledge of shipping processes and paperwork.

Skills

Customer Service
Order Fulfillment
Shipping Coordination
Inventory Management
SAP
Electronic Data Interchange (EDI)
Costco Account Management
Analytical Problem-Solving
Written and Verbal Communication
Time Management
Organization
Leadership
Team Training and Coaching
Relationship Building
Microsoft Word and Excel
Shipping Documentation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Fulfillment
Supply Chain
Shipping
Logistics
Inventory Management
Finished Goods
SAP
Electronic Data Interchange (EDI)
Invoicing
Costco
Advanced Shipping Notice (ASN)
CHEP Pallets
Carrier Management
Demurrage
Customer Deductions
Debit and Credit Processing
Pricing Audits
Open Orders Management
Sales Reporting
Product Returns
Claims Processing
Physical Inventory
Cycle Counting
Microsoft Word
Microsoft Excel
Retail Grocery

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