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Added 2 mins ago
D
Director
Desjardins
Montreal, QC · Quebec, QC · Complexe Desjardins Montréal
- Full-time
Develop and deliver the administrative department’s business plan based on strategic issues and targeted results, and ensure that action plans for reporting administrative units are carried…
Added 2 mins ago
D
Senior Manager, Data Analytics
Docebo
Remote, Canada
- $121,700 to $162,300 CAD / year
- Full-time
- Remote
…that fuel execution across Docebo. Reporting directly to the Director of Data, you will serve as a vital bridge between our Core Data team and executive business leaders across North…
Added 2 mins ago
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Digital Operations Manager, Global Asset Management
BMO
Toronto, ON · FCP
- Full-time
Reporting to the Director, Digital Operations & Engagement, the Digital Operations Manager runs day-to-day digital operations and publishing for BMO Global Asset Management (BMO GAM). That…
Added 2 mins ago
HE
Operations Manager
Hotel Equities Group, LLC
Bracebridge, ON
- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Operations Manager to join our team.
Added 17 mins ago
Planning Manager - FAL
Westerkirk
Calgary, AB
Business development experience will be considered an asset.
Added 17 mins ago
C
Director Operations & Sales- Ontario East (North GTA)
Chartwell
Mississauga, ON
- Full-time
The role of the Director, Operations & Sales, is to oversee and support the General Managers, within a defined portfolio of retirement residences, to meet/exceed their four key results…
Added 17 mins ago
C
Director Operations & Sales- Southwestern Ontario (Cambridge/Waterloo)
Chartwell
Mississauga, ON
- Full-time
The role of the Director, Operations & Sales, is to oversee and support the General Managers, within a defined portfolio of retirement residences, to meet/exceed their four key results…
Added 18 mins ago
AC
Director, Centre for Learning and Innovation
Assiniboine College
Brandon, MB
- $114,072.38 to $146,389.1 CAD / year
- Full-time
Reporting to the Vice President, Students & Enrolment, the Director, Centre for Learning and Innovation provides institution-wide leadership for academic quality assurance, curriculum and…
Added 18 mins ago
IP
Director, Indigenous Partnerships and Strategic Transformation
Indigenous Perspectives Society
Vancouver, BC
- Full-time
With responsibility for provincial Indigenous service planning, partnership development, contracting, contract management, funding arrangements, and placements, the Director brings together…
Added 18 mins ago
QU
Faculty Resource & Compensation Coordinator (J0926-0129)
Queen's University
Kingston, ON
- $62,142 to $75,772 CAD / year
- Full-time
Reporting to the Associate Director, Administration, Initiatives, and Operations (AIO), the Faculty Support Coordinator performs a broad range of complex administrative, operational, and…
Added 18 mins ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Onsite Flexibility: Hybrid - 2–3 days per week; in-office Wednesdays, Thursdays, and the 4th Friday of every month (subject to change according to business needs)
Added 32 mins ago
Director, Supply Chain Operations
JENNY BIRD
Toronto, ON
The Director of Operations partners closely with the VP, Supply Chain Operations on process and systems improvements, and acts as the operational point of escalation for fulfillment,…
Added 32 mins ago
AC
Manager, Air Canada Maintenance Business Transformation
Air Canada
Dorval, QC
- Full-time
Provide support to the Director, Business Transformation, specifically, serves as a sounding board for ideas and transformation strategy development and deployment.
Added 32 mins ago
C
Philanthropy Officer, Annual Giving
CMHA
Newmarket, ON
- Full-time
Robust Performance and Career Development program
Added 47 mins ago
CM
Vice President, Sales and Business Development
Conestoga Meats
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
The Vice President of Sales and Business Development will develop and implement business strategies that will support Conestoga Meats’ short and long-term growth objectives. This role is…
Added 47 mins ago
R
Director, Central Funding & Equities Financial Control
RBC
Toronto, ON
- Full-time
The Director, Central Funding & Equities Financial Control is a key leader in the Wholesale Financial Control team, responsible for managing a team of accounting professionals to provide…
Added 47 mins ago
Senior Art Director
Ogilvy
Toronto, ON
We are looking for a Senior Art Director to bring well-known Health & Wellness brands to life across all touchpoints from acquisition to recognition. The Senior Art Director will develop a…
Added 1 hour ago
AM
Manager, Marketing - AGF Capital Partners
AGF Management
Toronto, ON
- Full-time
…in investing in the public and private markets through three business lines: AGF Investments, AGF Capital Partners and AGF Private…
Added 1 hour ago
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Sport Development Specialist
Sport Newfoundland and Labrador
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Reporting to the Sport Development Director, the Sport Development Specialist - Member Education and Training, is responsible for the strategic planning and delivery of SportNL's education…
Added 1 hour ago
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Vice President Operations
Napoleon
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- Full-time
…and functional leaders, including the GM, Mexico; GM, China; Director, Operations Canada; and Director, Global…
Added 1 hour ago
OP
Health & Safety Administrative Assistant
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…curious Administrative Assistant to support the National Safety Director and the broader Health & Safety team across the Onyx Group of…
Added 1 hour ago
QM
Directeur national des ventes - Canada / National Sales Director - Canada
Quantum Management Services Ltd.
Montreal, QC
- $200,000 CAD / year
- Full-time
- Strong track record of delivering revenue growth and business development results.
Added 1 hour ago
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Director, Talent Acquisition & Strategic Projects
Cosmetic Physician Partners
Montreal, QC
- Full-time
…with clinic leaders to attract exceptional talent, support business growth and create an environment where both employees and patients…
Added 1 hour ago
IR
Associate - Asset Management
Innergex Renewable Energy Inc
Longueuil, QC
- Full-time
Contribute to the development of analyses and business cases supporting improvement and optimization projects.
Added 1 hour ago
M
Senior Claims & Insurance Officer
Metrolinx
Toronto, ON
- Full-time
…contracts/agreements and providing timely and effective insurance advice to business units and capital construction projects, managing Vendor Certificate of Insurance (VCOI) program, as…

JENNY BIRD

Director, Supply Chain Operations

Toronto, ON, Canada

Salary: The anticipated base salary range for this position is $125-145K.

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Job details

Pay: Salary: The anticipated base salary range for this position is $125-145K.
Posting language: English
Posted: Nov 9, 2026

Original job description

As the Director of Supply Chain Operations, you will lead the strategic oversight and optimization of the company’s operational processes, logistics, and distribution functions, ensuring seamless operations across all channels. Reporting directly to the VP of Supply Chain Operations, you will manage key relationships such as freight vendor partnerships while driving operational efficiencies. This role involves overseeing a team, implementing best practices, and aligning operational strategies with the company’s strategic pillars.

The Director of Operations partners closely with the VP, Supply Chain Operations on process and systems improvements, and acts as the operational point of escalation for fulfillment, shipping, and logistics issues across the business.

Inbound & Outbound Logistics

Oversee and optimize outbound and inbound freight movement, including documentation, system updates, internal communication and 3PL coordination.
Supervise the preparation and management of export documentation for cross-border shipments including commercial invoices, CERS forms, and SED forms.
Lead the implementation and management of trade portal initiatives, serving as the primary operations contact and collaborating closely with the Finance team to ensure compliance and efficiency.
Own global inbound and outbound freight management, including proactively negotiating rates, sourcing new partnerships, and scoping the business's evolving needs.
Serve as the escalation point for all shipment and transfer receipts, including documentation, system updates, and internal and 3PL communication when issues arise.

Third-Party Logistics

Oversee team that manages all day to day operations for outbound, inbound and reverse logistics while ensuring established SLA times are met.
Deliver monthly volume forecasts and upcoming promotions to ensure SLA is met and have open communication with 3PL on partnership expectations.
Serve as the escalation point for all 3PL tasks and needs.
Cultivate and maintain strategic relationships with third-party logistics centres to support operational goals and enhance service
Support in negotiation process and contract renewal
Maintain financial oversight of shipping and 3PL partners by tracking costs and managing invoice approvals.

DTC and B2B

Supervise all e-commerce, brick and mortar, wholesale and Amazon fulfillment, including sales orders, replacements, and PR marketing orders
Oversee communication of order issues to Client Care team, including fraud orders and inventory shortages, tampered packaging.
Implement strategies to address customer feedback and resolve issues related to shipping issues, wrong items received, and missing packages.
Manage EDI implementation and post-go-live system monitoring to ensure accurate data transmission.

Strategic & Cross-Functional Operations

Foster cross-functional relationships with Ecommerce, Wholesale, Client Care, Marketing, Creative and Finance teams and act as the main point of contact for operations at JENNY BIRD
Serve as the primary point of contact for all operations-related matters with the executive team, ensuring strong relationship building and nurturing effective collaboration.
Drive efficiencies with the ERP system, including integrations. Ensure systems are being used to optimal capacity and provide company ERP support and training.
Research and implement new features and processes within current systems to improve operational efficiency, always keeping in mind to set the business up for scale. This includes (not limited to) new shipping partners, warehouse partners, communication tools etc.
Refine workflows, offer recommendations, and lead initiatives to enhance productivity, quality, and efficiency of operations.
Own the creation, implementation, and maintenance of all standard operating procedures within the department.
Prepare and present regular reports to senior management on key performance indicators, operational challenges, and opportunities for improvement.
Contribute to the strategic planning process by providing insights and recommendations on operational improvements and growth opportunities.
Identify bottlenecks in fulfillment and logistics workflows and lead process improvement initiatives to resolve them.

Operations Systems & Integrations

Own the operational side of core systems supporting fulfillment and logistics, including ERP (NetSuite), warehouse management, and EDI connections with wholesale accounts.
Partner with IT/technology and the VP, Supply Chain Operations on system integration projects, testing, and rollout as they relate to operations (e.g., new 3PL integrations, automation or AI-enabled tools, reporting dashboards).
Ensure operational data (inventory movement, order status, shipment tracking) is accurate and flows correctly between systems used by operations, e-commerce, and wholesale teams.
Identify and champion process automation opportunities within fulfillment and logistics workflows.

Team Leadership and Development

Lead, mentor, and develop the operations team, fostering a culture of continuous improvement and professional growth.
Act as the operational escalation point for cross-functional partners in wholesale sales, e-commerce, client care, and finance.

Leadership Expectations

At JENNY BIRD, we seek managers who have effective communication skills and are conscious and kind leaders. It is important that our leaders naturally embody our brand mission of empowering and uplifting others. We are looking for a compassionate and reliable individual who will lead with empathy, inspire their teammates and peers with a strong work ethic, all whilst supporting the growth of their team members through establishing a relationship built on trust and respect.

As a brand, we have seen incredible growth and success through our team’s proactiveness, curiosity and desire to learn while building. We look for managers who embody these traits and have the confidence and comfortability to not only manage and collaborate laterally, but to also work directly with our founder to communicate ideas and support the company’s goals and manage up when required.

Qualifications

5–8+ years in supply chain, logistics or fulfillment operations, with at least 3–5 years leading a team (managers or coordinators)
Hands-on management of 3PL partners: SLAs, forecasting volume to the warehouse, invoice and cost oversight
Inbound and outbound freight management, including rate negotiation and sourcing new carriers or freight partners
Cross-border shipping knowledge (Canada–US at minimum): commercial invoices, export reporting and customs documentation
Experience running omnichannel fulfillment across DTC e-commerce, wholesale, retail and Amazon
Strong NetSuite (or comparable ERP) experience
EDI experience (SPS preferred) with wholesale accounts, ideally including an implementation or onboarding
Track record of leading process-improvement work that cut cost or errors measurably

Role Details

Location: We have flexible working arrangements for the team. This role requires you to be in the office (East Room located at 507 King East, Toronto, Ontario) 3 days a week, Monday, Tuesday, and Thursdays.
Salary: The anticipated base salary range for this position is $125-145K. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location.

Perks at JENNY BIRD

3 weeks vacation + 3 floating days + Summer Fridays (office closes early at 1 pm)
Your birthday off!
A comprehensive benefits program + flexible health care spending account
Parental leave top-up
Employee discount to use towards JENNY BIRD pieces!
Access to Group RRSP Plan
Membership to the East Room at 507 King East, Toronto, Ontario

JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email.

At JENNY BIRD, we may use AI-enabled tools as part of our recruitment process to help review, screen or assess applications. These tools support our team and never replace it: our team continues to review every application and makes every hiring decision.

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More about this job

Responsibilities

The Director of Supply Chain Operations will lead strategic oversight of logistics, fulfillment, and distribution functions while managing 3PL partnerships and cross-functional teams. They are responsible for optimizing operational workflows, implementing ERP systems, and ensuring compliance across all sales channels.

Requirements

Candidates must have 5–8+ years of experience in supply chain or logistics, including at least 3–5 years in a leadership role. Proficiency in NetSuite, EDI, and cross-border shipping regulations is required, along with a proven track record of process improvement.

Skills

Supply chain management
Logistics operations
3PL management
Freight management
Cross-border shipping
NetSuite
ERP systems
EDI
Process improvement
Strategic planning
Team leadership
Inventory management
SLA management
Omnichannel fulfillment
Contract negotiation
Data analysis

Benefits

3 weeks vacation
3 floating days
Summer Fridays
Birthday off
Flexible health care spending account
Parental leave top-up
Employee discount
Group RRSP plan
East Room membership

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain
Logistics
Fulfillment
3PL
NetSuite
ERP
EDI
SPS Commerce
DTC
B2B
Amazon
Freight Management
Cross-border
Customs Documentation
SLA
Process Improvement
Inventory Management
Strategic Planning
Operations Management
Wholesale
E-commerce
Reporting
Automation
Team Leadership
Vendor Management
Contract Negotiation
KPIs
Standard Operating Procedures
System Integration
Omnichannel

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